Honestly this company takes the piss!! Considering legally supposed to keep their prices LOWER or at least MATCH regional prices! Just had no water for over 12 hours and then send an email saying thei... See more
Company replied
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See what reviewers are saying
We had Steve Caress a, a field technician call on us today after requesting for someone from IWNL to come and take our water meter reading for us. What a wonderful gentleman, the service we received... See more
My bills were £15 a month and suddenly shot up to £53, I thought this seemed high but first time living alone so guessed it was normal, they they went up to £68 so I called was asked to take a picture... See more
When our entire housing estate in Corby lost water. we were lucky enough to have Bradley looking after us. Bradley arrived and immediately set to work. He checked in on residents, made sure... See more
Company details
Information provided by various external sources
Independent Water Networks. Better service at a better price.
Contact info
United Kingdom
- www.iwnl.co.uk
2.9
Average
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
Amazing customer service! Very helpful and efficient!
13 November 2019
Unprompted review
Reply from Independent Water Networks
Hi Mr Branscombe,
Thanks for your glowing review.
Have a wonderful day,
Kind Regards
Michelle
she was very helpful
12 November 2019
Unprompted review
Reply from Independent Water Networks
Hi Mr Louis Zacamiar & Mrs Zeenut Zacamiar
Thank you for taking the time to leave us your review.
I am delighted to hear our customer service adviser was so friendly and helpful to you.
Have a wonderful day,
Many thanks,
Kyle
Professional staff easy to deal with
4 November 2019
Unprompted review
Reply from Independent Water Networks
Hi Richard,
Thank you for taking the time to share your review.
It's great to hear our team were easy to deal with.
Kind Regards
Michelle
Very good customer service
This is a friendly and helpful company.They talked to me in a nice way and sorted it out as soon as they could.
24 October 2019
Unprompted review
Reply from Independent Water Networks
Hi Richard & Usharajani
Thank you so much for your delightful review!
I am very pleased to hear our customer service team have been so friendly and helpful to you.
Have a fantastic day,
Many thanks,
Kyle
Excellent customer service
Excellent customer service. I have spoken with a lady her name is Agnieszka. She's was very helpful, kind and sorted out my issues.
16 October 2019
Unprompted review
Reply from Independent Water Networks
Thank you very much for leaving such a lovely review Mr Marek!
I am glad to hear our customer service adviser Agnieszka was so friendly and helpful to you, and was able to sort out all of your issues.
Have a wonderful day,
Many thanks,
Michelle
Reply from Independent Water Networks
Thank you so much for taking the time to review us Daniela!
I am delighted to hear you are pleased with the price and our customer service team.
Have a lovely day,
Many thanks,
Kyle
Reply from Independent Water Networks
Hi HH,
Thank you for your lovely review of our service.
Many Thanks
Annie
Friendly staff , hardly any wait to get through to the phone
I called to set up my account and it was easy peasy. Very friendly and helpful staff. Prompt service. Everything was explained to me in detail and very professional too.
7 October 2019
Unprompted review
Reply from Independent Water Networks
Hi Bhc4,
Thanks so much for sharing your review of our service. It is lovely to hear that you found setting up your account easy and that our customer service team were able to assist with any queries you had.
Have a lovely day!
Kind Regards
Michelle
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