Ivory Graphics Ltd Reviews 

I have to make people aware that my experience with this company is bad for British standards. They have had my game for 4 months and keep coming back to me with tiny issues that I believe a company should be able to do quickly, instead they send it back with a vague remedy to fix but not identify exactly what the issue is. One of the problems was 1 single card not fully lined up at the bottom. This company doesn't do half of what I'm looking for and way behind other Chinese companies that would go above and beyond what they offer. The prices are steep compared and with the lack of customer care I'd think about using a different company. Seriously 4-5 months to get me a single copy printed and sent before Christmas is a poor service and to fine out they're not back until the 5th January? That's my time and money..... don't use them. I'm fuming

They were great! Very accommodating about my many changes and always offered me excellent advice. The test deck looks great. Can’t wait to see the final product.
Would highly recommend Ivory.

Very poor service after failing to deliver or offer a suitable delivery date we had no option but to cancel the order and request a full refund.

No Human Touch! They told me I ordered the wrong item but will not amend the order or have they advised me prior by email to make sure I am ordering the correct item even though I was in touch throughout the process. They can't complete the cards as supplied and I was told they have been taken out of production and they won't proceed without my approval. I advised I have to resupply because I have to rethink the whole design due to them not being able to foil the sides of the boxes (which I have asked by email beforehand and they did not say that they can't at the time). I asked to cancel because I knew it will take me some time to get the design right and they wanted to charge 20% admin fee even though item did not proceed anywhere. As a first time customer this was a very stressful experience. They also charged me double to get the sample foiled and after I paid said that they can't foil it and refused to refund the foiling saying it was for the main order. This doesn't make sense as the foil guide might change and should be done per order not in advance. After all that they then produced and shipped the cards without foiling (but not refund it) and without me resupplying the file as agreed so the sample does not reflect the final design. Needless to say I asked for a full refund and after 5 days I have yet to get any reply. They owe me 170 pounds which for an independent designer is a lot of money for an incorrect sample.

Great stuff. Very helpful staff and happy to answer questions. Amazing product received.

I am a returning customer and love how efficient Ivory Graphics are.

Returning customer here. Their customer service is one of the best around . Always ready to assist. The printing of the decks of cards was top notch. Highly recommended company. Keep up the good work!

I love my playing cards - they're great quality. But I also loved working with Ivory. They were helpful at every stage, caught a mistake I'd made, seemed really genuine and got me my cards in time.
Very happy.

First class

Whilst A.N other company was unable to guarantee cards by the required deadline, from my first conversation with Mel @ Ivory they were helpful, optimistic, and provided exceptional communciation and service throughout.
Cards were delivered on time, great quality and well received by our audience.

And they were cheaper than the competition.

Sincere thanks

The process was easy to follow, the team are always helpful and efficient. The quality of Ivorys products are excellent. I have been using them since 2016 and couldn’t be happier with their service. Would highly recommend Ivory for development of business or personal products.

I have used Ivory graphics a few times. I am currently on my third deck. I love the quality, how easy they make the process. The support and genuine care they give to new creators. The customer care is just what you want from a company. It is what keeps me coming back and will keep me coming back.

Simple process, attentive team, and great quality final products. I would highly recommend Ivory (and already have).

I used Ivory to help me launch a new product for my business - a deck of creative writing prompt cards. I was extremely impressed at every stage of the production journey, from the quick quote turnaround to the uploading, proofing, and printing. I was so excited to get the sample and had absolutely no negative feedback over the quality of the product.

Good communication in getting order done.

Great
Product

This is our second time ordering with Ivory Graphics and we are happy with the experiences as evidenced by being a returning customer. They are friendly and professional. We are satisfied with the final products as they are a high quality and Ivory has been responsive to any questions/concerns we had during the process.

Great quality and experience - lovely cards

I have relied on Ivory Graphics for several card deck projects over the past few years, & they consistently exceed expectations. Their high-quality printing is matched by their exceptional customer service. The sales team is friendly & approachable, taking a genuine interest in understanding your needs. They offer invaluable expertise & are wonderfully flexible with art edits & specifications, consistently going the extra mile to provide expert solutions. The final product is always high-quality & delivered without a hitch. A fantastic company all around!

Firstly, the customer service. From the first phone call to Mel, I felt both welcome and valued. That never changed, despite many calls, many changes, many requests for fresh quotes and many questions that were probably obvious to most – I was met with the same cheerful, welcoming and encouraging atmosphere, like I really mattered and my deck really mattered. It’s probably one of those rare companies whereby if I turned up at the office, I’d likely be invited in for a cup of tea.

Secondly, the nitty gritty of production, which is not easy! Jess listened to everything I had to say, asked my opinion, gave advice when it was asked for and really took the time to immerse herself in my work. You know when someone has taken the time when they can tell you about your own characters and they sound just as joyful as you feel. Where I struggled to understand the technicalities, she was happy to engage in conversations with my designer to ensure clarity and continuity.

Thirdly, behind every designer is not just an idea. There is a person who has been through quite a process, often fraught with frustration and blockages, but more often full of excitement, an element of pride and the anticipation of what comes next?

I never felt as though I was just another customer and this was just another deck. Jake has talked through the next steps and has offered advice in areas that I am completely unaware of, which I will be taking up. Behind the kindness and lovely atmosphere, there is also professionalism. They won’t just tell you what you want to hear, but will be honest and practical, which to me is equally important.

The testing is all done and the final order is placed. All I need to do now is sit back, relax and wait for it to arrive. I really cannot recommend Ivory Graphics highly enough – they do what they say. They champion innovators… and more.

The cards were first class.
The booklet of instructions was unreadable: far too small, but that was my fault.
I also should have ordered a better box.
Above all, the service from Olivia was prompt, reliable and helpful.
I hope to order more sets (many more) in future.