Italojewelry Reviews 

I returned a ring and have been waiting 28 days for a refund. I have filed 4 tickets and they still have done nothing to help.
When you call their telephone number, you can’t get a human no matter when you call.
With Chinese merchants, customer service is an oxymoron.
Use at your own risk.

Easy ordering, information provided along the way, delivered on time and ring is stunning and looks beautiful on your hand.

Absolutely 💯 love the jewelry from this one 😍. Everything is always great.

easy to choose

Love the experience always great quality.

Wanted to order a second item after I ordered the first they were great and honoring the 50% discount as if I bought them at the same time customer service has been very helpful

Good products and good service. My wife has been very pleased with my purchases.

I was able to order on line easily. Now [ waiting ] already received notice it may take LONGER than expected, so that's [ disappointing ]...we will see.

Customer service was SPOT ON! Took care of my exchange flawlessly.

I've bought your rings before and quality of work is breathtaking.

I watched Italo for a while before I purchased. The experience was easy and the prices are very reasonable. I can’t wait to receive my ring!

Ring looks better than the photos. Very nice!!

A fantastic shopping experience! Lots of beautiful items to choose from, that was the hardest part! Very professional company that makes you feel confident with your purchase! Gift with purchase was certainly a bonus!

It took way longer than thought....and then I got the box. It was damaged and EMPTY. No ring. Just packaging. Box looked tampered with, almost like it was stolen at Customs. I'm beyond disappointed and want a refund.

Italo sent a replacement ring only after this review. I tried initially to settle the issue with their customer service via email with photos. They actually wanted me to pay an additional $65.00 for a replacement. This review held them accountable.
So, yes, I got the ring over a month after purchasing and no, I still won't be purchasing from Italo again.

Took 2 months to send half my order...never got the rest. No reply from customer service. I had to involve my credit card to get my monies back. They tried to claim they sent a complete order. Do not order from these thieves...

My 3 month old ring lost a stone. After some haggling, I paid $25 shipping fee to have them send me a new ring. Obviously I was still under warranty but was asked to pay the shipper. I paid just under $120 for the ring so I guess this wasn’t too much.

Response time, the caring that I can trust in Italo jewelry. I had a problem and Italo customer service ensured that it was addressed in a timely manner and in a way that satisfaction was met.

The jewelry selection was beautiful, with a wide variety of options to choose from. The website was also easy to navigate, making the overall experience smooth and enjoyable.

I bought a few items from them. All items except one came relatively quickly but one was delivered with several week delay. Quality was good for the money. My only complaint is their returning process.
I decided return one item from a few I bought simply because its size was to large for my test. So, I found that their returning process is real pain in the ass. After 8 days I still have not received any mailing label or even instructions how to return my item despite 4 back-and-force emails to their customer service. It looks they are instructed to intentionally play full and do their best to delay your returning process hoping you give up eventually. I have been still struggling to get any meaningful response from the customer service.🔚

Here’s a clear, strong, and polished version of your review you can post or send:

⸻

I ordered a jewelry set from ITALO in November and spent about $130. It arrived about three weeks later, but after wearing the ring for just two days, the stone fell out.

They sent a replacement, which took another three weeks to arrive. I wore that ring for one day—the stone fell out again. This happened repeatedly. Each replacement ring lasted only one or two days before the stone fell out.

Instead of issuing a refund, they kept sending replacements, dragging the situation out past their 90-day refund window. When I requested a refund, they initially refused because of that policy—even though the delays were caused by their repeated replacements of defective products.

After a lot of back-and-forth, I finally managed to get a refund, but even then it was unacceptable. I had to create a PayPal account just to receive it, and I didn’t even get the full amount back—I was refunded around $104–$108 due to fees. I should have received a full refund with no deductions, especially given that the issue was entirely due to poor product quality.

Customer service was also frustrating. Communication was limited to email, with responses only once per day, likely due to time zone differences.

Overall, the quality is extremely poor, and the customer service process makes resolving issues unnecessarily difficult. I would strongly recommend not purchasing from this company.
Wanda Caiafa