Ison Harrison Solicitors Reviews 428

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the customer service, often highlighting its exceptional quality. The service provided is consistently described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some people were dissatisfied with the response times and communication, mentioning that replies were slow or that they experienced a lack of updates. A few other people also felt that the company did not make enough effort to help them understand complex legal processes, leading to confusion.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team's... See more

Service

Users describe positive interactions with service. Many customers were very happy with the service, feeling... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share ambiguous opinions on response time. Many customers praise the swift and informative... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers praise the clear and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ison Harrison provided a smooth and stress-free experience from start to finish. Leashia C was prompt, proactive, and kept everything on track, completing our sale ahead of the expected date. Thanks t... See more

Rated 5 out of 5 stars

I went to the new branch of Ison harriso in Skipton (Formerly Crangles) on the High Street specifically to use their commercial department. The Soicitor I wanted to re-conect with was Jen Bateman wh... See more

Rated 5 out of 5 stars

Charlotte Asquith at Ison Harrison Leeds has been amazing & is the only fully positive service we’ve had throughout our selling & buying process. She’s been patient with me when explaining things... See more

Rated 5 out of 5 stars

We were directed to Jen Bateman at Ison Harrison when selling our business unit. Jen was extremely prompt and very professional while dealing with it all. We used the electronic system to sign and com... See more


Company details

  1. Law firm

Written by the company

Ison Harrison is a full service law firm that has been advising and representing people nationally on their legal issues for nearly 45 years. The firm has a growing network of branches throughout Yorkshire and over 240 staff offering a wide range of legal services. The aim is to be Yorkshire’s most accessible and local solicitors.


Contact info

4.2

Great

TrustScore 4 out of 5

428 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unprofessional Conduct – Not Recommended

Although I was not a client of Ison Harrison, I was on the other side of a property transaction where they acted for our buyer — and their conduct caused us significant stress, disruption, and financial loss.

Despite knowing that mortgage offers were close to expiry, Ison Harrison sat on key documents for weeks without reviewing them. After multiple delays, all parties finally agreed to exchange and complete two days before our mortgage extension ended. Ison Harrison confirmed they had everything needed for this to go ahead.

Based on that confirmation, we packed our entire house, hired a van, arranged help, and began moving — only to be told at the last minute that they weren't ready to proceed.

When I contacted Ison Harrison directly to explain the urgency of the situation and try to avoid further issues, I was told I had "no business contacting them" and was instructed never to contact them again. This was despite the fact that their delays were directly affecting our lives and finances.

Their dismissive attitude, lack of urgency, and unprofessional communication were completely unacceptable. I have now filed a formal complaint with the Solicitors Regulation Authority due to what I believe amounts to professional negligence.

I would not recommend Ison Harrison to anyone based on this experience.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted to leave this…

Absolutely delighted to leave this review for Ghaz at Ison Harrison. I recently had to attend court for a speeding offence and was genuinely expecting the worst. From the very beginning, Ghaz was incredibly reassuring. He listened carefully to my statement, asked all the right questions, and took the time to truly understand my situation.

What stood out most was his professionalism combined with a deeply considerate approach. In court, he presented my case with clarity, confidence, and genuine compassion and thanks to his efforts, I achieved the best possible outcome.

Ghaz not only helped with the legal side of things but also made sure I understood every step of the process, which gave me real peace of mind. I can’t thank him enough for his hard work, patience, and dedication.

If you need someone to represent you with both expertise and empathy, I wouldn't hesitate to recommend Ghaz. Outstanding service.

8 July 2025
Unprompted review
Rated 2 out of 5 stars

Slow slow slow

Would have better luck getting a reply out of my dead grandfather.
So many times I ask for an update, so many times I don’t get one.
Trying to sell my home with no chain, currently 3.5 months down the line and no end in sight.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend

We used Ison Harrison Solicitors to assist with our property sale and would recommend them to our friends and family. We dealt specifically with Sarah Smith and Leashia Chapman. House moves can be stressful but special thanks for being on hand to help with any questions we had and providing updates. We will be using Ison Harrison later this year to assist with the purchase of another property that we have found! Thanks again to Sarah and Leashia for all their help.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

This was my first time in buying a house and so was stepping into the unknown! Ison Harrison, but more specifically, Michelle and Liz have been nothing short of outstanding, shown the care and attention that all first-time buyers should hope to receive!
Both Michelle and Liz make a great team, with a fast and efficient service and being completely transparent from start to finish! 100% would recommend!

