A cordless Milwaukee lawn mower kit was ordered and delivered the next day, great service. Unfortunately the mower was damaged, one front wheel being bent outwards, and the carton underneath showed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a pair of Milwaukee ARMOURTRED boots and they are fantastic. Heavy duty comfort and performance. Some really nice design features and all the specs ticked the right boxes for working in my w... See more
Company replied
Perfect service from ITS as usual speedy professional and really easy straightforward, order, processed, in no time next day delivery had a slight issue as the DPD van broke down. Meaning I had to can... See more
Company replied
Arrived at the luton Branch not knowing the exact hedge trimmer i required. Staff very helpful, i was able to handle the hedge trimmers on display to decide on the one whch suited me best. Advantage o... See more
Company replied
Company details
- #14 of 96 best companies in Tool shop
- #3 of 11 best companies in Construction machine dealer
- #19 of 121 best companies in DIY Store
- #80 of 185 best companies in Hobby shop
- #1 of 5 best companies in Tool & Die Shop
- #5 of 20 best companies in Woodworking Supply Shop
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brand new Festool wasn’t working
Brand new Festool wasn’t working ! They give me wrong information about delivery days ! Delivery delays because of this ! Have to wait another week just because unprofessional workers they employ! And when I ask for compensation they refused!
Scam won’t recommend this guys , there are more professional company’s and they offer compensation if they make a mistake or something like this !
27 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sensible price and straightforward…
Sensible price and straightforward delivery. Too early to talk about product performance, but past experience has been positive
25 August 2026
Reply from ITS
Hi Charles,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the price sensible and the delivery straightforward. We hope the product performs well for you too.
An excellent tool and a perfect service.
The service I received from ITS was second to none. I needed a powerful enough cordless drill and ITS was so pleased to help.
25 August 2026
Reply from ITS
Thank you for your 5-star review.
We’re pleased you were happy with the advice and service you received, and that you found the perfect cordless drill for your needs.
We look forward to serving you again soon 🙂
Sophie
I just think ITS is a well-run business…
I just think ITS is a well-run business and are easy to trade with
25 August 2026
Reply from ITS
Hi Mark,
Thank you for your kind feedback. It’s great to hear that you find ITS well-run and easy to trade with.
We really appreciate you taking the time to let us know.
Reply from ITS
Hi Ross,
Thank you for your kind feedback.
It’s great to hear that you were pleased with our service and the speed of our email communication.
Brilliant Service
Well impressed with the tree loppers,although pricey,worth the money and a good investment. Brilliant service from ITS,delivered next day. Would recommend this company.
24 August 2026
Reply from ITS
Hi Carol,
Thank you for your brilliant feedback.
We're delighted to hear you're pleased with the tree loppers and our next-day delivery service. It's great to know you feel they were a worthwhile investment.
Thank you for recommending ITS 🙂
Sophie
Delivered as soon as stock was…
Delivered as soon as stock was available.
Good price.
Great transaction.
25 August 2026
Reply from ITS
Thank you for this great 5* review Alan! We hope you have a great weekend - Fraser
Excellent customer service from ITS
I recently purchased an item from ITS and had a few inquiries along the way. Emma was extremely helpful, friendly and professional throughout, and made everything very straightforward.
I really appreciate the excellent customer service and the way she dealt with all my questions. It made the whole experience very positive.
I’m very happy with my experience with ITS and will definitely be buying from them again in the future. I would also have no hesitation in recommending ITS to others.
A big thank you to Emma for all her help — excellent service!
28 August 2026
Unprompted review
Reply from ITS
Hi Andrei,
Thank you for taking the time to share such kind feedback.
We’re delighted to hear that Emma provided helpful, friendly and professional support throughout your purchase. Your comments are greatly appreciated.
We look forward to welcoming you back to ITS in the future 🙂
Thanks
The best price and service
25 August 2026
Reply from ITS
Hi Roman,
Thank you for taking the time to leave us some feedback, along with an amazing 5* review!
We’re pleased to hear you were happy with the price and service.
Reply from ITS
Hi Andrew,
Thank you for your great feedback.
We're really pleased to hear you were happy with the price and very quick delivery.
If you need anything else, just let us know.
Excellent product
Delivery-Went to wrong house!, didn't ring bell, we were in!
Product excellent for price, really lightweight
24 August 2026
Reply from ITS
Good Afternoon Anne,
Thank you for taking the time to provide us with this 1* review and feedback.
We are really sorry to read DPD let us both down and did not deliver thsi order correctly. I can assure you we will ensure this feedback is passed directly to the driver who let us down.
However, it is great to see you are enjoying your items. If you need anything else please do let us know and we will be on hand to help in any way we can.
Have a great weekend!
Order on phone very good assistant…
Order on phone very good assistant order the items for me as one was out of stock kept me informed as and when it was due for delivery put both orders together and sent as one well done thank you NIGEL
25 August 2026
Reply from ITS
Hi Nigel,
Thank you for your kind feedback.
I’m pleased we could keep you updated and combine both orders for delivery.
I’ll pass your thanks on to the assistant who helped you.
Great buying experience,very prompt…
Great buying experience,very prompt service,will definitely buy again from this company.Would highly recommend.
24 August 2026
Reply from ITS
Hi Sean,
Thank you for taking the time to share your feedback.
We're pleased to hear you had a great buying experience and found our service prompt. We really appreciate your recommendation and look forward to serving you again.
I brought a paslode nail gun which was…
I brought a paslode nail gun which was faulty, I still don't have a replacement of my money back. There customer service is terrible. I will be using a different supplier for any future orders.
28 June 2026
Reply from ITS
Good Morning Simon,
Thank you for your 1* review and feedback.
We really do apologise for the described level of service received.
It was great speaking with you just now and please be assured we will do everything possible we can to support you with this particular matter as urgently as possible.
We hope you have a great weekend!
Reply from ITS
Hi Mark,
Thank you for your lovely feedback.
We’re really pleased your order arrived quickly, and we hope to see you again soon.
Ordered and couldn’t believe how fast…
Ordered and couldn’t believe how fast delivery was.
Best thing was the price, saved £50.
Very happy repeat customer.
24 August 2026
Reply from ITS
Hi Michael,
Thank you for your lovely feedback.
It’s great to hear you were pleased with the fast delivery and the saving on your order. We really appreciate you choosing ITS again.
Easy ordering and so impressed with the products and service I'm going to be buying all my tools from you in future.
Easy ordering. Great delivery from your partner DPD.
23 August 2026
Reply from ITS
Hi Mark,
Thank you for your fantastic feedback.
It's great to hear that you were impressed with the ordering process, products, service and delivery from DPD.
Reply from ITS
Hi Matthew,
Thank you for your five-star review. We're pleased to hear your order arrived so quickly.
Reliable, quick delivery every time
Always reliable service with quick delivery , I cant stop going back again and again 👍
24 August 2026
Reply from ITS
Hi Darren,
Thank you for your fantastic feedback and for coming back to ITS time and time again. We're pleased to hear that you continue to receive reliable service and quick delivery. 👍
Ordered and delivered within 24 hours…
Ordered and delivered within 24 hours you can’t beat that for quality and service. Top company I don’t use anyone else for tools 👍👍
24 August 2026
Reply from ITS
Hi Keith,
Thank you for your fantastic feedback! We're delighted to hear that your tools arrived within 24 hours and that you're happy with our service.
We really appreciate your continued support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.