Ivory Graphics Ltd Reviews 

375
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent printing and attention to detail. The staff receives frequent commendation for being helpful, professional, and attentive throughout the process. Many customers highlight the exceptional customer service and overall smooth experience, appreciating clear communication and advice. However, some customers also noted specific quality issues, such as misaligned cards or products shipped without requested features like foiling. A few other people also felt that communication could be improved, mentioning a perceived lack of tailored support or clarity on product capabilities.

What people talk about most

Product

Customers consistently express satisfaction with the product quality, often describing it as brilliant,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high standard of... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's responsiveness,... See more

Service

People report positive experiences with service, often highlighting the brilliant and high-quality assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We requested an order at very short notice and the team at Ivory worked with us to make sure we could meet this deadline. From Jason in sales to the artwork team Olivia and Louie, they were all wonder... See more

Rated 5 out of 5 stars

Simple process, attentive team, and great quality final products. I would highly recommend Ivory (and already have). I used Ivory to help me launch a new product for my business - a deck of creati... See more

Rated 5 out of 5 stars

Ivory Graphics are my go to company for printing spirit cards. The quality of product is superb and their customer service is one of the best I've experienced. They are attentive and friendly and know... See more

Rated 5 out of 5 stars

Mel was very supportive and attentive as I made my decision to have my first card deck printed I was able to eaisly upload and change the templates (making numerous revisions)and everything was done... See more


Company details

  1. #15 of 26 best companies in Toy and game manufacturer
  2. #29 of 33 best companies in Commercial Printer
  3. #29 of 42 best companies in Digital Printer
  4. #39 of 59 best companies in Digital printing service

Written by the company

We’re Ivory, one of the largest custom card deck manufacturers in the United Kingdom! With over 30 years of experience in the industry, we have established ourselves as a leading provider of high-quality card games. We understand the importance of precision and attention to detail when it comes to printing cards. Whether you are a game designer, a tarot enthusiast, or a coach looking for custom cards, our team of skilled professionals is here to bring your visions to life. We take pride in our state-of-the-art printing technology and our commitment to using top-notch materials, ensuring that every card we produce exceeds your expectations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

375 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(375)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality playing cards, and Customer service

Great quality playing cards. Making a deck of cards and working with graphics was all new to me. Jake and Mel were extremely helpful. Once I had given Ivory the go ahead to print a test deck for me. The order was processed and sent to me in double quick time. Need to make a few changes on my side but once done will definitely be placing an order with them.

6 August 2025
Rated 5 out of 5 stars

Leaders in printing services

As a small indie card game developer, I had to try different Printing Studios , one thing that stood above everyone about Ivory is the customer communication and the quality of the prints.

I had always a hard time in terms of communication until I bumped into Hollie , in 6 hours she managed to do what others couldn’t in a month , what an absolute unit !

If it’s a matter of choice Ivory won me in every way

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Ivory Graphics provide excellent, personalised customer service; from how to order and get templates, to helping with designing the order on Canva - they can (and did) help with everything. The product itself is exactly as expected, arrived ahead of scheduled delivery date and is of great quality. I highly recommend them.

22 August 2025
Rated 5 out of 5 stars

Fantastic Experience with Ivory!

We recently ordered custom playing cards from Ivory and couldn’t be happier with the experience. The product quality is excellent, production was impressively fast, and the customer service was outstanding. A special thanks to Mel and Olivia for their friendly and professional support throughout the process. Highly recommend!

8 August 2025
Rated 3 out of 5 stars

So happy that these arrived on time and…

So happy that these arrived on time and looked good. However, alignment of cards was not perfect despite me asking for it to be corrected twice. Additionally, confusing was of communicating not being able to come through to one person means you either get no replies or multiple messages.

1 August 2025
Ivory Graphics Ltd logo

Reply from Ivory Graphics Ltd

Thanks for your feedback. We’re so glad your order arrived on time and looked good, but we’re sorry the alignment and communication weren’t quite right.

We’re reviewing your comments with our production and customer service teams to help ensure we improve both our alignment checks and the way we handle messages, so you get prompt and coordinated replies in the future.

Rated 4 out of 5 stars

Demo deck for my card game.

Great product and help from Jake especially. Despite asking for a better price on my demo deck initially nothing was offered. Jake however, managed to lower the overall price and answer some of my concerns on the phone. Olivia was very patient and also answered all my art work questions quickly and fully.

6 August 2025
Rated 5 out of 5 stars

Swift

Swift, repeat order of a previously popular product for our client. service is faultless and fast.

23 May 2025
Rated 5 out of 5 stars

Top Quality!

I ordered 100 Oracle Decks, and I am over the moon with the quality. I did have a couple of delays, other than that the whole experience has been brilliant. I highly recommend if you want top quality.

18 June 2025
Unprompted review

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