Received very good customer service from Emily today. Had problems with a product that arrived in a few pieces from the delivery driver or depot. She arranged a call from the supplier and they conduct... See more
Company replied
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Review summary
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Reviews shaping this summary
ITS Harlow is like dealing with your mates, they always try to provide you with the best options, I've never been in there and been unable to find a tool or a product which fits the solution, no matte... See more
Company replied
Have purchased from ITS before and have come back as they have another great deal on the Makita tools I purchased and I got a free battery as a bonus. They use DPD for delivery who are the best in my... See more
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What stood out to me was there was a problem with my order but ITS were absolutely on it and sorted it almost without being asked. Getting five stars to me doesnt mean never having a problem, it's how... See more
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Company details
- #14 of 96 best companies in Tool shop
- #3 of 11 best companies in Construction machine dealer
- #19 of 126 best companies in DIY Store
- #83 of 180 best companies in Hobby shop
- #1 of 5 best companies in Tool & Die Shop
- #5 of 20 best companies in Woodworking Supply Shop
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
58k reviews
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Excellent service
Excellent service, all the way from sending queries into the ITS customer service team, all responded to within minutes, from next day delivery. I won't go anywhere else for my tools again !
3 July 2026
Great service as always from ITS
3 July 2026
The delivery arrived very quick so…
The delivery arrived very quick so happy with their service
2 July 2026
Great products good price
3 July 2026
very easy site to use and informative
very easy site to use and informative, delivered on time and undamaged
3 July 2026
Always pleasure to make business with…
Always pleasure to make business with them. fast delivery and best prices
15 March 2026
Very satisfied with the service
Very satisfied with the service. Very prompt with giving updates about orders, and very quick to reply and sort any concerns. Always keeping you in the know about the products that you have ordered. 😀
3 July 2026
It was delivered next day as promised👍
3 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ITS
Good Afternoon Richard,
Thank you for taking the time to provide us with this 1* review and feedback.
I apologise again for the issues you have experienced on this order as a result of our chosen couriers. However, I hope I have been able to show you how much we care about the service we provide and I hope to speak with you again soon.
All the best - Fraser
Reply from ITS
Good Afternoon Mark,
Thank you for the 5⭐️ review. I am glad to hear that you had great value products and quick delivery 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
For the money I spent
For the money I spent, I would have appreciated free delivery or a small gift.
2 July 2026
Reply from ITS
Thank you for taking the time to leave your review Daniel, I have checked over the order to see what we can do, and I can see that you were able to use the free delivery that we offer on orders over £100, so I am glad you were able to get this. In regards to a small gift these are only sent if it is a promotion that we are offering at the time ordering. We look forward to hearing from you again soon. - Stefani
Reply from ITS
Good Morning Gabriel,
Thank you for the 5⭐️ review. I am glad to hear that your tools were good quality products and that you enjoyed our prices too 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
first class service
2 July 2026
Reply from ITS
Thank you Rob for the 5⭐️ review today,
Pleased you were happy with the service received.
We look forward to seeing you shopping with us again soon - Sophie
Fan to keep you cool
What an amazing fan realy keeps you cool is rather noisy but does what it says it does on the box
23 June 2026
Reply from ITS
Good Morning Tracey,
Thank you for the 5⭐️ review. I am glad to hear that you are enjoying your new Vaunt Home Deluxe 36" Black Floor Tower Fan and that it is keeping you nice and cool 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Reply from ITS
Good Morning Philip,
Thank you for the 5⭐️ review. I am glad to hear delivery, the quality of its packaging to prevent your products getting damaged and our great prices 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Very impressed
All items in stock and received very quickly. Extremely competitive pricing.
This is the first time I have dealt with ITS but it will not be the last.
29 June 2026
Reply from ITS
Thank you MP for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and that you’re happy with our competitive prices.
We look forward to seeing you shopping with us again soon - Sophie
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