Ison Harrison Solicitors Reviews 428

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the customer service, often highlighting its exceptional quality. The service provided is consistently described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some people were dissatisfied with the response times and communication, mentioning that replies were slow or that they experienced a lack of updates. A few other people also felt that the company did not make enough effort to help them understand complex legal processes, leading to confusion.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team's... See more

Service

Users describe positive interactions with service. Many customers were very happy with the service, feeling... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share ambiguous opinions on response time. Many customers praise the swift and informative... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers praise the clear and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ison Harrison provided a smooth and stress-free experience from start to finish. Leashia C was prompt, proactive, and kept everything on track, completing our sale ahead of the expected date. Thanks t... See more

Rated 5 out of 5 stars

I went to the new branch of Ison harriso in Skipton (Formerly Crangles) on the High Street specifically to use their commercial department. The Soicitor I wanted to re-conect with was Jen Bateman wh... See more

Rated 5 out of 5 stars

Charlotte Asquith at Ison Harrison Leeds has been amazing & is the only fully positive service we’ve had throughout our selling & buying process. She’s been patient with me when explaining things... See more

Rated 5 out of 5 stars

We were directed to Jen Bateman at Ison Harrison when selling our business unit. Jen was extremely prompt and very professional while dealing with it all. We used the electronic system to sign and com... See more


Company details

  1. Law firm

Written by the company

Ison Harrison is a full service law firm that has been advising and representing people nationally on their legal issues for nearly 45 years. The firm has a growing network of branches throughout Yorkshire and over 240 staff offering a wide range of legal services. The aim is to be Yorkshire’s most accessible and local solicitors.


Contact info

4.2

Great

TrustScore 4 out of 5

428 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Michelle and Liz were so helpful

Michelle and Liz from the castleford branch were so good when we moved house. It was not straight forward at all and they were helpful and reassuring all the way. Even politely replying to my thousands of emails!
100% would use them again and recommend them

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Ben and Charlotte did a stellar job…

Ben and Charlotte did a stellar job and made a stressful situation more bearable which is important for me as i am neurodivergent and very much a stress head. I would certainly recommend them both if you want the job done properly, speedily and professionally. An excellent service was provided.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Kirstie Blinkhorn and Charlotte Asquith

Myself and my wife Emma have just purchased a new house and both Kirstie Blinkhorn and Charlotte Asquith have looked after us through the whole process.

From start to finish they have been unbelievable. Nothing was too much and even with all my silly questions, the constant help, updates and feedback made the whole experience stress free......especially as we was getting married at the same time too.

A customer service experience with 5 stars throughout and i wouldnt hesitate to continue to use Ison and especially both Kirstie and Charlotte again. Absolute credit to the company.

Thank you from Darren & Emma Davy

29 September 2025
Unprompted review
Rated 5 out of 5 stars

House sale support and great customer care

We dealt with Sarah Smith and Leaisha Chapman at Ison Harrison for a recent house sale. From the first appointment to the last, we found both ladies very helpful and informative. No query was too small. They instilled confidence in the process and they kept me fully up to speed with the position and communication from the buyer’s solicitor, Ison Harrison fees were very competitive, would recommend due to excellent service we received

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Would absolutely recommend Ison…

Would absolutely recommend Ison Harrison solicitors. We used them for the sale of our late mums house after the one recommended by Purple Bricks gave us terrible service. Claire & Somia went above &beyond, answering all our queries & dealing with everything promptly. 100%recommend.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Liz and Michelle have been nothing…

Liz and Michelle have been nothing short of amazing when it came to selling our home & buying our new one! Liz was on top of everything from day 1 and applied pressure where it was needed to make sure everything went smoothly. They always explained everything to us clearly & in a way that was easy to understand. On top of that, they’re both lovely people & we would highly recommend them if you’re looking to sell or buy property.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Terri-Anne has been incredible throughout our property purchase. Very professional, knowledgeable and responded in a timely manor.

