Received very good customer service from Emily today. Had problems with a product that arrived in a few pieces from the delivery driver or depot. She arranged a call from the supplier and they conduct... See more
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Review summary
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ITS Harlow is like dealing with your mates, they always try to provide you with the best options, I've never been in there and been unable to find a tool or a product which fits the solution, no matte... See more
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Have purchased from ITS before and have come back as they have another great deal on the Makita tools I purchased and I got a free battery as a bonus. They use DPD for delivery who are the best in my... See more
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What stood out to me was there was a problem with my order but ITS were absolutely on it and sorted it almost without being asked. Getting five stars to me doesnt mean never having a problem, it's how... See more
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Company details
- #14 of 96 best companies in Tool shop
- #3 of 11 best companies in Construction machine dealer
- #19 of 126 best companies in DIY Store
- #83 of 180 best companies in Hobby shop
- #1 of 5 best companies in Tool & Die Shop
- #5 of 20 best companies in Woodworking Supply Shop
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
58k reviews
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Amazing Delivery Speed
Havn't been able to use the tool i ordered yet(due to currently work locations) but hell i ordered it & it was in my hands within 11hrs
1 July 2026
Reply from ITS
Thank you Sean for the 5⭐️ review,
Pleased to hear your order arrived in rapid time for you and We look forward to seeing you shopping with us again soon - Sophie
Reply from ITS
Thank you Susan for the 5⭐️ review,
Pleased you were happy with the service received.
We look forward to seeing you shopping with us again soon - Sophie
Great service from start to finish!
1 July 2026
Reply from ITS
Good Morning Daryl,
Thank you for the 5⭐️ review. I am glad to hear that you had a great service with us and we look forward to your future purchases! 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Excellent Customer Service
I was amazed when I got a phone call from ITS - Dagenham that my order has been delivered in their store. The delivery was earlier and timely. ITS - Dagenham customer service is top-notch.
1 July 2026
Reply from ITS
Good Morning Kola,
Thank you for the 5⭐️ review. I am glad to hear that you had a quick delivery and that the Customer service was great too 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
ITS were good in that they good the…
ITS were good in that they got the goods out in a couple of days or so. They were badly let down on this occasion by DPDs delivery who delayed the package with their own issues and eventually delivered it damaged and resealed by them, there was no pieces missing this time.
1 July 2026
Reply from ITS
Good Morning Oz,
Thank you for the review. I am glad to hear that we had everything you required! 🙂 We apologise with the delivery issues, and we will have a look into this!
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Great On-line Sales
We have ordered many tools and work wear items from ITS over the past 3+ years and always found prices to be very competitive. Unfortunately we have no local store here in Dorset so we always buy On-line. That said, every delivery has arrive early with a recent order was raised at 5.45pm and arrived 7.45am the next morning. Post charges are fair and item are well packaged. We would highly recommend ITS to any one who hasn't already used them. A firm 5* rating from us
5 July 2026
Unprompted review
Reply from ITS
Good Morning Simon,
Thank you for the 5⭐️ review. I am glad to hear that you have had a great service with us for over three years and that we have never failed to provide you with what you require! It is also delightful to hear that you would highly recommend us 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Great pricing
Great pricing, great products, only negative is the toys box was pretty damaged, it’s for a 4th birthday so the kid won’t care but I do!
15 June 2026
Reply from ITS
Good Morning Toni,
Thank you for the 5⭐️ review. I am glad to hear that you enjoy our products and pricing 🙂 In regards to the damaged packaging, we sincerely apologise for this and can have a look into this for you!
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Quick efficient service and at a more…
Quick efficient service and at a more than reasonable price, will certainly recommend and use again. Thank you.
1 July 2026
Reply from ITS
Hi Jane,
Thank you so much for your wonderful feedback! We're delighted to hear you found our service quick, efficient, and reasonably priced.
We really appreciate your recommendation and look forward to serving you again in the future.
Quality service.
Quality service & highly recommended tool supplier. Great prices, ordered & delivered within 2 days.
1 July 2026
Reply from ITS
Hi Scott,
Thank you so much for your fantastic feedback about our service, prices, and quick delivery. We're delighted to hear that you highly recommend us as your tool supplier!
If you need anything else, just let us know.
Good prices and all delivered on time
Good prices and all delivered on time
Kept informed of expected delivery time
1 July 2026
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear your order came quickly and you are happy with the service received
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
I placed my order
I placed my order, customer service was good. Goods were as described and delivered on time, no fuss. Good service.
30 June 2026
Reply from ITS
Hi Terrence,
Thank you so much for your feedback and for taking the time to share your experience.
We're delighted to hear you were happy with our service and that everything arrived as described and on time.
If you have any questions about your order or need any further assistance, just let us know.
Reply from ITS
Hi J,
Thank you so much for your kind feedback and for letting us know about your experience with your order
We're delighted to hear that you are happy with our service.
If you need any assistance in the future, please let us know.
Quick delivery quality items
30 June 2026
Reply from ITS
Hi Lee,
Thank you so much for your feedback! We're glad to hear you received your order quickly and are happy with the quality of the items.
If you need any further assistance, just let us know.
Reply from ITS
Hi Lance,
Thank you so much for your fantastic feedback and for recommending our website!
We're delighted to hear you found our website easy to use, the payment process secure, and that your order was delivered quickly.
We really appreciate your comments and look forward to helping you again in the future.
Excellent service from placing order to…
Excellent service from placing order to delivery.
Many thanks
I will be shopping with ITS again
29 June 2026
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear youa re happy with the service received
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
Great products at reasonable prices and…
Great products at reasonable prices and fast delivery
30 June 2026
Reply from ITS
Hi DKerr windows,
Thank you so much for your kind feedback about our great products, reasonable prices, and fast delivery.
We really appreciate you taking the time to share your experience. Please come back and shop with us again soon!
Great pricing and I liked the bundle…
Great pricing and I liked the bundle deals.
I ordered on the Thursday and the got a txt message to say my new tools would be delivered on Saturday ! Fantastic
27 June 2026
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear you like our offers and your order came quickly
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
Delivery was within about 14 hrs of…
Delivery was within about 14 hrs of placing order & when I phoned in with a question the phone was answered & so was my question. Great service & good price for my new hedge cutter.
30 June 2026
Reply from ITS
Hi Keith,
Thank you so much for your fantastic review and for sharing your experience with us.
I'm really pleased to hear your order arrived so quickly and that you were happy with the service and price for your new hedge cutter.
If you need any further assistance or have any questions in the future, please let us know.
Thanks again for choosing ITS.
all good and fast
22 February 2026
Reply from ITS
Good afternoon,
Thank you so much for your star 5* review!
Looking forward to seeing you shopping with us again soon 🙂
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