This is for your customer service department— I had an issue (probably just a design flaw) with a ring I ordered. Upon contacting Italo, they were easy to work with. Prompt, courteous and understood t... See more
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Company details
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Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. Any questions, please contact us: service@italojewelry.com
Contact info
5650 grace pl, 90022, Commerce, United States
- +1(864)713-0791
- service@italojewelry.com
- www.italojewelry.com
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Replied to 97% of negative reviews
Typically replies within 1 week
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Italo was wonderful with my return
Italo was wonderful with my return. The ring I ordered was missing a stone and they remediated it quickly. This was my first purchase from them and I will be a customer!
The eternity ring I ordered took MONTHS…
The eternity ring I ordered took MONTHS to arrive. The quality is not good at all. The ring is very cloudy and looks so fake. I actually returned 2 other rings and wanted to return this last ring (3 strikes your out) but they would not let me return. It's a shame as I won't be wearing this ring and was a complete waste of my husbands $$ as it was a gift. I would not recommend this company to ANYONE. Much better companies out there.

Reply from Italojewelry
It was pretty efficient
Ordering on line was quick and easy
Ordering on line was quick and easy. However, I received a confirmation email saying their is a delay in the delivery due to high volume but you didn’t say how long it will take to receive my product.
It was easy to find what I wanted and…
It was easy to find what I wanted and the checkout process was easy.
Great selection and easy to order
Great selection and easy to order. Offering a discount was a wonderful incentive.
All the items from Italo are well made
All the items from Italo are well made. Beautiful. Transactions are easy. Stress free. They email you with updates about the delivery.
Exceptional Jewelry
Beautiful jewelry and customer service is excellent! Thank you for being a great company.
Experience was quick and easy
Experience was quick and easy! Will shop with this
vendor again!
Italo jewellery have a wonderful range…
Italo jewellery have a wonderful range of jewellery, it’s hard to choose. Website is very easy to navigate and the earrings I bought are beautifully crafted and I love them.
Stunning ring
Stunning ring! It's now my favorite . . . can't stop looking at it!
I ordered a necklace 2/15/2026 it’s now…
I ordered a necklace 2/15/2026 it’s now 3/17/2026 and still haven’t received my order. Just AI emails. I will not be shopping with Italo jewelry again.

Reply from Italojewelry
Always amazing products
Always amazing products! If there is an issue it is resolved quickly. Appreciate the quality and diversity of selection.
Excellent selection
Excellent selection of jewelry. Prices were reasonable.
Beautiful selection
Easy to order, prices are competitive, selection is great! Love that you can shop birthstone collections
Gorgeous jewelry and amazing customer service
Their jewelry is more beautiful and more realistic, looking than their competitors. I have also personally received amazing customer service and I am very, very grateful for that. I own real jewelry, but I prefer to wear fake when I’m playing sports or traveling so this is perfect if I were to leave rings and earrings in a hotel room or something like that. They are a fantastic company and they’re not kidding when they say “don’t worry” in their correspondence. I have never not received my item and it has never been less than beautiful. Their return policy is very reasonable. I love them.
Some problems
I have purchased several items from this company and been happy with them. Problems arose when I asked to return an item, as I did recently. I requested details about how to return, was offered a discount on another purchase. Was eventually given an address in the USA. Cost me $30 in postage then $15 was deducted from my refund. Don't know why.

Reply from Italojewelry
My second purchase from Italo beautiful…
My second purchase from Italo beautiful jewelry, very well crafted, no difference from my real jewelry. Beautiful designs very affordable.
Great quality and very affordable
Great quality and very reasonably priced. My size 7 was a little lose, but it looked really nice on my wedding finger I would purchase from them again. Thank you for delivering it with care.
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