ITS Reviews 

58,995
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 6,263 reviews, reviewers overwhelmingly had a great experience with this company. People consistently highlight the remarkably fast delivery service, noting that online orders of professional tools and heavy equipment frequently arrive right by the next day. Shoppers also deeply appreciate the fantastic financial value, the extensive selection of quality merchandise from major brands, and the exceptionally helpful, supportive store staff members. Some reviewers were not happy with occasional instances of damaged items arriving in transit, poorly secured packaging boxes, or missing essential hardware components. A few consumers also mentioned frustrating communication delays regarding back-ordered items, prolonged shipping times, or receiving incorrect merchandise during their routine online purchases.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting very fast and seamless shipping times from... See more

Product

Reviewers mention positive feedback about product quality, noting great prices and genuine items. Consumers... See more

Service

Customers report a high level of satisfaction and positive experiences with the service provided. Reviewers... See more

Price

People report positive experiences with price, highlighting competitive rates and great deals on tools and... See more

Order

Consumers find order to be positive, highlighting fast shipping and an easy online experience. Many people... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A cordless Milwaukee lawn mower kit was ordered and delivered the next day, great service. Unfortunately the mower was damaged, one front wheel being bent outwards, and the carton underneath showed... See more

Company replied

Rated 5 out of 5 stars

Purchased a pair of Milwaukee ARMOURTRED boots and they are fantastic. Heavy duty comfort and performance. Some really nice design features and all the specs ticked the right boxes for working in my w... See more

Company replied

Rated 5 out of 5 stars

Perfect service from ITS as usual speedy professional and really easy straightforward, order, processed, in no time next day delivery had a slight issue as the DPD van broke down. Meaning I had to can... See more

Company replied

Rated 5 out of 5 stars

Arrived at the luton Branch not knowing the exact hedge trimmer i required. Staff very helpful, i was able to handle the hedge trimmers on display to decide on the one whch suited me best. Advantage o... See more

Company replied


Company details

  1. #13 of 95 best companies in Tool shop
  2. #3 of 11 best companies in Construction machine dealer
  3. #18 of 120 best companies in DIY Store
  4. #81 of 187 best companies in Hobby shop
  5. #1 of 5 best companies in Tool & Die Shop
  6. #5 of 20 best companies in Woodworking Supply Shop

Written by the company

Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.

ITS - All the tools you need

Written by the company

🔧 Trusted by the Trade Since 1979
With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
⚡ Fast, Reliable Delivery – When You Need It Most
We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
⭐ Rated Excellent by Thousands of Happy Customers
At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.

Price Promise

We won't be beaten on price, by Screwfix or Toolstation!

Find out more information below: https://its.co.uk/price-promise

Contact info

4.8

Excellent

TrustScore 5 out of 5

59k reviews

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4.8

All reviews

(58,995)

6,208 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Delivered quickly, and all items were packaged securely. I compared prices across the three Makita power tools I needed and found this company to be the most competitive. Excellent service from start to finish. I would highly recommend them and will definitely be using them again.

20 August 2026
ITS logo

Reply from ITS

Hi Jasper,

Thanks so much for your feedback and for taking the time to share your experience. We're really pleased to hear you were happy with the service and your Makita tools arrived quickly and securely.

If you need anything else in future, just let us know! - 😎️ Laura

Rated 5 out of 5 stars

order needed quickly…

excellent service quick delivery thank you

20 August 2026
ITS logo

Reply from ITS

Good afternoon Andy, thanks for taking the time to leave us a 5* review. I'm glad to hear you enjoyed shopping with us and received a speedy delivery! We look forward to hearing from you again soon 😎️ - Laura

Rated 5 out of 5 stars

Fantastic service along with good stock…

Fantastic service along with good stock and great prices.

17 August 2026
ITS logo

Reply from ITS

Hi Vince,

Thank you for your fantastic feedback. We're pleased to hear you were happy with our service, stock availability and prices.

We look forward to seeing you shopping with us again soon 🙂 

Sophie

Rated 5 out of 5 stars

IT WAS DELIVERED AND IT WORKED

IT WAS DELIVERED AND IT WORKED. EASY TO PUT TOGETHER AND STARTED USING THE BRANCH TRIMMER IN MINUTES.

20 August 2026
ITS logo

Reply from ITS

Thank you Jeremy for the 5⭐️  review,

Pleased to hear your order arrived in good time for you and that you’re happy with your new trimmer. 


We look forward to seeing you shopping with us again soon 🙂 


Sophie

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Delivered over 75kg in two days and set up was easy. Definately be using ITS again and again.

