My friend and I used this Pass and it honestly transformed our trip. In a chaotic city like Istanbul, their clear instructions, quick WhatsApp replies, and friendly hosts made everything feel calm an... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I used this pass during my stay in Istanbul and it worked very well. Most attractions accepted the QR code with no problem. I liked how I could visit museums without standing in line. Also, customer s... See more
I've visited Topkapi with amazong guides Okan and Ekim. They were wonderful and the experience is totaly different if you have a guided tour. Ekim gave me almost a private tour... it is totally worth... See more
Company replied
I visited the Galata Tower, what a wonderful place, Enes our tourist guide was fantastic, he took the time to tell us so many stories about the city. He made the visit unforgettable. Thank you for s... See more
Company replied
Company details
Written by the company
120+ attractions, activities, top museums, tours & experiences - one pass, zero ticket queues. Istanbul's original sightseeing pass since 2015. Save time and money for the ultimate experience.
Contact info
Ergenekon, Fransız Hastanesi Sokağı Kaya Apt No:1 Kat: 7 Daire: 11-12 Şişli/İstanbul, 34373 , Istanbul, Turkey
- +908503048726
- contact@istanbultouristpass.com
- www.istanbultouristpass.com
4.7
Excellent
231 reviews
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Replied to 85% of negative reviews
Typically takes over 1 month to reply
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Better than any other city passes in the world
After searching for different tours and activities in Istanbul, found this pass very helpful and more affordable. The good thing is state museums can be visited with a tour guide and skipping the tickets line. Also having airport shuttle for free was very attractive. Thanks for your support during our visit in Istanbul.
16 January 2023
Unprompted review
Reply from Istanbul Tourist Pass®
Hi Baris,
Thanks for your rating appreciate your time. We are thrilled to hear that you liked the pass. The most important value that we add to Istanbul Tourist Pass is doing the tours with certified tour guides. We will continue adding more guided tours in the future. Hope to see you again
Good experience
We bought Istambul Tourist Pass for 4 days. In general it was a good idea, and the activities we did were good. We would have been more pleased if more activities were included, for example an activity in the asian zone.
However, we are specially grateful to Ilke Nur, the person that guided us in the majority activities.
2 December 2022
Unprompted review
Reply from Istanbul Tourist Pass®
Dear guest,
Thanks for your valuable feedback and we are happy to hear that you had good time in Istanbul.
Regarding the activities in the Asian side of Istanbul, we have already some activities and more to come :)
Here is list of activities in the Asian side:
- Museum of Illusions in the Emaar Mall
- Zippline Nakkastepe Experience
- Emaar Aquarium and Underwater Zoo
- Istanbul Toy Museum
- Frankenstein Horror House
Great idea in istanbul
Great idea in istanbul, if you compare with the price definately worth more.
also when i need help they were always with me from whatsapp and did their best to make my visit better... thanks to all..
1 July 2022
Unprompted review
Reply from Istanbul Tourist Pass®
Hi Jack, thanks for your rating and sharing your experience with Istanbul Tourist Pass. Hope to serve you again in Istanbul!
No one turned up
No one turned up
No one replied to WhatsApp as well as no answer to phone
We waited an hour then gave up
23 August 2022
Unprompted review
Reply from Istanbul Tourist Pass®
Hi Fayyaz, thanks for sharing your feedback and sorry to hear that you have faced bad experience. Can you please send your order ID to contact@istanbultouristpass.com so that we can investigate and get back to you with more details?
Thank you!
I didn’t think this is worth it
I didn’t think this is worth it. If it says guided tour that means that’s the only time you can go. For example you can’t visit the Blue Mosque at a time which isn’t their 9am guided tour (same applies for all the sites).
So we go to the Hagia Sophia guided tour at 10am. But they don’t have a guide waiting in the line. You’re in a separate location and then you need to wait in the line like everyone else. By the time the tour actually started it was 1030am. By the time it finished it was 1130am, which meant we couldn’t make it to the palace tour at 1130am. So yeah definitely not worth it if you only have two or three days because you can’t fit a lot of the tours in on the same day based on their guided tour schedule. None is this is very clear until you actually arrive and try to start seeing things. Just beware this is not good value. You’re better off purchasing admissions for everything separately and seeing them at your leisure. Istanbul is amazing but I was really disappointed with this.
Btw, the guide was very solid I enjoyed her presentation. No criticisms on that front.
23 June 2022
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Donald,
Thanks for your feedback and sorry to hear that you are not happy with the pass. Per our records we see that you pass still is valid and for today and tomorrow you have some reservations. As Istanbul Tourist Pass, the value that we add is dedicating tour guides for places like Blue Mosque, Grand Bazar and Hagia Sophia which are free for public but you can enjoy joining the tours to learn the history of the places before visting. We recommend you to finish your pass and join our guided tours and at the end of your pass validity , we will be happy to calcuate the gate price of the places and services you have used and apply our SAVING GUARANTEE for you. We will be sending email to you for follow up.
Regards,
Istanbul Tourist Pass Team
What an experience
It was unforgettable to be in Istanbul and tourist pass was incredibly helpful solution.
16 March 2022
Unprompted review
Reply from Istanbul Tourist Pass®
Hi Cagdas,
Thank you for taking the time to leave your review and feedback. Much appreciated and hope to serve you again in Istanbul!
