ivorypaperco.com Reviews 

took about 70 business days for my planner that I was told I would receive in 7-10 days to arrive. No contact from customer support, all attempts to cancel my order or get a refund were ignored. Blocked from their instagram for commenting about the whereabouts of my planner. I ordered this planner to help plan my wedding but by the time it arrived the wedding was only a few weeks out. 0 stars if I could.

Had 2 orders, 12/27 and 12/28. First order was over 2 months late and horrible quality. I’m not even using it and ordered from Erin Condren instead. 2nd order (over $100) on 12/28 was never shipped and no communication at all. Ended up getting a refund and cancelling through AfterPay for the 2nd order. IPC tried scamming again by giving 1st order tracking to AP saying the 2nd order was delivered. For the first one, ate the $65 and planner sits in a drawer. This company is a complete fraud.

Less than one. DO NOT PURCHASE FROM THIS COMPANY! It is a scam! I ordered a planner and tons of stickers 1/12/21. I have reached out many times! I requesting to cancel 3 times. I was told I could not cancel as it was too late at the beginning of February. 4/19/21 I still do not have my order. If I do receive order I will return to sender!!

Horrible customer service. Website advertised a 5-9 business day production time. In reality took over 6 weeks (over 30 business days). Little to no communication from company regarding delay. No refunds even though they did not meet FTC requirements

They lie
The shipping dates aren’t even close to reality. It took MONTHS to receive the planner I no longer needed or wanted by the time it arrived. I asked them to cancel when a month had passed but they said they don’t do refunds and not long after I was given an “update”. I would have been more understanding and patient if they would have been honest because I want to support a small business and I understand growing pains. Even the “update” they sent saying they were overwhelmed with orders was a lie. They told me they would ship planners for the time period I ordered at the end of February. When weeks passed after that date with no confirmation or response to my emails I assumed my order was lost (or that it was a straight scam). I had received a temporary credit from my bank and thought I was done. I was wrong. They shipped my planner a month after my “updated” shipping date even though I politely asked them not to. Planners loose value everyday and I was paying full price at the end of March. I’m so upset that they took $70 from me and took 72 days to deliver my item. Also the quality of the pages were awful. The pages were thin, inconsistent in size and wavy.

I ordered a 12 month planner on 1/7/21 and did not receive it until 4/1/21. When I bought the planner it said it could take up to 10 days to ship. I emailed the company after 10 days and they said orders were taking up to 14 business days to ship. At the end of February they made a post saying they were working on orders from the end of December/beginning of January and would be caught up soon. I finally gave up and ordered another planner and filed a dispute with my credit card on 3/17. This company has terrible customer service. They refuse to cancel orders, even on items that were not personalized. It takes forever for them to respond to emails if you’re lucky enough to get a response at all. I filed a complaint with the BBB, Ohio Attorney General, and the FTC. When I received my planner on 4/1 I paid $15 to mail it back to the company so I wouldn’t lose my credit card dispute and be charged again. I looked at the planner before sending it back and it was poor quality. The paper was thin, had light spots in the printing, no metal corners, and dark spots on the back inside cover like someone had spilled food on it. Very disappointing and totally not worth the $66.45 I paid.

If I could give 0 stars, I would. I ordered a planner and stickers on 1-2-21. After a month of no shipping notification, no update from the company, NOTHING, I emailed inquiring about my order. It took FOUR EMAILS over a span of 5 weeks to even get an automated response. After 30 business days, I filed a complaint with the FTC and the BBB. After more angry emails and a dispute with my bank, I finally got my money back after the company emailed me, flat out refusing my request for a refund even though I pointed out and provided proof of the law that required them to do so. BUYER BEWARE!!! Stay FAR away from this company. There are far better stationery companies with MUCH better customer service.

This company is a total scam in my opinion. I placed my order and was told it would ship in 5-9 business days and here we are 3 months later still without my products. The company has stated "orders are shipping this week" and they never have numerous times. They refuse to cancel my order and give a refund. I am now in dispute with my bank to get my money back. The CEO deletes any and all comments on social media platforms and then blocks the customer.

