Isabella Oliver Reviews 1,256

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting the great quality, good fit, and comfortable materials. Many appreciate the ease of ordering online and the overall design of the clothing. However, some people were dissatisfied with aspects of the delivery service and order fulfillment. Several reviewers reported issues with long delivery times, items being stuck in customs, or receiving incorrect items after a return. There were also concerns about high import charges for international deliveries.

What people talk about most

Product

Customers had positive experiences with product quality and fit. Many reviewers praised the excellent... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the excellent quality... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the speed of delivery, often... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress I ordered was great. Nice material, size was good (size 2, normally I wear 36). No plastic packaging which I really appreciate. The delivery was really fast too. The only thing was the extor... See more

Company replied

Rated 4 out of 5 stars

good delivery cant say much about dress as for dil and need to give it to her

Company replied

Rated 3 out of 5 stars

I bought the overbump maternity boyfriend jeans. The cotton is great and comfy over the bump. The cut and style is fine too but sadly the back around the bum area is baggy and gathers in an odd shape... See more

Company replied

Rated 5 out of 5 stars

Great maternity range, very easy to find what you're looking for and be tempted by lots of other lovely things!

Company replied


Company details

  1. #9 of 11 best companies in Maternity Shop
  2. #532 of 621 best companies in Clothing Shop
  3. #229 of 258 best companies in Ladies' clothes shop

Written by the company

Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

All around perfect

Amazing - just the dress I wanted in terms of style and comfort. The price point was great and the shipping was ridiculously fast. With my last pregnancy I was much smaller but this time I’m in maternity clothes at only 15 weeks. This dress is for a bachelorette dinner at 18 weeks.

8 April 2024
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Reply from Isabella Oliver

Thank you for such a lovely 5 star review. We are absolutely delighted that you're more than happy with the style and quality of our garments and the efficiency of our shipping. All the best and warmest regards, Mani

Rated 5 out of 5 stars

Very happy

Very impressed with how fast my order arrived. Clothing is made of high quality material. I got confused with the sizing, so I may need to return for a different size.

18 March 2024
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Reply from Isabella Oliver

Thank you for such a lovely 5 star review. We are absolutely delighted that you're more than happy with the quality of our garments and the overall service you received. Hopefully changing the size helps. Warmest regards, Mani

Rated 5 out of 5 stars
Isabella Oliver logo

Reply from Isabella Oliver

Thank you for the lovely 5 star review. We are absolutely delighted that you're happy with the overall quality of service you received from us. Warmest regards, Mani

Rated 1 out of 5 stars

Order wasn't received

I ordered one week ago, pay extra for a faster delivery, and after a week, I haven't received anything.

13 February 2024
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Reply from Isabella Oliver

Thank you for the review. We are so sorry that you have not received your order yet, we can confirm that we have replied to your email in regards to the courier delay with your order and have refunded you your postage cost in full. Please do of course let us know if there's anything else we can do to assist. Kind regards, Mani

Rated 5 out of 5 stars

They held up when I needed them to work

I did not have any problems ordering online. The products arrived within a reasonable amount of time. I was a bit skeptical about the tights because upon initial inspection I didn’t think they would fit. But when it came time to test them out I was surprised how well they stretched. They didn’t get loose which came be irritating if you feel your stockings are falling down, but these held up for 16-18 hours of mostly sitting.

15 December 2023
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Reply from Isabella Oliver

Thank you for yet another wonderful 5 star review. We are absolutely delighted that you're more than happy with the quality of the tights and that they wore well for 16-18 hours. Warmest regards, Mani

Rated 4 out of 5 stars

Great customer service but

Great customer service, quick delivery etc. but unfortunately what I ordered was not as described (colour and fit both different) and had to be returned.

