ItsHot.com Diamond Jewelry & Watches Reviews 224

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting the beauty and craftsmanship of the jewelry and watches. Many people appreciate the professional and attentive customer service, with staff members frequently mentioned for their helpfulness and kindness. Reviewers also find the pricing to be great and fair, making high-quality items affordable. However, some customers experienced issues with product durability, noting that hollow chains broke easily even with normal handling. A few others also felt that the size of a purchased watch was smaller than expected, leading to dissatisfaction. Additionally, some people reported damaged packaging upon arrival, which impacted their overall satisfaction.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, beauty, and... See more

Quality

Consumers find quality to be positive, with many describing products as amazing, beautiful, and more stunning... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as outstanding,... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, with many customers finding the prices to be competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more

Rated 5 out of 5 stars

Amazing piece beautiful gems very big and heavy I love it as soon as I received it I had to put it on my chain!!! I recommend to anyone that wants to buy to come to it’s hot jewelry because it’s worth... See more

Rated 5 out of 5 stars

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more



Company details

  1. Jewellery shop
  2. Diamond Dealer
  3. Gold dealer
  4. Jeweller
  5. Jewellery Designer
  6. Watch shop

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

224 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best selection of diamond jewelry!

Good selection of diamond jewelry and probably best selection of real hip hop jewelry and mens diamond jewelry. More than reasonable prices and a knowledgeable and very accommodating crew. The diamond white gold earrings I purchased were a perfect addition to my necklace and ring and a cross I purchased for a present was also really appreciated.

20 November 2020
Unprompted review
Rated 5 out of 5 stars

Great job, thanks!

From all of the jewelers I've been to, they are the very best in terms of customer service and merchandise quality. Their prices can't beat high end, unique items. The salesman there helped me search for nearly an hour for the perfect diamond bands to go with the engagement ring for me to propose to my now fiancée and soon to be wife. Highly recommend!

17 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service! Everyone was professional, friendly, and knowledgeable. Special thanks to Al for answering all my questions patiently, and providing superior customer service. I was nervous about getting my pendant customized and waiting 2 weeks for it, but I'm glad I selected this store to do it at. I can't praise them enough for their work.

16 November 2020
Unprompted review
Rated 5 out of 5 stars

Keep up the great work!

Oksana did a great job giving us some great chain options within our budget. She excelled at explaining all the details about diamond chains. We did our research before and visited other retailers, but still learned a few things and saw designs we did not see anywhere else. We were delighted with our experience. Thank you so much, keep up the great work!

12 November 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely recommend!!

We come here for all our jewelry needs, from rings, earrings, bracelets, to watches. The service is fantastic, amicable and they always get us what we are looking for, either they have it in stock or can custom make it for us if we don’t find exactly what we wanted. Would absolutely recommend these jewelers to anybody looking for high end jewelry pieces.

9 November 2020
Unprompted review
Rated 1 out of 5 stars

i ordered a Gucci watch for 4000+$

i ordered a Gucci watch for 4000+$. It came it only had one hand. And it didn't move! I took it in and the shop said " this is fake as caca". I had an investigation by my card company. they decided that I needed to pay for it since I ordered it. no duh I ordered it but I didn't order a fake. Thanks apple

25 October 2020
Unprompted review
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

First of all we only sell authentic watches, Gucci watches are pretty inexpensive, so to put real diamonds on a fake watch would not only be illegal but a pretty dumb business decision. Second: we do not have a customer named Kelly Fisher. Third: we have 30 days 100% money back policy, if you received an item you do not like for ANY reason you can return it for a full refund, so it makes no sense if the reviewer received a broken watch to keep it and not contact us right away. Fourth: all our items come with a 1 year warranty, so even if something happened with the watch after 30 days we would have taken care of it at no charge. So if this is a real customer please contact us and we will definitely assist you, although the review does not seem to be true for the above reasons: if the watch came broken, there was absolutely no reason to keep it or contact card company to do any investigation, a real customer would actually contact us and we would provided instructions on how to return the item.

Rated 5 out of 5 stars

exceptional experiences!

I had multiple exceptional experiences here. Bought my Cuban link gold chain here at first, then a nice pendant, brought my sister-in-law here. Top-quality service and cannot-be-beat prices, really affordable, exquisite jewelry. Will definitely be back for more purchases, already put a ring on layaway.

23 October 2020
Unprompted review
Rated 5 out of 5 stars

Best customer service!

