So I ordered on ISawItFirst using my premium delivery and placed my order just before 10pm. My order arrived the next day within just under 12 hours of initially placing my order. I ordered 3 differen... See more
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See what reviewers are saying
Affordable, easy to navigate site, fashionable and cool style of items. Always good discounts on and cheap delivery fees. Keeps up with trends. Loads of options available and regularly uploads new coo... See more
Company replied
Returned my parcel back in September, and received an email to say its been received and refund would be issued in 14 days. Its now 7th december and still nothing in my statements and when i've sent t... See more
I have been buying from I Saw It First since 2020 and I have never been disappointed with anything. Customer service has always been excellent and the clothes quality is absolutely amazing, they do... See more
Company details
- Ladies' clothes shop
- Bags and luggage shop
- Fashion accessories shop
- Jewellery shop
- Lingerie shop
- Shoe shop
- Swimwear shop
About I SAW IT FIRST
Written by the company
Here to help
At ISAWITFIRST, we’re here to take care of all your customer needs. Got an issue? We have a great customer service team working 7 days a week! Get in touch here or tweet @isawitfirst_CS & we’ll be able to get you on the right track.
About us
Founded in 2017, we are the one-stop-shop for the stylish generation of authentic, fashion-lovers who deserve to see it first and wear it first. Our passion and dedication go beyond fashion. We advocate body confidence and are dedicated to dressing everyBODY. With new and affordable products added daily, we offer a wide range of styles from tops and dresses, jeans and loungewear, down to the finishing touches with accessories and beauty.
Let’s get social
Want the latest trends first? Follow us on Instagram and Twitter now. Find us at @isawitfirst & @isawitfirst.menswear for newness updates, influencer faves and social exclusives.
At ISAWITFIRST, we’re here to take care of all your customer needs. Got an issue? We have a great customer service team working 7 days a week! Get in touch here or tweet @isawitfirst_CS & we’ll be able to get you on the right track.
About us
Founded in 2017, we are the one-stop-shop for the stylish generation of authentic, fashion-lovers who deserve to see it first and wear it first. Our passion and dedication go beyond fashion. We advocate body confidence and are dedicated to dressing everyBODY. With new and affordable products added daily, we offer a wide range of styles from tops and dresses, jeans and loungewear, down to the finishing touches with accessories and beauty.
Let’s get social
Want the latest trends first? Follow us on Instagram and Twitter now. Find us at @isawitfirst & @isawitfirst.menswear for newness updates, influencer faves and social exclusives.
Contact info
Manchester, United Kingdom
- www.isawitfirst.com
DONT BUY FROM THIS COMPANY!!! THEY WIll NOT REFUND YOU!!
I ordered 3 orders and returned 3 - provided proof of return on each order - no refund given - I have emailed the company every day for three weeks and they DO NOT RESPOND and I STILL haven’t had my refund. PLEASE PLEASE don’t buy from this company - since upgrading their site they have wiped the history or orders also….very clever!! This company is a complete rip off. And now it looks like I’ll never get my money back for orders I have returned. Awful!!! Upsets me every single day!!!!! This has gone on for over a month.
4 November 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Leah,
Thank you for your review.
I'm so sorry to hear your experience with these returns you have made.
I can see that you have reached out to our customer service team who have responded to you so please keep an eye out for this in your inbox/junk folder.
Please respond back with the requested information and we will be able to get this issue resolved as efficiently as possible.
Again, I would like to apologise for the negative shopping experience as I can assure this is not a true reflection of our services.
Kind regards,
TRUSTPILOT TEAM
I SAW IT FIRST
I will never order from here again
I will never order from here again.
I reached out to customer service regarding multiple faulty items I received, but no one has got back to me.
I even had to chase up three times to get my refund!
The jumpers I received were of awful quality as well,
made out of scratchy, low-quality material.
But what's topped it off has been the terrible customer service experience and how they do not get back in touch with you and blatantly ignore you.
I did have one email back regarding my refund and when I replied to their email it bounced back saying the email address was not active.
This has been the worst customer service experience I have had and I am truly shocked.
UPDATE: They still have not resolved the matter it has been more than 2 weeks since my first email and I have been trying to communicate with them on messenger and they have still not been replying to me or assisting me with the situation at all.