8 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs - save yourself the stress

No Avoid at all costs, they have been attempting to do the conveyancing on my new build home.
They were recommended by the builder, persimmon homes, and have displayed resounding incompetence throughout.
They have proved difficult to contact, key contacts have been unavailable, or have gone on leave without updating case notes.
They provided incorrect advice about stamp duty tax (were first time buyers) and then proceeded to at a later point request further thousands of pounds. They nearly ruined the exchange due to lack of knowledge around lifetime isas, a common saving method for first time home buyers, putting at risk the whole process.
Today has to take top spot for biggest screw up. Due to an “accounting error” their end they’re now asking for a further £1000+ nearly 2 weeks after completion to pay the stamp duty. No phone call out of courtesy, just an email saying “sorry for the inconvenience.” A grand might be an inconvenience to some, but in my view that’s a big chunk of cash.
Honestly, save yourself the stress when buying a home, and steer well clear of this company.
Go with them if you want to suddenly stress about selling all our possessions to buy your new home, if you want to have emails unanswered, and money not accounted for and then demanded at a later date. Don’t pay the salaries of these fools who think £1000 is pocket change.
Stay well away!

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Shocking company tried poorly to…

Shocking company tried poorly to prevent a Child seeing her Father, Daughter ended up being transferred to Fathers custody full time with ison harrison doing their best poorly to prevent Father having any contact at all and declaring he will loose further contact as minimal as it was already.
Rest assured this Father did not give up he told them what he was going to do and he did despite the delusional beliefs of an un educated law firm that believes narcissistic mother and support their plight leaving Father having to spend thousands to prove the mother and law for are delusional or say ggod bye to kids.
The other thing nobody knows is the pain of the Father as he has to go through the debacle of the system…….every Father trying to stay strong and is suffering pain like no other will also say it’s about my child having a Father and will suffer in silence putting their child first doing the right thing for their Child
In here if anyone needs help

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use. We used this firm because of the good reviews. They made an error costing us thousands and we are having to seek alternative legal advice to claim it back. Ison Harrison have ignored all our complaint calls and emails.

21 June 2025
Unprompted review
Rated 4 out of 5 stars

Professional and friendly

This large team of solicitors guided us through the complex process of selling and buying a house. It was all done on-line including electronic signature of documents. If you are IT-literate then this is a great team to work with. We made several calls and had no problem contacting our solicitor by phone. We received updates by email and, where important, by phone. The difficult and sometimes stressful process of moving was made much more pleasant by their professional and friendly actions.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Not Impressed

I used this firm to review a settlement from an employer who were paying my brother off for ill health. They suggested my brother ask the company for a higher settlement which nearly caused him to lose all of the money, he had to backtrack quickly and they charged my brother £600 for the privilege as well as £400 to the company. This happened in Sept 24 and they have just sent the invoice.

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Avoid, Avoid, Avoid!

Used Ison Harrison for a house purchase in 2024 which ultimately fell through. They were poor at communicating and often didn’t respond to questions I asked without being chased. I was given few, to no, updates on the sale progression. Both my seller and my buyer complained about my solicitor.

When my house sale did fall through, I didn’t receive any further communication from Ison Harrison. No compassion. Just a bill to pay.

Really wouldn’t recommend these. I’m now in the process of purchasing another property with a different solicitor and the process has been so much better. I truly didn’t realise how poor Ison Harrison was until I used a different solicitor.

Avoid.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Sound professional advice

Ison Harrison provide sound, considered advice. They are professional and reliable in what they say they will do. I will use them again for conveyancing.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Recommendation

We just gone through convening process by Leashia and her assistant Sarah. They are so helpful and professional to handle all the stuffs. They try their best to fulfils all my request. I’m so happy and thank you for all their hard work. I would recommend them as your solicitor.

30 May 2025
Unprompted review

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