ItsHot.com Diamond Jewelry & Watches Reviews 230

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting the beauty and craftsmanship of the jewelry and watches. Many people appreciate the professional and attentive customer service, with staff members frequently mentioned for their helpfulness and kindness. Reviewers also find the pricing to be great and fair, making high-quality items affordable. However, some customers experienced issues with product durability, noting that hollow chains broke easily even with normal handling. A few others also felt that the size of a purchased watch was smaller than expected, leading to dissatisfaction. Additionally, some people reported damaged packaging upon arrival, which impacted their overall satisfaction.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, beauty, and... See more

Quality

Consumers find quality to be positive, with many describing products as amazing, beautiful, and more stunning... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as outstanding,... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, with many customers finding the prices to be competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more

Rated 5 out of 5 stars

Amazing piece beautiful gems very big and heavy I love it as soon as I received it I had to put it on my chain!!! I recommend to anyone that wants to buy to come to it’s hot jewelry because it’s worth... See more

Rated 5 out of 5 stars

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more



Company details

  1. Jewellery shop
  2. Diamond Dealer
  3. Gold dealer
  4. Jeweller
  5. Jewellery Designer
  6. Watch shop

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

230 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wonderful customer service and support!

Beautiful work, and wonderful customer service and support. My husband bought me a sapphire pendant necklace for our anniversary. Al spent well over an hour with us in total as I tried on a series of necklaces and stone arrangement options, and through it all he was kind, calm, friendly, courteous, and extremely helpful. I can't tell you enough how appreciative I am of his help and his kind respect. The necklace looks amazing and I always get compliments when I wear it.

28 August 2020
Unprompted review
Rated 5 out of 5 stars

Great staff!

I shopped around at plenty of places when looking for an engagement ring and ended up going to ItsHot. Best employees, no pressure and very educational. The rings were also listed at a lower cost for the same specs at other jewelers.

25 August 2020
Unprompted review
Rated 5 out of 5 stars

Worth it!

I had a great experience shopping here! I found black diamond earrings I fell in love with and I immediately bought them! Took a bit long to receive them due to covid but they are definitely worth the wait and worth every penny I spent on them! Love the earrings and soon will be back for a matching black diamond ring.

11 August 2020
Unprompted review
Rated 5 out of 5 stars

Great job, thanks!

The staff is so friendly and professional! I was saving for a while for a diamond chain, but when I finally had the funds I didn’t know which one to choose, so I asked Oksana to help me, and she gave me a few helpful pieces of advice to help me with the choice! Thank you!

4 August 2020
Unprompted review
Rated 5 out of 5 stars

great company.its real gold and the…

great company.its real gold and the gold shine beautifully.i get plenty of compliments on my miami cuban link pinky ring.cant wait to get started on my next purchase.its hot jewelry got a customer for life.i have purchase several items from its hot.you in good hands.

27 July 2020
Unprompted review
Rated 5 out of 5 stars

Thank you!

I had a great experience here! I bought a Ruxurman diamond watch for my nephew as a present and a Rolex watch for myself. Both watches have real diamonds. The watches are in a different class and price range but I was surprised how nicely the Luxurman watch is made and looks. Rolex is an old time classic and I have a collection of them, wanted to add a diamond Rolex and ItsHot has the best prices for quality watches with real diamonds (diamonds are of a very good quality too). Thank you!

24 July 2020
Unprompted review
Rated 1 out of 5 stars

No such "Best Price Guarantee"!

This company has a "Best Price Guarantee" but unfortunatley, do not honor it. Found a used BREITLING AEROMARINE CHRONO SUPEROCEAN MENS WATCH on their website for $4,130 and sent them a link for the same watch for $2,728 and asked if they would match the lower price. The said that it was now out of stock (even though it is still on their website and said that they only sell watches with diamonds, which was not true in this case. Good luck buying from this company (switch and bait)!

17 July 2020
Unprompted review
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

Sorry but this review makes no sense. The watch this person referred to is currently out of stock but it is a listing for a new Breitling watch, he was comparing it to a listing he provided of a similar but used watch on some unknown Chinese website, which even if we did have the watch in stock we would not be price matching it.

Rated 5 out of 5 stars

She said yes!!

I was shopping for a diamond engagement ring, and it was really hard for me to choose. Al assisted me with selecting the ring, and I bought an amazing beautiful diamond ring. And she said yes!

16 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service!Thanks!

I really don’t know what to look for when shopping for jewelry, I was looking for a present, the staff at this location did such a great job educating me about the pieces that I was able to make an informed decision with little prior experience. The recipient loves the stud earrings we picked so will definitely be back for more jewelry for presents and for myself.

10 July 2020
Unprompted review
Rated 5 out of 5 stars

I love their work!!

I have been going here for my custom jewelry projects for quite some time. I like unique jewelry items and I love their custom jewelry team. I can do a basic sketch and they take it from there! So far I’ve gotten my custom made pendant, ring and bracelets made. Very satisfied with the service I get here and now working on another pendant! Took me a while to find such a place, I love their work (and my designs :) )

7 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and selection!

Amazing selection. Got my husband a great solid gold chain which they adjusted to the needed length. I am very happy with the selection provided, and the quality of the design. Hubby is happy with the present.

24 June 2020
Unprompted review
Rated 5 out of 5 stars

Very pleasant staff members, and fair prices.

Its Hot provided exceptional customer service throughout my entire experience with them. They really went out of their way to help me when I needed it most, suggesting the best designs and quality/size diamond combination to stay within the budget for the custom chain. They are experts and will get you the best quality jewelry at the most reasonable price.

16 June 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service!

Artur was extremely helpful with my watch battery replacement (for a watch I purchased a few years back from ItsHot) while maintaining social distancing. No other place would help me because of COVID-19 but they figured out a way to let me drop off my watch, and then pick it up without ever actually seeing each other face to face.

10 June 2020
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company

I’ve had them make several custom rings for my wife. All of them are outstanding examples of how beautiful jewelry can be when done correctly. My wife has strangers and friends alike ask to take pictures of her rings because they want something similar. I highly recommend having them help you with your next purchase

8 May 2020
Unprompted review
Rated 5 out of 5 stars

Staff was very helpful. Thanks!

I love the jewelry here! I purchased a diamond wedding band from ItsHot and it looks incredible. I wasn’t sure what design exactly I was looking for when I first came in but the staff was super helpful and after looking at a few rings found one that I absolutely fell in love with. Great price as well!

27 April 2020
Unprompted review
Rated 5 out of 5 stars

Great staff!

The staff is nice. The selection of bands and engagement rings is for all tastes and price ranges. I'm very satisfied with their service. Mark is very informative and attentive.

13 April 2020
Unprompted review
Rated 5 out of 5 stars

Great experience!

Walked in not knowing a single thing about diamonds and nervous as any guy looking for the perfect ring for that perfect woman. No pressure, super helpful, informative, and genuine. The team truly made today a great experience!

17 March 2020
Unprompted review
Rated 5 out of 5 stars

Incredible experience!

I have purchased an engagement ring which was a great success and led to more purchases for myself and now my wife :) Our wedding bands, as well as multiple jewelry gifts all came and will be coming from ItsHot. All experiences I have here are incredible.

20 February 2020
Unprompted review

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