20 August 2026
ITS logo

Reply from ITS

Good morning Cameron, thanks for taking the time to leave us a 5* review. I'm delighted to hear you had a great experience shopping with us! We look forward to hearing from you again soon! 😎️ - Laura

Rated 5 out of 5 stars

Purchase was easy to do

Purchase was easy to do, but ITS failed to inform me of a delivery date. Lucky I was home to accept it.

20 August 2026
ITS logo

Reply from ITS

Hi Frank, 

Sorry that you did not receive advance notification of your delivery but thankfully you was there to collect.

I have noted your concerns with our large item courier and this should be rectified in the future.

If you need anything else please let us know.

Rated 5 out of 5 stars

Kept up to date with the delivery great…

Kept up to date with the delivery great service will use again

20 August 2026
ITS logo

Reply from ITS

Thank you Ian for the 5⭐️ review, 

Pleased to hear your order arrived in good time for you and We look forward to seeing you shopping with us again soon 🙂 


Sophie

Rated 5 out of 5 stars

Excellent service

From ordering to receiving was quick would recommend to anyone.

20 August 2026
ITS logo

Reply from ITS

Hi Mark,

Thank you for your kind feedback and for recommending ITS.

We're delighted to hear that you were pleased with the quick service from ordering through to delivery.

Lauren

Rated 5 out of 5 stars
ITS logo

Reply from ITS

Thank you so much for the five-star review! ⭐

We’re really pleased to hear your order arrived promptly the next day. Thank you for choosing ITS, and we hope to see you again soon!

Lauren

Rated 5 out of 5 stars
ITS logo

Reply from ITS

Thank you so much for the five-star review! ⭐

It’s fantastic to hear you continue to receive great service from us. We really appreciate your continued support and look forward to helping you again soon!

Lauren

Rated 5 out of 5 stars

Easy web site to choose from

Easy web site to choose from; good offers for tool grouping, easy ordering; almost immediate delivery.
everything as expected

20 August 2026
ITS logo

Reply from ITS

Thank you so much for the lovely review! 😊

We’re really pleased to hear you found the website easy to use and that everything arrived quickly and as expected.

We really appreciate you taking the time to leave us your feedback, and we hope to see you again soon!

Lauren

Rated 5 out of 5 stars

Great service

Great service, fast delivery, and I really like it!

20 August 2026
ITS logo

Reply from ITS

Hi Fazal,

Thank you so much for your kind feedback about our service and fast delivery.

We're really pleased to hear you're happy with your order. If you need anything else, just let us know.

Lauren

Rated 5 out of 5 stars

Great customer service and speedy…

Great customer service and speedy delivery

3 August 2026
Unprompted review
ITS logo

Reply from ITS

Hi Mike,

Thanks so much for your great feedback and for taking the time to let us know you were happy with your order.

If you need anything else in the future, just let us know.

Rated 5 out of 5 stars

Had issue with product

Had issue with product. Phoned customer service and had a solution in 2 minutes with echange within 24 hours delivered. Can't beat that

19 August 2026
ITS logo

Reply from ITS

Hi Mark, thank you for taking the time to leave such positive feedback. We're pleased we could arrange a quick solution and exchange for you.

Rated 5 out of 5 stars
ITS logo

Reply from ITS

Hi Jeff,

Thank you so much for your great feedback! We're really pleased to hear you were happy with our quick service.

If you need anything else in the future, just let us know.

Rated 5 out of 5 stars

The staff were Helpful in finding the…

The staff were Helpful in finding the items I needed

20 August 2026
ITS logo

Reply from ITS

Good afternoon,

Thank you so much for taking the time to leave us a review and for letting us know our staff were helpful in finding what you needed.

We really appreciate your feedback and look forward to seeing you again soon 🙂

Rated 5 out of 5 stars

Always really helpful and friendly at…

Always really helpful and friendly at the Dagenham branch.

20 August 2026
ITS logo

Reply from ITS

Hi Aidan,

Thanks so much for your kind words about our Dagenham branch. We're really pleased to hear you've had a great experience with the team there.

If you ever need directions, opening hours or want to know more about what we offer at Dagenham, just let us know.

Thanks again for your feedback.

Sophie

Rated 5 out of 5 stars

Well pleased.

The product came on time and was packaged well. It worked perfectly and the instruction manual tells you everything you need to know. The price was better than any other bandsaw I searched for.

19 August 2026
ITS logo

Reply from ITS

Hi Neil,

Thanks so much for your feedback. We're really pleased to hear you're happy with your bandsaw and the service you received.

If you need anything else in the future, just let us know.

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