iScooterGlobal.UK 

My iscooter developed the E14 error.i contacted the company for repair centres over 3 weeks ago. They still haven't got back to me. The customer service is complete swear word!!! Do not even think about buying anything from this company.stear clear. Avoid like the plague

Wrong item sent , not compatible with my scooter, I thought that using iscooter genuine website I would get better support but sadly not the case, when I asked for a refund they refused , I am now £50 out of pocket ,,,, stay well clear of this company !!!!

I bought an iScooter iX5S, and after riding it for less than 70 miles, it has already developed a major fault. The scooter completely loses power while riding. Even after leaving it to fully charge, it refuses to go any faster than 8 mph.
​I reached out to their customer support team and sent over clear evidence demonstrating exactly what the scooter is doing. Instead of offering a solution or a replacement, they just keep stalling and asking for more evidence.
​The communication has been incredibly unhelpful, and they are very slow to respond to emails. I expected much better product quality and support for a scooter at this price point. Avoid this company if you want a reliable scooter or reliable customer service.

Had a fault with my battery. Very helpful and responsive in getting the problem resolved quickly.

Dispatched quicker than stated.
Correct item and well packaged.

We bought 2 electric bikes from I scooter and I have been really impressed with the quality of the bikes, we bought them to take on holiday with us, they worked to perfection and were really easy to ride, the battery is amazing and never let us down, we got asked all the time where we bought them from and we had no problem recommending this company because I know they will deliver what they promise.
We were so impressed with this company that when we wanted to buy a hoverboard and scooter for my grandsons birthday we used this company because I knew the quality of these items would be excellent.
We had a slight problem with the order, and needed their customer service which turned out to be excellent, nothing was a problem and it was sorted out with in a day.
I would recommend this company if you are looking for any electric bikes/scooters/hoverboards.
It is great to find a company that delivers what they promise.

They do not honour the topcashback. Only reason i used them.
Not a good look. Would not use again.

The scooter itself is ok. Doesnt go the speed advertised tho.

The process for purchasing was easy, the product arrived in good time, was well packaged and my wife absolutely loves the scooter,which was a Christmas gift. The additional 1 year warranty free was a bonus!!

I purchased the ix4 for my grandson as a Christmas gift 2025.
We have been super happy with all aspects of the scooter and it has been performing perfectly.
We came across a problem in May 2026 ( a rare occurrence with said scooter im told ) so i emailed iscooter and they exceeded my expectations.
A brand new scooter is in transit . Well what can i say except ‘you cannot expect any more than that ! ‘
All staff were most helpful thank you iscooter . I would definitely recommend this company .

Do not buy from here. Scooter stopped working after 2 weeks of use. Contacted them numerous of times. They wanted myself to diagnose the problem for them. Ignored anything to do with a refund or sending it back for repair. They had a part sent to me from china. Connected it all up and still doesn’t work. Contacted again and just been ignored

I think this is a great company. I ordered a scooter off them, it was working then a part had broke. They were fast and friendly at getting back to me, they also sent me out new parts, that was very nice of them. I’ve one happy boy back out on his scooter again. Would definitely recommend. Products are great.

Exceptional customer service, by far the best service I have ever received from a company, my scooter delivered a fault with the throttle and iscooter provided a quick and efficient way to get this fixed putting me as the customer as a priority, I can’t speak highly enough of this company and if I could give them 6 stars o would.

This company is absolutely incredible! An Amazing deal... I went for the blue Iscooter x02 pro as it was in a sale! It arrived very quickly! The scooter was easy to put together and looks stunning in blue 💙 and 100% brand new with a heap of accessories. The sales team were amazing! It drives like a dream. A million percent lucky to have found such an awesome website! I highly recommend and would definitely come back!

I was very happy with how you handled the problem with my child’s scooter straite away thank you

The cadence sensor in the pedal crankshaft failed on my U2 after the n=bike had done around 1000 km. I contacted customer service and after explaining the symptomns they said they would ship a replacment sensor.
The new sensor arrived a week later, was easy enough to fit, and has resolved all problems.
Thanks!

I received the scooter two weeks ago. The charger didn't work. I still haven't received a replacement after numerous phone calls and emails. Customer service is like dealing with AI slop generated responses.

i ordered a new battery on the German website, and a week later i received a message saying the battery would be out of stock until july.

shortly after that, i got an email from customer service in hong kong, saying the battery would be sent to germany via DHL express. a week later, I was already able to install the battery in my scooter.

it doesn't get any better than that!

First it is good communication and help. My new scooter came with a little problem, but together we could solved it. I am very happy now, allthough my weight it takes me more than 30 km in highspeed. Thats very good for me and satisfying.

Bought an electric scooter for both my daughters for Christmas. One is still functioning, the other is completely non-working, therefore I can conclude that the issue was there at the time of purchase. I have tried to resolve the issue with the customer services team but to no avail. The scooter is less than a year old, the back wheel locks and is very unsafe to use. I believe this to be a breach of the Consumer Rights Act 2015, as the product is faulty despite normal use and age. Iscooter have ignored my repeated request for replacement, repair or refund and have without my consent or agreement, shipped spare parts to my address as if that will solve the issue. They are trying to circumnavigate the law and are very uncooperative. Under 5 months of light use does not constitute a product fit for purpose. Very bad company to deal with.

Poor customer service. Order was NOT delivered in 1-3 working days as stated on the website. 5 days after ordering has not even been collected by the courier (as per the tracking number) Customer service AI generated and not interested. Spoilt a birthday surprise gift!