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Italojewelry Reviews 

1,338
•
TrustScore 4.5 out of 5

4.4

Jewellery shop
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Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the easy-to-navigate website, which offers a wonderful and diverse selection of stylish accessories to choose from. Many shoppers highlight the exceptional craftsmanship, unique designs, and beautiful sparkle of the jewelry items, making purchases a delightful experience. However, some customers also noted frustrating issues with missing stones shortly after wearing their new pieces. A few people experienced unexpected delivery delays, while others mentioned challenges regarding product sizing accuracy or returning items. These buyers expressed disappointment with the lack of durability and support when trying to resolve their specific problems.

What people talk about most

Product

Customers consistently report great satisfaction with the product, highlighting unique designs and excellent... See more

Quality

People report positive experiences with quality, highlighting excellent craftsmanship, unique designs, and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many report that ordering on the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as experiences vary significantly among consumers.... See more

Website

Reviewers mention positive feedback about website, consistently praising it as easy to navigate with a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is for your customer service department— I had an issue (probably just a design flaw) with a ring I ordered. Upon contacting Italo, they were easy to work with. Prompt, courteous and understood t... See more

Rated 4 out of 5 stars

Hello, I’m not a new customer. Comcast stopped its email business and I had to change my email with you. I’m now being treated like a new customer.Do I really need to open a new account and lose my p... See more

Company replied

Rated 4 out of 5 stars

Wife was tricked into picking a ring for our daughter's older friend. This is the ring I'm giving her for our 50th anniversary. Wait until she receives it. She'll either love it or I will get punch... See more

Rated 4 out of 5 stars

I was able to order on line easily. Now [ waiting ] already received notice it may take LONGER than expected, so that's [ disappointing ]...we will see.

Company details

  1. Jewellery shop

Written by the company

Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. Any questions, please contact us: service@italojewelry.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,338)

375 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Affordable quality choices

Company offers many choices for various categories. I have purchased prior and product quality is very good. In fact there have been quite a few people on the jewelry. Price points are ok and you do offer that fifty percent discount. My issue if I may is the length of shipping time. I like what I see and affordable with quality standards. I would recommend to anyone who asks.
Thank You

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Love love love!

Love love love Italo Jewelery! Bought so many rings from them! And if I needed corrections with my orders, they fixed it ASAP! They have always been amazing! Hoping to add some bracelets of theirs to my collection soon!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

I will order again

I ordered a ring but as soon as I did, I realized I couldn't get this ring at this time due to an unforseen other bill, I didn't expect. But I'm completely satisfied with the customer service and will definitely get my ring as soon as I catch my breath from a bill I didn't expect.
Thanks Italo jewelry. 5 stars

5 April 2026
Unprompted review
Rated 5 out of 5 stars

The jewelry is always fantastic

The jewelry is always fantastic! Love Italo Jewelry! Do not like the SpeedX delivery. Package was left out in yard where it might not have been seen for quite a while. It was sheer coincidence that i saw it when I did!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

So easy to navigate Italo Jewelry…

So easy to navigate Italo Jewelry website. Pictures are very clear and close up. I like how they have someone model the piece so you can get an idea of how big or small it looks on. Love their jewelry.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I appreciated the quick response and…

I appreciated the quick response and the willingness to correct the faulty product. I love the ring, so I’m really happy to get a replacement. Thanks for partnering with me to resolve this. Have a great weekend.
Giana

25 March 2026
Unprompted review

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