28 January 2024
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Reply from Isabella Oliver

Thank you for the review and feedback. We are delighted to hear that you were happy with the speedy delivery and the standard of customer service you received. However, we sincerely apologise for the garment not being as described, we will forward this feedback onto the correct department. Warmest regards, Mani

Rated 5 out of 5 stars

Lovely quality and fit

Lovely quality and fit, exactly what I was looking for. Great customer service, even when my parcel was lost, they sent me a replacement within days, a company I will be buying more from.

1 January 2024
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Reply from Isabella Oliver

Hello Amber
Thank you for taking the time to review us and for your kind feedback. We are so pleased you finally received what you had ordered and it worked for you.  Thank you also for complimenting our customer service.
With best wishes, Suzanne

Rated 5 out of 5 stars

Excellent and speedy.

Excellent and speedy. Everything was as stated. Thank you.
My grand daughter is delighted with the quality and originality this gift.

2 January 2024
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Reply from Isabella Oliver

Hello Janet
Thank you so much for your kind five star review.  We are equally delighted your grand-daughter is enjoying her gift.
With best wishes and congratulations for your impending great grand-child, Suzanne

Rated 5 out of 5 stars

My dress arrived so quickly

My dress arrived super quickly, even delivering to an address in the States!

24 November 2023
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Reply from Isabella Oliver

Hello Miriam
Thank you for your five star review and we are delighted your order was received quickly and we hope you are enjoying your purchase
With warm regards, Suzanne

Rated 5 out of 5 stars

Fast and accurate

2 December 2023
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Reply from Isabella Oliver

Hi Catherine,
Thank you for the lovely 5 star review. We're delighted that you're happy with the quality of service you received from us.
Warmest regards, Mani

Rated 5 out of 5 stars

Very efficient service

Very efficient service
I’ve bought it as a present for my daughter so obviously not even unwrapped it as it was so nicely wrapped. I m sure it will be perfect!!!

30 November 2023
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Reply from Isabella Oliver

Hi Helen,
Thank you for taking the time out to leave us a lovely 5 star review. We are delighted to hear that you're more than happy with the quality of service you received from us.
Kindest regards, Mani

Rated 5 out of 5 stars

This maternity hoodie was purchased for…

This maternity hoodie was purchased for my daughter-in-law and I am over the moon with it. The quality is exceptional.
Delivery was prompt too.
I could not be more pleased.

17 November 2023
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Reply from Isabella Oliver

Thank you for the great review we really appreciate it and we are happy your daughter in law is enjoying her hoodie. Wishing you all the best Damar.

Rated 5 out of 5 stars

Jeans for my bump!

The clothes were for my daughter and she loves them: the jeans that accommodate her bump and the lovely soft sweater that completes the ensemble…

16 November 2023
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Reply from Isabella Oliver

Hello Tracy
Thank you so much for the wonderful 5 star review, we're absolutely delighted that your daughter is enjoying her Jeans and Sweater and Congratulations on your impending grandchild!
Warmest regards, Suzanne

Rated 1 out of 5 stars

I love their products-however I ordered…

I love their products-however I ordered more than 1size to try not knowing shipping would cost more than the item to return back to UK 😩 I&O you need to provider your customers with a reasonable option for returns back to the UK like Boden does!

11 November 2023
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Reply from Isabella Oliver

Hi Kelly,
Thank you for taking the time out to leave us some feedback. We sincerely apologise for the return shipping costs and will forward this feedback onto the relevant department.
Warmest regards, Mani

Rated 1 out of 5 stars

The shipping quote on returning outside…

The shipping quote on returning outside of the UK is vastly off. I spent $110 on a dress and UPS just told me it would be $175 to return.

14 November 2023
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Reply from Isabella Oliver

Thank you for the review, we so apologise for how much you to pay for postage, but because we have return portal issues we can't offer return labels or cover postage as it can vary depending on where you live. We do hope in the future that this can be rectified. Wishing you all the best Damar.

Rated 5 out of 5 stars

Well made clothes and look great

Well made clothes and look great. Feel very chic, I can wear to work and on weekends.

11 November 2023
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Reply from Isabella Oliver

Thank you for great feedback we really appreciate it. All the best Damar.

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