iScooterGlobal.UK 

I bought the iScooter EB3 Electric Mountain Bike and I love it. It’s powerful, comfortable, and really fun to ride.

This has now been resolved they refunded me the money. New customer service lady handled it well and said customer service team is being improved.

TAKING THEM TO COURT SOON. HOPE THE JUDGE TAKES THEIR LICENCES AND THE OWNERS AND THOSE INVOLVED GO TO JAIL. THEY POST A REVIEW THE DAY AFTER SAYING SOMEONE HAD A FAULTY SCOOTER AND IT GOT SORTED LOAD OF LIES. 🚨🚨SCAM COMPANY🚨🚨

Sent a scooter back due to incorrect photos about the scooter being able to used in the rain. Once they received it back they wouldnt refund me £650. My bank got back £450 the rest wasnt refunded because it was done with paypal and iscooter sent me messages offering discount on the scooter until it reached past the 30 days on amazon. After returning they stopped replying. There comments here saying they are going to help are lies the emailed me sayin they would look into it then stopped replying chased them they said still looking into it months later replied they havnt responded. They are a scam deserve to be shut down and in prison for fraud all the good reviews are fake.

I have just started working for a bank once settled in I will be getting advice on how to make sure u are prosecuted and I get my money back.

In response to ur reply - We are sorry to hear that you remain dissatisfied with your experience. However, we would like to clarify that this order was placed in 2024, and the return and after-sales process was handled at the time in accordance with our policies and communication records.

You didnt refund me any money after I returned the scooter to you it hadnt been used or even charged or taken ijt the house. I had to issue a chargeback claim with my bank and they couldnt get the fill refund as part was with paypal. You still owe me £200. You say people contacted me ye to say they would look into it and help then they stop replying. You didnt refund me anything from ur side and took around 6months or more to get part of the money back from the bank. This is why ur company is a scam and should be shut down.

If its clear that the scooter shouldnt used in the rain why was there a photo of it in the rain used on ur website. Again scam.

Everything Im saying is factual ur company is a disgrace. I will get this resolved and will be taking the matter further with legal support when I can afford to legal funds and will seek advice.

🚨DO NOT LISTEN TO TO THEIR LIES AND COVER UPS THEY HAVE STOLEN FROM ME AND DIDNT WANT TO GIVE ME ANY MONEY AFTER RETURNING THEIR PRODUCT IN AN COMPLETE UNSED CONDITION AFTER AGREEING BEFORE I SENT IT BACK A FULL REFUND WOULD BE PROVIDED🚨

THEY GOT ANOTHER £50 BY SAYING I SHOULD PAY TO RETURN IT AND UPON RECEIVING IT THEY WOULD REFUND THIS I GOT £0 REFUND FROM ISCOOTER WILLINGLY YOU ARE A SCAM COMPANY

The whole delivery process and order of my product was great.
The scooter was delivered as advised and I'm very happy with the product.
I would recommend Iscooter as a great company to deal with.

Great little scooter

Lovely scooter, arrived fully charged,comfortable and easy to manage, seems sturdy enough so far.

Luckily I only ordered a helmet from iScooter and not an expensive item. It arrived in the post in a plastic bag. No box or other protection. The shape looked completely different from the picture. It might fit someone with a head like a frying pan!!! No return/refund/exchange. Hopefully they will go out of business soon.

Amazing scooter easy to set up and great ride experience took me 5 minutes to put up an i could go on it right away fully charged an everything i really recommend getting this scooter

I have been really pleased with the overall build quality of my bike. Delivery was super quick and well packaged.
After assembly I gave it a quick test run to check that everything was working smoothly. Unfortunately the electronic speed control was not working properly and It defaulted to max speed on all settings. I contacted customer support with a video of the display and they quickly responded confirming that it was faulty.
I opted to keep the bike rather than the hassle of returning it and currently waiting for the replacement part when it becomes available.
Customer support have been excellent in keeping me informed as to the progress of acquiring the replacement and very much looking forward to some happy cycling 🚴

my order nr is ISC70107UK
Please avoid this horrible company
I ordered scooter for my son on 26th april and the scooter got delivered 28th april. The same day my son used it and within 15min the battery got from 100% to 20%. Almost 2 weeks ego i had conversation with costumer service over phone regarding my order they told me that the team was going to contact me With in 24-48hours through email and going to resolve the issue. It has been weeks and they never contacted me. When you phone them they dont pick. I left email 2days ego and yet no reply.

The issue is from the day we got the scooter for my son the battery doesnt last more then 15min. We charge 100% and within 15mins the battery goes down to 10-20% and it stops working.

i bought. scooter for my 6 year old and having read all the reviews about the battery’s i no longer want it. I received it 4 days ago and have not opened it - it’s still in its original packaging. They will not let me return it!!!!!! It’s against the consumer act AND their policy!

Loving how fast this iX7Pro scooter goes. Stays super steady too and isn't a pain to carry around campus.

Discussti Their customer service is absolutely awful. My experience with them was terrible. I bought an electric scooter for my son, and it started malfunctioning after he was two months old. I have a full year's warranty, but they keep trying to avoid fixing the problem. I don't recommend anyone deal with them.

Feels really well made and is super easy to use. This iScooter scooter is light enough to carry but still feels tough for daily use. Good stuff.

Absolutely horrendous. Zero customer service and your scooter will not last before an Error appears that you will not be able to fix. Terrible, terrible company. Steer very clear.

Decent i9 scooter for the price. Taken it on a few long rides already and it holds up well. Carrying it around is easy and charging is no hassle at all.

Awful company. Scooter worked for 3 weeks but as it was over Christmas period I purchased scooter in advance. As when scooter broke it was out side their 30 days refund policy they are refusing to refund or replace the scooter. 5 months later it’s still not repaired. They keep sending replacement parts that I have to pay to have changed! Scooter still not working.
Avoid this company at all costs!

Got an iK1S children's scooter for my kid and it's been great. It is stable and easy for them to control which gives me peace of mind. most importantly they love it.

In reply to your generic email. I have already provided this. This response you have given is to give the impression to all that reads is that you are doing something about the issue. Truth is I’ve had no response back from your company at all after several emails. No one to speak with on the phone. It’s pretty poor that the only way to communicate with you is through Trustpilot. If you really valued your customers then you would reply to their emails. Joke of a service.

I purchased 2 scooters from iscooter - Both scooters I purchased developed serious faults after a very short period of normal use. One had a clearly snapped internal wire; the other showed signs of overheating and is now completely dead.
Despite providing clear photographic evidence, I was repeatedly pushed to supply videos and carry out further “testing”, as though it’s the customer’s responsibility to diagnose manufacturing faults. It isn’t. I am not a technician, nor should I have to keep jumping through hoops when the faults are obvious and the products are clearly not fit for purpose.
Under UK consumer law, goods should be of satisfactory quality and fit for use. These weren’t. Rather than dealing with the issue professionally and efficiently, the process became drawn out, frustrating, and unnecessarily confrontational.
If you value your time, your patience, or your consumer rights, I’d strongly suggest looking elsewhere.

Truly awful customer service, ordered from here as was told delivery time 2-3days i even checked that this was still case for northern ireland, assured it was. this was not the case, over one week later, no scooter, no one answering the phones, waited for over 30mins at one point to no avail. Email were auto-answered. Quite literally do no want this product anymore as i dont want this company to get a penny from me, i will return for full refund when it eventually arrives.

Omg you guys have to try the iX7Pro scooter!! It's literally so much fun to ride and the speed is just insane. I'm obsessed withit!