3 October 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Maria,
Thank you for taking the time to leave us a review.
I am really sorry to hear of the issues you experienced with the faulty Jumpers.
I can see this has been resolved via email and a refund has been issued for the Jumpers.
If you require any further assistance, please don't hesitate to get in touch with us by clicking on the following link - https://www.isawitfirst.com/pages/contact-us
Again, I would like to apologise for the negative shopping experience as I can assure this is not a true reflection of our services.
Thank you for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Customer service is fantastic
Customer service is fantastic. I had a problem accessing my premium next day delivery that I had purchased so messaged the Instagram page. Lauren took on my query and dealt with it the same day. She was super helpful very kind and informed me you are no longer doing it so gave me something to apologise for the inconvenience. 10/10 Thankyou.
1 November 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Lilli,
Thank you so much for your amazing feedback on our customer service.
We are so glad to hear you are happy with the service that we provided you.
I would like to take the time to say thank you for being a valued customer and I hope you'll be able to shop with us in the near future.
TRUSTPILOT TEAM
I SAW IT FIRST
This company is an absolute joke
This company is an absolute joke, I paid for premier nnd so I was a bit annoyed when I went to purchase 3 items they tried to charge me £7 99 delivery,I contacted them only to receive a reply saying they've stopped doing premier, 😳 they said they would issue me an evoucher within 24 hours, 4 days later I still haven't received it and they aren't replying to my emails, what a rip off, I wonder how many more have had this happen to them, back to boohoo for me, they have more choice,there's absolutely none on isawitfirst where I couldn't even check my old orders, it said I didn't have any,this company is defunct 😡. THIS COMPANY SKED FOR MORE DETAILS TO SORT THIS, AND I RECEIVED AN EMAIL SAYING A £ 10E VOUCHER HAD ALREADY BEEN SENT TO ME IN LIEU OF PREMIER WHICH I HAD PAID FOR BEING STOPPED, THEY LIED I HAVENT HAD ONE,
1 November 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Irene,
Thank you for taking the time to leave us a review.
I am really sorry to hear of these issues that you have experienced.
I can see that the voucher has now been emailed over to you.
If you require any further assistance, please don't hesitate to get in touch with us by clicking on the following link - https://www.isawitfirst.com/pages/contact-us
Thank you again for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
DO NOT ORDER from this company
DO NOT ORDER from this company, I placed an order and the coat was faulty, I contacted customer service and was told I had to pay to return the faulty coat??? so I had to pay £5.00 to return the faulty coat…. 3 weeks later no refund, so I have contacted the company to be told I have to wait a month for a refund? Absolutely shocking customer service. I will never order from this site again.
Order number #260510891082
1 October 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Shannon,
Thank you for taking the time to leave us a review.
I am really sorry to hear that there was an issue with the Coat that you ordered from us.
I have now responded to the email that you sent so that I can get this resolved for you.
Again, I would like to apologise for the negative shopping experience as I can assure this is not a true reflection of our services.
Thank you for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Returned a parcel back to this company…
Returned a parcel back to this company on the 11th Oct. It was delivered on the 15th Oct by royal mail. Have sent numerous emails but still have not received my refund. When I go online there is no record of me even buying the item. I have proof of posting. River Island etc money back in account 10days max. This is the worst company I have ever dealt with. Never will I use them again 🙈😭💯
My money has been refunded today by a lovely lady called Melissa after I sent proof of postage again. 🙈Finally 🙏
1 November 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Dee,
Thank you for leaving this review.
Please get in touch with our Customer Service Team so we can assist with this.
Please feel free to email us via the contact us section on our website.
https://help.isawitfirst.com/en/support/home
[https://help.isawitfirst.com/en/support/home]
TRUSTPILOT TEAM
ISAWITFIRST
Impossible to get refund. Lost money!!!
On the 1st of October I ordered a few items but unfortunately I didn’t like the quality of the ones I received. Their return policy is through to app it seems but I ordered as a Guest and created the account after purchase as prompted by the system. Under Start a Return/Refund I couldn’t find my order. I emailed customer service on the 21st of October (Friday) I got one email back requesting my address on the 24th which was the last email I received and no reply to my followups. I just want my money back please! Number: 5637800
21 October 2022
Unprompted review
Reply from I SAW IT FIRST
Hi there,
Thank you for leaving this review.
