Ivory Graphics Ltd Reviews 

It's very hard to trust quality online if you can't walk in to a printer. But believe me this is top quality work and Ivory really know what they're doing. They have systems in place for proper proofing and expert staff who know the business inside out. They are responsive and their pricing is also competitive. Their customer service is second to none, nothing is too much trouble. The cards I received were expertly printed, extremely high quality. Thanks to Louie in particular who steered me through the process and was very accommodating. I'm a professional designer and I recommend this printing firm for their expertise and service, it's rare to find.

Speedy and professional service.

The process of using templates to create the artwork was very straightforward and clear. Staff were really helpful and communicated information clearly and accurately. Speed of delivery was fab. Many thanks

Went with Ivory to fulfil a sizeable client order for customised card decks. Initially their support was great - took a while to get our proofs sorted due to back-and-forth with them, but they got done and client was largely pleased with the way the tester pack looked.

Having had next to no communication from Ivory after the full order was paid for, I was informed over email with no pre-warning that there had been production delays and our cards would not arrive until the end of January, which would have been 2 weeks late for our client to deliver their workshop, of which the cards are a central element.

When raising this over the phone their customer support was less than helpful, and tried to blow us off with the 'production delays, we're busy' spiel. We eventually cancelled the order and went with a local supplier, who were able to fulfil the order to a high quality and deliver it on time. Getting a refund from Ivory for this order required multiple chasers from myself and the MD of the company.

Their products are a good quality... when they arrive. Don't put an order in if you need your products by a certain date - they'll take your money all the same even if they can't fulfil it on time, and will move the goalposts without warning.

Customer service is superb, very friendly and helpful team and my cards turned out amazing! Great quality. Overall very happy with the results

Great work, easy to deal with.

Perfect service and price. Quality of products are in different league!!!!

Top quailty products! The cards are amazing. Thanks

Total joy from start to finish when it came to ordering my sample pack!
Easy to understand and very informative website, options, process, and excellent communication from the team.
Quality of the final product is outstanding, and I highly recommend!

Great service and good quality product which was delivered on time as expected.

Thanks

The process all in all was very efficient with great communication throughout.

The team managed expectations and communicated exceptionally. I would thoroughly recommend

Just wanted to say how helpful everyone is at Ivory Graphics. Since day one they helped and guided me in my project and were really efficient in sending my order via courier. A special mention to Jess who has been so kind with answering my frequent telephone calls. Thanknyou I shall definitely be using them again.

All the staff were fantastic. My cards, book and tuck box lovely finish. Can't recommend enough

Really helpful thanks.

Good service, excellent product. Would highly recommend

Great customer service, and great prices. The product came perfectly as described, already in contact to make more!

I recently worked with Ivory to print my card game. Initially, I was impressed with their prompt and friendly communication. The quoting process started smoothly, and they seemed attentive to my requirements.

However, as I requested updated quotes for minor changes to my specifications, the experience became frustrating. I encountered conflicting quotes and delays in getting clear answers to my inquiries. Despite my repeated follow-ups, it took considerable effort to resolve the discrepancies, causing unnecessary stress and delays in finalizing my order.

That said, I appreciate that the company ultimately provided a confirmed quote, allowing me to proceed with my order. I am looking forward to seeing the quality of the final product, and I hope it meets my expectations.

While I value their initial responsiveness and willingness to resolve my concerns, I encourage Ivory to focus on improving clarity and consistency in their quoting process to ensure a smoother experience for clients in the future. If the quality of the printed product is high, I would consider using their services again.

I wanted to reach out to extend a heartfelt thank you to each of you for your exceptional work on our recent project. From the initial card design support all the way through to the final production, your attention to detail and commitment to excellence were evident at every step.

I’m thrilled to share that my client was absolutely over the moon with the results! The cards exceeded their expectations and truly captured the essence of what we set out to achieve. I’m incredibly grateful for your patience, kindness and professionalism —it made all the difference.

Thank you.
Elisabeth

Great quality printing and excellent customer service

Good print quality.
Good service.
Good delivery time.
Can't complain