Found exactly what I was looking for, no problems with ordering or delivery . Great company lots of really good products.
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Was able to get a breakfast cereal for my autistic son because Ireland seems to have stopped stocking that specific type of Krave. Great to be able to buy it in bulk. Delivery was good considering o... See more
Everything supplied was excellent, the only sad part was the use of a sub-standard courier, who chose to leave the package in our front garden, in the rain, with no apparent attempt to knock, ring or... See more
Company replied
I just enjoy shopping with your company. It's so hard to find true Italian foods up here especially with the selection & the price is reasonable. I will miss ordering my usual goodies. Hope you change... See more
Company replied
Company details
Written by the company
Italian Gourmet your Italian food online store in the UK home delivery across the Europe of pasta, extra virgin olive oil, tomato, flour and more.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- info@italiangourmetuk.co.uk
- www.italiangourmetuk.com
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have been waiting now for over six…
I have been waiting now for over six weeks for a delivery of olive oil. It has all been paid for. But it has not been dispatched and there is no way of communicating with the company. Atrocious service.
10 June 2024
Reply from Italian Gourmet UK Ltd
Good morning,
from tracking your parcel was delivered on 22nd Jun 2024 in POST ROOM.
We have not received any request from you, please contact info@italiangourmetuk.co.uk for proof of delivery.
Once we have resolved your issue we would be happy if you would reconsider, thank you.
Very satisfied with the delivery
Very satisfied with the delivery. The goods were delivered on time and in order
10 June 2024
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Delivery was on time and exactly as promised
Delivery was on time and exactly as promised,this is a very reliable company I would have no hesitation in using them again
2 July 2024
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Excellent company!!
Excellent company!!! Parcel been delayed,but it was not company's fault. Parcel was sealed properly, all liquids wrapped in bubble wrap,wonderful. I am so happy with purchase, big thanks 🙂💐
30 May 2024
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Ordered 25th May...
Ordered 25th May. Now 28th June. Still no delivery. It always takes a long time but this is ridiculous.
31 May 2024
Reply from Italian Gourmet UK Ltd
Good Afternoon,
I start by apologising for what happened, but we sent several emails to inform you of the delay (due to customs checks) asking if you wanted to wait or cancel the order.
Still awaiting Delivery
Still awaiting Delivery after customs have returned items back to sender. What I did not expect is for Italian Gourmet to say they will attempt a reship once they have received the returned goods.
I would have expected them to send a new shipment on the date they were advised of the return.
Is now over a month since order placed, and 2 weeks since they notified myself of Customs returning item, no update since.
Thank goodness goods ordered are not perishable, but I do wonder what state I am going to receive them in.......
Certainly won't be using again.......
30 May 2024
Reply from Italian Gourmet UK Ltd
Good morning,
we apologise for the inconvenience caused by the customs, we inform you that from the tracking your order is being delivered today.
Once again, our apologies for this incident.
Good choice of product (Olive oil)…
Good choice of product (Olive oil) competitive pricing and acceptable delivery time.
27 May 2024
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
The parcel has arrived on time and…
The parcel has arrived on time and Packaging was really great. I hope they will keep their promise in future and working methods.
23 May 2024
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Items were delivered ahead of schedule
Items were delivered ahead of schedule, packaging was excellent and the product great.
21 May 2024
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Delivery is not great
Delivery is not great
Huge delays with no information before purchase
3 May 2024
Reply from Italian Gourmet UK Ltd
Buongiorno,
ci scusiamo del ritardo nella consegna, ma ad i controlli doganali stanno diventando sempre più pignoli, e questo fa ritardare le consegne.
Putroppo in dogana ci sono pareri discordanti anche tra di loro, avendo da poco intensificato le limitazioni.
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Maybe unlucky on first order as…
Maybe unlucky on first order as delivery time was long , however very happy when arrived . Also received 5%refund gesture so genuine company . Will use again thank you !
29 April 2024
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Terribile experience with this seller
Terribile experience with this seller, ordered a package months ago and it never came. They offered a compensation due to the delay and I received the meagre sum of £3 when the order was worth over £60. Extremely disappointed.
29 April 2024
Reply from Italian Gourmet UK Ltd
Good morning,
I would like to apologise for what happened, unfortunately the shipment was stopped in customs due to checks due to the new laws that came into effect on 30 April.
I will have my customer support contact you as soon as possible to solve the problem.
I reiterate my apologies and thank you for your understanding.
A very prompt service provided
A very prompt service provided, very well packaged as well with no damage occurring during transport, the company also has a fantastic range of products available at reasonable prices
24 April 2024
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Still waiting for the tea I ordered…
Still waiting for the tea I ordered many weeks ago
No contact with company
11 April 2024
Reply from Italian Gourmet UK Ltd
Good morning,
I apologise for the delay in the delivery of your order, your shipment, along with others, have been held up in customs to carry out checks.
At the moment we have requested customs clearance, but they have told us that due to the large amount of work they will carry out the check as soon as possible.
I will have my support contact you to inform you of the delay, they will be happy to resolve the issue with you.
Thank you in advance.
Order delivered to wrong address, now i am being ignored
I have never received such a bad customer service. My order got delivered to a wrong address they even sent me a photo where i could see it was not my house.Once I told them, they ignored me and I spent £86 on this order. Literally something like this never happened to me - normally if a company gets something like this wrong, apologies and sorts it out. I requested a refund or them try to deliver my package again and nothing got ignored.
17 May 2024
Unprompted review
Reply from Italian Gourmet UK Ltd
Good morning,
we are sorry for what happened, indeed there was an error in the creation of the shipping label.
I know that you have already contacted my support team and they are working hard to resolve the problem as soon as possible, responding to all your requests.
I renew my apologies for what happened and thank you for your patience.
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Reply from Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
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