Please get in touch with our Customer Service Team so we can assist with this.
Please feel free to email us via the contact us section on our website.
https://help.isawitfirst.com/en/support/home
[https://help.isawitfirst.com/en/support/home]
TRUSTPILOT TEAM
ISAWITFIRST
NO REFUND
I have sent my parcel back and the tracking number says that your company received my return on the 17/10/22 I have not received any correspondence with this company. I have proof of postage of the parcel and when I log into my account I can no longer see my order history. I have been in contact with my bank as this is unacceptable. I have not received an email back from this company regarding this issue
17 October 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Rebecca,
Thank you for your review.
I am sorry to hear that your refund was delayed.
I can see that one of my colleagues has since resolved this and arranged a refund for you.
If you wish to discuss this further, please feel free to get back in touch with us by responding to the email sent or by using the contact us page using the link provided.
https://www.isawitfirst.com/pages/contact-us
Again, I would like to apologise for the negative shopping experience as I can assure this is not a true reflection of our services.
Thank you for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Owed £50 for return made to reset password, all my orders and return vanished !!!!
I returned an item I logged on to see that it had updated on its way back to them. Weeks have passed and I completely forgot so I’ve gone to log on yesterday it’s asked me to change my password now all my previous orders and returns have disappeared not one thing on there and I’ve bought from this site for years. So now I have no order of my x2 jeans or nothing to say I’ve returned and I’m owed £50!
28 October 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Ellie,
Thank you for your review.
I am sorry to hear that your refund was delayed, however, I can see this has now been refunded to you along with an email addressing this and detailing what to look out for next.
If you wish to discuss this further, please feel free to get back in touch with us by responding to the email sent or by using the contact us page using the link provided.
https://www.isawitfirst.com/pages/contact-us
Again, I would like to apologise for the negative shopping experience as I can assure this is not a true reflection of our services.
Thank you for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Return not processed
Return not processed. I have got the tracking details that it has been delivered. But I have had no acknowledgment from these people.
5 October 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Rutuja,
Thank you for leaving this review.
Please get in touch with our Customer Service Team so we can assist with this.
Please feel free to email us via the contact us section on our website.
https://help.isawitfirst.com/en/support/home
[https://help.isawitfirst.com/en/support/home]
TRUSTPILOT TEAM
ISAWITFIRST
I have received no confirmation email…
I have received no confirmation email and no order is showing on my account yet the money has come out of my bank account. I have no order number to find out where it is.
27 October 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Kate,
Thank you for taking the time to leave us a review.
I am sorry to hear that you are having issues with an order.
I am sadly unable to locate your order with the details you have provided.
Please may I request for you to get in touch with us providing your full name, email address and billing address.
Please click on the link here - https://www.isawitfirst.com/pages/contact-us
I look forward to resolving this for you as soon as possible.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Can’t use my premier delivery anymore?
Can’t use my premier delivery anymore?? Just paid thinking it would be free and turns out I’d be charged and no idea how to get it refunded. I pay annually for free delivery, why have I been charged £7.99?? Everyone else is having the same problem… this is a joke. Also can’t access my old orders need to return an item and I can’t !!! Sort this out.
27 October 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Kira,
Thank you for taking the time to leave us a review.
I have conducted a thorough search and I am unable to see your account or any emails from you.
Please may I request for you to get in touch with us providing your order number, full name, email address and billing address in order to help my investigation.
Please click on the link here - https://www.isawitfirst.com/pages/contact-us
Kindly address the email to the TRUSTPILOT TEAM so your query can be resolved by us soon.
Thank you for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
They will not accept I have returned my order
I returned my parcel on the 8th October and have been tracking it. It was received by I saw it first on the 17th October. To date, I have not had a confirmation to suggest it has been received and I have had no mention of a refund. I emailed them and was fobbed off by waiting 21 days. I have emailed them again and no response. It has now been 19 days since I returned my parcel and heard nothing.
This has put me off using them ever again .
8 October 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Elli,
Thank you for your review.
I can see we responded to your email to explain our returns policy.
To clarify, we receive numerous packages every day and work through them in the order in which they are received.