Would not recommend
We were absolutely not satisfied with the pass. Lots of information on the website was wrong: there was the need for booking, no internet, many promised tours were not included, WhatsApp messages were ignored sometimes.
Would not recommend.
30 December 2020
Reply from Istanbul Tourist Pass®
Dear Eugenia,
Thank you for taking the time to review your experience with Istanbul Tourist Pass. We appreciate your feedback.
Some of the attractions need to be booked 24 hours in advance, which is mentioned on each tour/attraction's information page.
Our WhatsApp support line is available 09:00 - 18:00 Istanbul local time.
We would appreciate if you can share the information on the website you think is wrong so that we can make necessary changes.
Once again appreciate your feedback and accept our apologies for any inconvenience. As a courtesy of goodwill we are happy to apply a 10% discount for your next trip to Istanbul. Please email us before your purchase so that we can share the code with you.
Regards,
Istanbul Tourist Pass Team
Convenient
Good value pass if you are sure you can make use of all the opportunities it provides. I found the pass difficult to use sometimes when I did not have WiFi and since I did not have roaming data. The experiences eg Bosporus cruise and day trips to the mountains were well organized but long days. Convenient to save having to source all of the entry fees, trips etc individually.
30 December 2020
Reply from Istanbul Tourist Pass®
Hi Mr. Gibbs,
Thank you for taking the time to review your experience with Istanbul Tourist Pass.
We are happy to offer the one and only digital tourist pass in Turkey, which does not need any printed voucher or ticket. All tours and attraction can be visited by showing your pass ID. We are planning to include Internet Access package in the pass in 2021. Hoping to solve the difficulty of accessing to WiFi during your trip.
Appreciate your feedback.
Istanbul Tourist Pass Team
A great time in Istanbul
We had a wonderful time in Istanbul.
All the different attractions we visited with your guides were informative, interesting and suited to our individual taste.
The dinner cruise was the best.
Thank you all for making our trip to Istanbul so pleasurable.
30 December 2020
Reply from Istanbul Tourist Pass®
Dear Thomas,
Thank you for taking the time to review your experience with Istanbul Tourist Pass.
It was our pleasure to provide hassle free tour & attractions in Istanbul. Hope to serve you again in Istanbul.
Istanbul Tourist Pass Team
The bosphour trip had been canceled…
The bosphour trip had been canceled without notice and after several communications
30 December 2020
Reply from Istanbul Tourist Pass®
Dear Mohamed ,
Thank you for taking the time to review your experience with Istanbul Tourist Pass. We appreciate your feedback.
Because of covid-19 and some last minute measures taken by the Government, our cruise operator had to cancel the tour for the safety of tourists. on NOV 20th 2020 which affected your tour.
Please accept our apologies for any inconvenience. As a courtesy of goodwill we are happy to apply a 10% discount for your next trip to Istanbul. Please email us before your purchase so that we can share the code with you.
Regards,
Istanbul Tourist Pass Team
Do not waste your money in this
Do not waste your money in this. You have been warned. Almost all the stuff they said is included in the pass are actually free admission. Tour guides know nothing about the places!
30 December 2020
Reply from Istanbul Tourist Pass®
Hi Abdulaziz,
Thank you for taking the time to review your experience with Istanbul Tourist Pass. We appreciate your feedback.
All museum tours offered by Istanbul Pass comes with a certified tour guide.
Can you please share with us which service is free without pass so that we can investigate and make refund for you if needed?
Regards,
Istanbul Tourist Pass Team
Highly recommend
Highly recommend! Having the pass made for easy access to all of the sites, the guides were excellent and the customer service was great. This is well worth the price and if you use it to it’s potential, will save you a lot of time, money and hassle. Do it!
29 December 2020
Reply from Istanbul Tourist Pass®
Hi J Foster, thanks for your feedback and happy to hear that you are satisfied with the service. Hope to see you again!
I bought it when I was in Istanbul and…
I bought it when I was in Istanbul and it's really worth it!
9 July 2018
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Mr.Irfan Hooijman,
Thank you for sharing your positive experience with the Istanbul Tourist Pass! We're thrilled to hear that you found it to be worth the purchase during your time in Istanbul. If there's anything specific that stood out to you or any suggestions you have for improvement, we'd love to hear more. Your feedback is valuable, and we hope you had a fantastic time exploring Istanbul with the convenience of the pass. Safe travels, and we look forward to serving you again in the future!
Worths buying it, just to skip the queues...
We bought the Istanbul Tourist Pass for our short visit to Istanbul, it was delivered the previous night so we could use the tickets as soon as the next day. I realized how great of a decision it was to buy the pass when I saw the ticket queue in front of the Topkapi Palace and the Hagia Sophia museums. I totally recommend it.
14 November 2014
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Mr. Martin,
Thank you so much for taking the time to share your experience with the Istanbul Tourist Pass! We're delighted to hear that it made your visit more enjoyable by allowing you to skip the queues at Topkapı Palace and the Hagia Sophia museums. Your recommendation means a lot to us, and we hope you had a fantastic time exploring Istanbul with the convenience of the pass. If you have any more feedback or suggestions, feel free to let us know. We appreciate your support! Safe travels!
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