This is for your customer service department— I had an issue (probably just a design flaw) with a ring I ordered. Upon contacting Italo, they were easy to work with. Prompt, courteous and understood t... See more
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Review summary
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Hello, I’m not a new customer. Comcast stopped its email business and I had to change my email with you. I’m now being treated like a new customer.Do I really need to open a new account and lose my p... See more
Company replied
Wife was tricked into picking a ring for our daughter's older friend. This is the ring I'm giving her for our 50th anniversary. Wait until she receives it. She'll either love it or I will get punch... See more
I was able to order on line easily. Now [ waiting ] already received notice it may take LONGER than expected, so that's [ disappointing ]...we will see.
Company details
Written by the company
Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. Any questions, please contact us: service@italojewelry.com
Contact info
5650 grace pl, 90022, Commerce, United States
- +1(864)713-0791
- service@italojewelry.com
- www.italojewelry.com
4.4
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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SLOWWWW shipping
SLOWWWW shipping. I understand the pieces come from China but waiting over a month is unacceptable. I will not order again. Too many other options with quicker fulfillment.
11 February 2026
Unprompted review
Reply from Italojewelry
Thank you for your feedback, and we sincerely apologize for the delay you experienced.
Our processing time is shown on each product page after selecting the size. In-stock items ship within 24 hours, while popular or newly released pieces typically require 8–15 business days for preparation, as each item is carefully crafted. Additionally, recent holiday closures caused some temporary delays, and we truly regret any inconvenience this caused.
We understand your concerns and would like to make this right. We are happy to offer a complimentary upgrade to expedited shipping. Please contact us directly, and we will prioritize your order and assist you as quickly as possible.
We appreciate your patience and the opportunity to improve your experience.
Italo Jewelry is wonderful
Italo Jewelry is wonderful! I love it so much. It is so beautiful. I have several pieces and still want more.
24 February 2026
Unprompted review
I recently received a ring that I…
I recently received a ring that I wanted to exchange and I was given 2 options. I picked 1 because it was a good deal. This was just last week and I have yet to hear from them. I really like Italo, but this has really changed my mind.
17 February 2026
Unprompted review
Reply from Italojewelry
We sincerely apologize for the delay in responding. Due to the recent holiday, our emails accumulated, which caused a slower reply than usual. Normally, we respond within 24–48 hours. We have now replied to your message and are actively assisting with your exchange request. We appreciate your patience and understanding, and we are committed to resolving this promptly.
I have purchased several rings and…
I have purchased several rings and every time, I recieve a new ring I have been totally surprised how beautiful they look. I wear them all the time they look as good today as they did when I’m purchased them over the last couple of years.
23 February 2026
Unprompted review
I didn't wait any more than a month for…
I didn't wait any more than a month for my ring to come and I couldn't be more ecstatic about the look of it, and the free earrings absolutely beautiful both of them, couldn't be any happier, will be buying more
23 February 2026
Unprompted review
I absolutely adore Italo Jewelry
I absolutely adore Italo Jewelry! beautiful pieces and the customizing option is incredible!!
18 February 2026
Unprompted review
Delivery was quick, stones and styling are beautiful. Durability of the setting is questionable.
I want to start out by saying delivery was within a week. Excellent... The rings I ordered fit perfectly. The shine of the stones are stunning. I've been wearing my 2 rings pretty much on a daily basis. It has been about 6 weeks since they arrived. It's not like I purchased them years ago. The eternity ring has lost one stone already. I have emailed the company and I am awaiting their reply. I will follow up my review with their "fix".
20 February 2026
Unprompted review
Reply from Italojewelry
Thank you for your detailed feedback, and we’re truly glad to hear that you were happy with the delivery time, fit, and overall look of your rings.
We’re very sorry to hear about the missing stone—this is certainly not the experience we want for our customers. Please rest assured that we offer a one-year warranty, and our team will be happy to assist you with a repair or replacement.