I would give zero stars if I could. I ordered a planner beginning of January, and it’s April and I still haven’t received it. They refuse to cancel my order or give me a refund or even reply to my emails. Their customer service on social media is rude and brief, more is shared about her personal life than anything. A truly irresponsible business owner who is screwing over a lot of people. These planners are $50+... my partner and I were laid off during covid and finances have not been great. This was a lot of money for me to spend as a treat to myself, and now I’m regretting it so much. Do not support this business

Do not buy! Unless you like throwing money away. I ordered Jan. 5th 2021 and as of today April 7 2021 still no planner or stickers that I ordered. I emailed multiple times and told it would be sent out that week on two different occasions but never was. I finally disputed with my bank on March 23 2021 in the early morning and wouldn’t you know by that night I was given a shipping notification. Well it was under pre-transit and is still in pre-transit. This is one of the ways this company tries to scam the bank from taking the money bank. They also haven’t sent any stickers to other customers that have ordered them or their desk calendar, etc. there is a whole Facebook group of people who have not received their products and been scammed or got very poor quality planners and non of their other ordered items. So I would highly not recommend this company. Also beware of her other company names like paper wits and wholesome kindness.

Very frustrating purchasing experience with Ivory Paper Co.

I ordered a non-personalized/non-customized planner on 1/3/2021, received my email confirmation promptly that stated "shipping notifications typically arrive within 5-9 business days". On 1-17-2021 I sent my first email to the company, to inquire my order was not lost, which went entirely unanswered. I followed up with a second email on 1-22-2021 which also went unanswered. On 2-20-2021, I received a reply to my email dated 1-17-2021 stating my "order will be shipping out no later than Tuesday 2-23-2021". On 3-07-2021 I sent another email, and as it had been a total of 66 days since my order, I demanded cancellation and full refund which I'm entitled to by FTC Mail Order Rule 16 CFR Part 435 as well as Ohio Business Administrative Code 109:4-3-09 "Failure to Deliver". I also did not receive a response. On 3-13-2021 I sent another demand for refund and acknowledgement within 24 hours or I would file Dispute with Bank and file with the Attorney Generals Office. Giving them a bit more than 24hours, on 3-17-2021, I filed a dispute with my bank. On 3-18-2021, I received a shipment notice with a tracking #. On 3-23-2021, that tracking number finally went "live" from the USPS website tracking page, and showed it had just been handed over to the USPS. Per my bank's instructions, once delivered, I "refused" the package and used "return to sender" via USPS. The item was returned to Ivory Paper Co on 3-31-2021 according to USPS tracking PLUS(TM) records. As of 4-7-2021 I still do not have a refund, and while my bank is actively working on the case, Ivory Paper Co has not provided refunds that they are legally obligated to make, nor have they responded to any of my emails.

In my opinion, it is entirely unreasonable to expect someone to wait 3-4 months for delivery of an annual planner, or to accept adjusted dates of a product without consent and agreement.

I would strongly caution anyone considering a purchase with Ivory Paper Co or any affiliated companies with the parent LLC of Ivory Paper Co, the Stinson Group LLC to reconsider, or do their homework before making a purchase and understand that you may have to wait months or even longer for delivery of your product, or a refund.

Complete scam. Didn’t come for months and had missing pages and they quality was awful. DO NOT FALL FOR THIS SCAM

Buyers beware....this is a scam. They will take your money and NEVER deliver a product. Thieves!

Oooooooooooooooooo - have you seen the customer service on "TikTok" when she tries to shame a customer when the COMPANY is unorganised.
SEND OUT YOUR ORDER - thief.
Dec & Jan orders still not sent in March - the 1/4 of planner is unusable! Where is everyones money ?

Do NOT buy from there - it is a scam. I will never get my money back! They keep saying they are shipping and they are not - they need to be put out of business TODAY!!! DO NOT BUY

It’s a scam. Many paying customers have NEVER received their order, including myself. Customers place orders and then receive periodic responses saying the order is in work, until the 60 day mark passes and the ability to dispute the charge with the credit card company becomes more difficult - and then the company stops responding all together. It’s a scam. They’re using influencers to promote their fraudulent business to rake in more sales ... on which they never deliver.

So I had placed my order over a month ago, and inquired halfway through the waiting time wondering where my planner was. This is a very expensive planner for starters, paying almost $70 for everything so you’d think you’d get better service.
According to the website and confirmation email, the product is supposed to ship out within 6 days of ordering and that never happened. I sent an email because they never sent me an update, about 14 business days after I ordered and they told me the new processing time is between 9-14 days.
So point 1- if I hadn’t inquired they wouldn’t have told me. I was left wondering what happened.
Point 2 - when I reached out then they should’ve already sent it out then and they didn’t
Point 3 - I emailed 2 times after that wondering about updates and to this day I haven’t received a response. Over a month after, no shipping confirmations, nothing. They totally ripped me off and I just want a refund at this point. I told my bank and they filed a claim against them. Would not recommend.