Italojewelry Reviews 

1,338
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the easy-to-navigate website, which offers a wonderful and diverse selection of stylish accessories to choose from. Many shoppers highlight the exceptional craftsmanship, unique designs, and beautiful sparkle of the jewelry items, making purchases a delightful experience. However, some customers also noted frustrating issues with missing stones shortly after wearing their new pieces. A few people experienced unexpected delivery delays, while others mentioned challenges regarding product sizing accuracy or returning items. These buyers expressed disappointment with the lack of durability and support when trying to resolve their specific problems.

What people talk about most

Product

Customers consistently report great satisfaction with the product, highlighting unique designs and excellent... See more

Quality

People report positive experiences with quality, highlighting excellent craftsmanship, unique designs, and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many report that ordering on the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as experiences vary significantly among consumers.... See more

Website

Reviewers mention positive feedback about website, consistently praising it as easy to navigate with a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is for your customer service department— I had an issue (probably just a design flaw) with a ring I ordered. Upon contacting Italo, they were easy to work with. Prompt, courteous and understood t... See more

Rated 4 out of 5 stars

Hello, I’m not a new customer. Comcast stopped its email business and I had to change my email with you. I’m now being treated like a new customer.Do I really need to open a new account and lose my p... See more

Company replied

Rated 4 out of 5 stars

Wife was tricked into picking a ring for our daughter's older friend. This is the ring I'm giving her for our 50th anniversary. Wait until she receives it. She'll either love it or I will get punch... See more

Rated 4 out of 5 stars

I was able to order on line easily. Now [ waiting ] already received notice it may take LONGER than expected, so that's [ disappointing ]...we will see.


Company details

  1. Jewellery shop

Written by the company

Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. Any questions, please contact us: service@italojewelry.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,338)

376 reviews in the last 12 months

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Rated 2 out of 5 stars

The eternity ring I ordered took MONTHS…

The eternity ring I ordered took MONTHS to arrive. The quality is not good at all. The ring is very cloudy and looks so fake. I actually returned 2 other rings and wanted to return this last ring (3 strikes your out) but they would not let me return. It's a shame as I won't be wearing this ring and was a complete waste of my husbands $$ as it was a gift. I would not recommend this company to ANYONE. Much better companies out there.

23 March 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

We sincerely apologize for the delay in delivery and that your eternity ring did not meet your expectations. Customer satisfaction is very important to us, and we would like to assist you. All our rings are covered by a 60-day return/exchange policy and a 1-year warranty, so we can help with a return, exchange, or inspection of your ring.

Please contact our customer service team at service@italojewelry.com for assistance. We appreciate your feedback and will continue to improve our products and service.

Rated 5 out of 5 stars

Ordering on line was quick and easy

Ordering on line was quick and easy. However, I received a confirmation email saying their is a delay in the delivery due to high volume but you didn’t say how long it will take to receive my product.

21 March 2026
Unprompted review
Rated 2 out of 5 stars

I ordered a necklace 2/15/2026 it’s now…

I ordered a necklace 2/15/2026 it’s now 3/17/2026 and still haven’t received my order. Just AI emails. I will not be shopping with Italo jewelry again.

15 February 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

Thank you for your feedback, and we sincerely apologize for the delay.

As noted on the product page, some items require preparation time before shipping. Your order is now ready and will be shipped within the next 24 hours. To make up for the wait, we’ve upgraded your shipping to expedited at no extra cost, with an estimated delivery time of 3–6 business days after dispatch.

We truly appreciate your patience and are committed to getting your order to you as quickly as possible.

Rated 5 out of 5 stars

Gorgeous jewelry and amazing customer service

Their jewelry is more beautiful and more realistic, looking than their competitors. I have also personally received amazing customer service and I am very, very grateful for that. I own real jewelry, but I prefer to wear fake when I’m playing sports or traveling so this is perfect if I were to leave rings and earrings in a hotel room or something like that. They are a fantastic company and they’re not kidding when they say “don’t worry” in their correspondence. I have never not received my item and it has never been less than beautiful. Their return policy is very reasonable. I love them.

11 March 2026
Unprompted review
Rated 3 out of 5 stars

Some problems

I have purchased several items from this company and been happy with them. Problems arose when I asked to return an item, as I did recently. I requested details about how to return, was offered a discount on another purchase. Was eventually given an address in the USA. Cost me $30 in postage then $15 was deducted from my refund. Don't know why.

7 March 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

Thank you for your feedback. We’re glad you’ve been happy with your previous purchases.

For your recent return, as it was due to personal preference rather than a product issue, the shipping cost we initially paid to the carrier is deducted from the refund. Please note that if a return is due to a quality issue, we always cover both the outgoing and return shipping costs.

We appreciate your understanding and are always happy to assist with any questions.

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