We have received your email and will follow up with you to make this right. Thank you for your patience, and we truly appreciate the opportunity to resolve this for you.
My fiance ordered a wedding set for me…
My fiance ordered a wedding set for me on Dec.19 ,2025 it's now Feburary 18,2026 2 months later still no package, no updates, no correct tracking. I've called the number several times same message no support agent available leave name number and email and someone will get back to us. Not! I wonder had we paid for expedited shipping would that have made a difference? The email stated to give it 5 more days that was 2 weeks ago. This type of unprofessional behavior should be unacceptable , yet we still support these companies. They always blame the issue on production. I say if your production team can't handle the demand why keep accepting new orders? When back orders haven't been received!!!????
19 December 2025
Unprompted review
Reply from Italojewelry
We’re very sorry to hear about your experience and sincerely apologize for the frustration caused.
For reference, our shipping options are: free shipping (8–13 business days) and express shipping (3–5 business days). Occasionally, shipping delays may occur due to logistics or customs inspections.
Please contact us again at service@italojewelry.com, and we will prioritize your case to verify your order and arrange either a replacement or a refund as appropriate.
I really do not like how the website…changes country prices
I really do not like how the website swaps from AU to A if you don’t change it each time.
Having said that I have purchased a couple of rings, and earrings and so far I have been happy with my purchases.
17 February 2026
Unprompted review
I found the perfect ring and was so…
I found the perfect ring and was so excited to receive it, only to realize I ordered the totally wrong size. Will be returning it, sadly, and have already ordered the correct size. But it is absolutely stunning, just jaw dropping. Can't wait to get the replacement.
15 February 2026
Unprompted review
Very helpful with my concern
The rep was able to resolve my issue quickly.
11 February 2026
Unprompted review
My wife like unusual things
My wife like unusual things. They were unique and she liked the collection.
11 February 2026
Unprompted review
Ring ordered a month ago / misses Valentine's Day
Ordered a ring for Valentine's Day over a month ago. Got email stating "shipped" with tracking # that doesn't work on 17track.net. Numerous emails asking for corrected email and/or projected arrival date not answered. I trusted these folks because I purchased before from them, and ring arrived in 7 days. From now on, for me, Amazon ONLY. They stand behind what they sell.
UPDATE: ring finally arrived AFTER Valentine's Day, a month after ordering. There was no response in my inbox or spam folder. You have no control over how short or long shipping can take as our USPS is so poor.
10 February 2026
Unprompted review
Reply from Italojewelry
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience.
For reference, our shipping options are: free shipping (8–13 business days) and express shipping (3–5 business days).
Our customer support team responds to all emails within 24–48 business hours. If you did not receive a reply, it may have been filtered into your spam or junk folder. Please contact us again at service@italojewelry.com, and we will prioritize your case.
Horrible customer service
Horrible customer service
. I purchased an item for $82.77, but when I returned the item, the company refunded only $67.77. I also paid additional postal/shipping fees to return the product.
The company never explained why they did not refund the full amount, and they did not respond to my emails.
11 February 2026
Unprompted review
Reply from Italojewelry
We’re very sorry to hear about your experience and apologize for any confusion.
Please note that the original shipping cost for all orders, as well as any extra charge for special or custom sizes, is normally non-refundable, which may result in a partial refund. We apologize if this was not clearly communicated.
Our customer support team responds to all emails within 24–48 business hours. If you did not receive a reply, it may have been filtered into your spam or junk folder.
Please contact us again at service@italojewelry.com, and we will prioritize your case. We are happy to review your order and work with you toward a satisfactory resolution, including issuing a full refund.
I have bought many items from you and I…
I have bought many items from you and I have yet to be disappointed.
I love love your jewellery.
9 February 2026
Unprompted review
I ordered a ring and there was a 15%…
I ordered a ring and there was a 15% off coupon but after I checked out the coupon was not issued. I notified the website right awsy but no response.
9 February 2026
Unprompted review
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