Would highly recommend.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Property Sale

We recently used Ison Harrison Solicitors for the sale of mum’s bungalow, Michelle Brawn & Liz Bell were always and very professional, helpful and informative, a phone call away, for any guidance needed. Highly recommend them, they made the whole process so easy. Thank you for reaching our goal the completion was pain free dealing with you both, fantastic service.KG

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Law firm

I used the family legal department at Leeds and I cannot speak highly enough of the great team of Lawers at Ison Harrison.
From start to finish they handled my case with dignity and professionalism.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Both Sarah Smith and Leashia Chapman…

Both Sarah Smith and Leashia Chapman pulled out all the stops to arrange my purchase and sale completed on the same day. I cannot thank them enough for their concerted efforts, and personable approach, especially close to the exchange date, when things were still very much in the balance. Great effort, and thanks again

23 September 2025
Unprompted review
Rated 5 out of 5 stars

I Would highly recommended Ison…

I Would highly recommended Ison Harrison and David Harrison if you need a solicitor when buying or selling a property, I have used Ison Harrison both selling a house and buying a house this year and on both occasions they were absolutely faultless.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Charlotte Asquith at Ison Harrison…

Charlotte Asquith at Ison Harrison Leeds has been amazing & is the only fully positive service we’ve had throughout our selling & buying process. She’s been patient with me when explaining things & when I have my quick check in calls & is just generally lovely to deal with.

Thankyou Charlotte x

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Review of a Settlement Agreement

I used Ison Harrison to look over a settlement agreement. They were able to do this on the same day that I emailed it to them. I am very pleased with the efficiency and professionalism and would most certainly use them again.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Rude solicitor

3rd time we've seen this solicitor about wills and probate at the Crossgates office. Every time he has been rude and dismissive. Would never use again he upset my elderly father by using legal terms he didn't understand which ended up with him being confused

28 August 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic conveyancing service

A fantastic conveyancing service - we were very well looked after by Emily Jemison and Zoe Harris at the York Office. Nothing was too much bother, communication was very good and their work ensured a very quick sale - exchanged and completed within six weeks. Worked very well with our Estate Agents - Nathan Manning at Churchills (York).

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had a few changes of staff in selling my home but this was communicated well.
Despite some issues with the land registry regarding the sale of part of my garden shortly before I put the house in the market, everything has gone seem Lesley since and staff (Natalie and Olivia) were very understanding of a difficult situation and more than helpful with my lack of IT skills! Thank you

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Don't use this company and if you see their name in your chain, walk away.
They have held up exchange on our chain for two months for nothing.
Emailed enquiry responses to the wrong set of solicitors multiple times(not ones involved in the purchase at all)
When we eventually managed to forward responses to the correct solicitors they left multiple points unanswered and are now refusing to respond to the outstanding points, despite being asked by all parties involved over multiple weeks, instead sending contracts out for signing ignoring the requests (one of these requests is the TR10 form).
Incredibly frustrating and unprofessional, avoid at all costs.
I think these positive reviews must be bots, as this firm is unable to click reply all to an email.

Update to this review two weeks later: our chain has now collapsed due to Ison Harrison refusing to respond to enquiries sent in June when they have 'already sent everything' (they have not one of the items missing is the draft contract). Do not use, they don't care if there are time constraints elsewhere in the chain or for your circumstances. They also lost some of the paperwork their client provided them with (certificates etc) then lied about what was causing delays to responses.
If I could give them no stars I would.

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Spend your money elsewhere!

I don’t know where all the good reviews are coming from, because my experience has been nothing like that!

When looking for quotes, Ison Harrison were the cheapest, and I can see why! My advice would be to spend a bit more money and save yourself the pain. In hindsight I definitely would have gone elsewhere!

I am in the process of buying a property and instructed Ison Harrison to help me with this. Laura Walsh and Charlotte Rackstraw, are the solicitors ‘helping me’.

For context - I am a first time buyer, and the property I am buying has no chain, yet here we are 4 months after my offer was accepted and seemingly no closer to completing on the sale! (Most other solicitors estimate 6-8 weeks to complete on a no chain property!)

I feel I am constantly chasing them for updates, and every time, their responses are short, blunt (bordering on rude!) and unhelpful. Several times I have had to chase their enquiries myself via the estate agent because they are doing the bear minimum to move the process along in a timely manner. There has been a few times when I have chased them for updates, following weeks of no contact from them, for them to then tell me they’ve had documents for days/weeks and not updated me!

I only get updates after I have gone out of my way to ask for them. They seem to have no urgency whatsoever, and I fear that if I did not hassle them for updates, I would never hear from them and nothing would happen! Yet, when I do ‘hassle’ them, their responses are dismissive and make you feel like a burden for contacting them!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, very fast and helpful, Jonathan was brilliant and very fair about what he charged.
Tracey was also very efficient and professional.
Thank you for all your help.

29 July 2025
Unprompted review

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