I've worked with Mark on a few jewelry purchases now, and he's always gone above and beyond to help me out. He's accommodating and incredibly helpful. He will also give you an honest opinion based on his expertise, even if it steers you away from a higher-cost item. They definitely understand the value in developing great relationships with customers to earn repeat business.

16 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer Service!

I was in search of a beautiful engagement ring for my now wife, as well as a matching wedding band for her and me. Al sat down with me and showed me many types of rings and diamonds, and even let me look at them through the loop. I showed him a picture of the ring that I wanted for my wife, and he and ItsHot team was able to replicate it perfectly. I really appreciate All taking the time to walk me through the options that were available to me and making me feel good about ordering and walking me through the manufacturing process.

5 October 2020
Unprompted review
Rated 5 out of 5 stars

Thank you so much!

First and only place we checked out. Based on reviews we thought we can't go wrong. Apparently it is the only place you need to go for all your diamond needs. Al was more than helpful and really gave us a great deal. I was surprised to walk out of the store with a ring that I thought I could only dream of. Thank you so much! Will definitely be back!

28 September 2020
Unprompted review
Rated 5 out of 5 stars

Best price and selection!

I got an affordable but still real diamond watch for my brother at ItsHot, and it was superior quality at an amazing price. I will be back for all of my jewelry purchases, as their selection is really something to awe over.

25 September 2020
Unprompted review
Rated 5 out of 5 stars

Recommend!

ItsHot has so many great jewelry to choose from. I needed a gift for my wife and am so glad I found them. They have such an amazing selection, and great prices too. I found the perfect set of diamond drop earrings and a matching diamond necklace for her, and she really loves it. Highly recommended.

21 September 2020
Unprompted review
Rated 5 out of 5 stars

The quality is just amazing!

I absolutely love my engagement ring I got here. The service was amazing and my diamond is gorgeous. 100% recommend, they worked within our budget to show us great options and we are so happy with the end result. The quality is just amazing, the price is great, especially when we compared to prices and qualities we were offered at our local jewelry stores. It was a difficult choice to order online but we read the reviews and decided to take a chance and how glad we did! Thank you for great service and products!

16 September 2020
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Best experience (and engagement ring) I could have possibly hoped for! Oksana is truly an expert. She designed a custom engagement ring that exceeded my highest hopes, and had all of the elements that I wanted. She provided outstanding assistance in helping me choose the style and components that I wanted. I couldn't ask for a better experience

10 September 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service and support!

Beautiful work, and wonderful customer service and support. My husband bought me a sapphire pendant necklace for our anniversary. Al spent well over an hour with us in total as I tried on a series of necklaces and stone arrangement options, and through it all he was kind, calm, friendly, courteous, and extremely helpful. I can't tell you enough how appreciative I am of his help and his kind respect. The necklace looks amazing and I always get compliments when I wear it.

28 August 2020
Unprompted review
Rated 5 out of 5 stars

Great staff!

I shopped around at plenty of places when looking for an engagement ring and ended up going to ItsHot. Best employees, no pressure and very educational. The rings were also listed at a lower cost for the same specs at other jewelers.

25 August 2020
Unprompted review
Rated 5 out of 5 stars

Worth it!

I had a great experience shopping here! I found black diamond earrings I fell in love with and I immediately bought them! Took a bit long to receive them due to covid but they are definitely worth the wait and worth every penny I spent on them! Love the earrings and soon will be back for a matching black diamond ring.

11 August 2020
Unprompted review
Rated 5 out of 5 stars

Great job, thanks!

The staff is so friendly and professional! I was saving for a while for a diamond chain, but when I finally had the funds I didn’t know which one to choose, so I asked Oksana to help me, and she gave me a few helpful pieces of advice to help me with the choice! Thank you!

4 August 2020
Unprompted review
Rated 5 out of 5 stars

great company.its real gold and the…

great company.its real gold and the gold shine beautifully.i get plenty of compliments on my miami cuban link pinky ring.cant wait to get started on my next purchase.its hot jewelry got a customer for life.i have purchase several items from its hot.you in good hands.

27 July 2020
Unprompted review
Rated 5 out of 5 stars

Thank you!

I had a great experience here! I bought a Ruxurman diamond watch for my nephew as a present and a Rolex watch for myself. Both watches have real diamonds. The watches are in a different class and price range but I was surprised how nicely the Luxurman watch is made and looks. Rolex is an old time classic and I have a collection of them, wanted to add a diamond Rolex and ItsHot has the best prices for quality watches with real diamonds (diamonds are of a very good quality too). Thank you!

24 July 2020
Unprompted review

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