This means that it can sometimes take up to 21 days for returns to be received and processed.
If you have not heard from us after 21 days, please drop me an email with a copy of your returns receipt, as well as confirming the full names of the items that have been returned.
I can then get this resolved for you as soon as possible.
Once we have received the return and the refund has been processed, you will receive a refund confirmation email.
Please then allow 3-10 days for the funds to reach the account of the original method of payment.
If you wish to discuss this further, please feel free to get back in touch with us by responding to the email sent or by using the contact us page using the link provided.
https://www.isawitfirst.com/pages/contact-us
Thanks again for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
I have purchased premier next day…
I have purchased premier next day delivery only a couple of months ago ( for the year ) so still have plenty of time left but since the app updating I can’t see any recent or previous orders (bare in mind there’s way over 10 ) and I can’t now use premier next day delivery after paying for it . Wish I was told this before as not happy with now paying 7.99 for something I want next day when I used to get it for free
26 October 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Shannon,
Thank you for taking the time to leave us a review.
Sadly you didn't provide any information with your review to enable us to locate you on our system.
Please may I request for you to get in touch with us providing your email address, full billing address and full name.
Please click on the link here - https://www.isawitfirst.com/pages/contact-us
Kindly address the email to the TRUSTPILOT TEAM so your query can be resolved by us soon.
Thank you for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Reply from I SAW IT FIRST
Hi Sarah,
Thanks for leaving us a 5* review.
I'm so glad to hear that you're pleased with the services we aim to provide.
I hope you'll be able to shop with us in the near future.
TRUSTPILOT TEAM
I SAW IT FIRST
Excellent quality
Excellent quality, amazing price and fast delivery, im very impressed!!
1 October 2022
Reply from I SAW IT FIRST
Hi Haley,
Thank you for the 5* review.
We really appreciate and value your feedback.
I hope you have a lovely day.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Can’t login to my account and no reset…
Can’t login to my account and no reset password email ever sent checked all folders. When going through customer support the email response is automatic and asks for a reply which I reply and then it tells me the email address is no longer in use.
Still no response from them to get into my account that has next day delivery paid for… terrible customer service
21 October 2022
Reply from I SAW IT FIRST
Hi Paige,
Thank you for taking the time to leave us a review.
I have conducted a thorough search and I am unable to locate your account with the information provided.
Please may I request for you to get in touch with us providing me with your full name, email address and billing address to assist me with locating your account.
Please click on the link here - https://www.isawitfirst.com/pages/contact-us
Kindly address the email to the TRUSTPILOT TEAM so your query can be resolved by us soon.
Thank you for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Good service
Good service. Unfortunately the coat didn’t suit me but was easy to return
5 October 2022
Reply from I SAW IT FIRST
Hi Fiona,
Thank you for this 5* review!
I am pleased to hear that you enjoy shopping with us here at I SAW IT FIRST for our good service.
I'm glad to hear that you found our return options and procedure easy to use.
Please keep an eye on our New In/Back in Stock sections of the website for our latest styles - https://www.isawitfirst.com/collections/new-in
I hope to see you shopping with us again soon.
Kind regards,
Nick
TRUSTPILOT TEAM
I SAW IT FIRST
Reply from I SAW IT FIRST
Hi there,
Thank you for leaving us this review.
I'm happy to hear that you enjoy the quality that we provide here at I SAW IT FIRST.
I'm sorry to hear that you are unhappy with the sizing of some of our items and I can fully understand any disappointment caused by this.
Please kindly bear in mind that we use different manufacturers and suppliers for different items so variations between fits may occur.
I have passed on your feedback to our buying team so that improvements can be made in the future.
I sincerely apologise for the issues in regards to the sizing and if you need any further assistance, please do not hesitate to get in touch with us.
Kind regards,
Nick
TRUSTPILOT TEAM
I SAW IT FIRST
Really happy
Clothes arrived quickly and true to size, I was also impressed with the quality
5 September 2022
Reply from I SAW IT FIRST
Hi Lauren,
Thank you for your kind feedback!
I'm super happy to hear that you love the quality of our clothing!
I hope you love your new items and will order from us again soon.
Have an amazing day.
TRUSTPILOT TEAM
I SAW IT FIRST
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