I specifically wanted a t-shirt which was 100% cotton, rather than a poly-cotton. (Pure cotton is easy to recycle, and, in my opinion, wears better and is less sweaty in hot weather.) The t-shir... See more
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I recently bought a pair of Tapered Fit Joggers, and I am highly impressed. The cotton and linen mix fabric makes them incredibly comfortable to wear. Another big plus was the shipping—the order was d... See more
Commande passée en magasin de Belle-Ile après suggestion de faire partie du Club Jack & Jones pour profiter des réductions. Envoi rapide et soigné en 2 jours. Tout est parfait
Visited Jack & Jones in Medowhall today, received 1st class customer service from Becky W, It’s rare nowadays to come across such a helpful member of staff, nothing was too much trouble helping my hus... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
55k reviews
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Super.............
31 May 2026
Stephen. Preston
Ordered. Confirmed. Kept informed. Delivered as stated. Sizes and colourings all correct on items selected. Excellent service thank you.
31 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your order arrived later than expected. We understand how disappointing this can be when you are looking forward to receiving your purchase.
After reviewing your case, we can confirm that your order was shipped within our standard processing and delivery timeframes. We only deliver on working days, therefore the weekend and public holidays are taken into account.
Please accept our apologies for the slight delay caused by the UK Bank Holiday on 25 May, which affected deliveries and resulted in your parcel arriving one day later than anticipated.
We appreciate your patience and understanding.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Highly comfortable joggers and reliable delivery.
I recently bought a pair of Tapered Fit Joggers, and I am highly impressed. The cotton and linen mix fabric makes them incredibly comfortable to wear. Another big plus was the shipping—the order was delivered by Royal Mail. It is always a great experience when a brand uses a trusted courier you can rely on for safe delivery.
31 May 2026
It was average times delivery but a few…
It was average times delivery but a few things didn’t fit
31 May 2026
Good quality, disappointing options
Like the product, size doesn't fit so happy with return options but disappointed I can't purchase replacement at same offer price.
31 May 2026
Reply from JACK & JONES Online Shop
Hi Michael,
Thank you for your review.
We're pleased to hear that you liked the product and that you were satisfied with the return options available. However, we're sorry to learn that the size was not the right fit for you.
We understand your disappointment about not being able to purchase a replacement at the same promotional price. Please contact our customer service team, and we will be happy to review your situation and see what we may be able to do for you regarding the discount.
Thank you for your feedback, and we hope to assist you further.
Kind regards,
Customer Operations
Very Pleased with the underwear
Very Pleased with the underwear - Good Quality - A Fantastic Price - A Super Fast Service
31 May 2026
Not worth
Well, after the first time that I borrowed it from the shop, it was bad the second time they send it to my home and it was worse than the first one
31 May 2026
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your experience.
We are truly sorry to hear that you have been disappointed not just once, but twice. We completely understand how frustrating it must have been to receive a replacement item and find that it did not meet your expectations either.
Providing our customers with good quality products and a positive shopping experience is very important to us, which is why we are especially sorry to hear that we fell short in your case. We can understand why this has left you feeling disappointed and questioning the value of your purchase.
Please know that feedback such as yours is taken seriously and will be shared with the relevant teams. Customer experiences help us identify areas where we need to improve, both in terms of product quality and our overall service.
We sincerely apologise for the inconvenience, frustration, and disappointment this situation has caused. Thank you for bringing it to our attention and for giving us the opportunity to learn from your experience.
Best regards,
Customer Operations
Great experience and great quality
Great experience and great quality! I used to buy off different websites to save money but in the long run it was definitely cheaper to buy directly!!!!
31 May 2026
The clothes were really good and the…
The clothes were really good and the delivery was smooth
30 May 2026
Satisfied with everything
Expectations fully met. The quality of goods, speed of delivery, information provided.
30 May 2026
Great shopping experience from start to…
Great shopping experience from start to finish. The outfit looked exactly like the pictures, and the fabric was soft and comfortable. Highly recommend!
30 May 2026
I ordered size XS but received size S…
I ordered size XS but received size S so now I have to go through the hassle of returning the item plus J&J will charge me the return delivery fees. So much time -and money- wasted !
30 May 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you received the wrong size item and understand how frustrating it is to have to go through the return process because of this mistake. We also understand your disappointment regarding the return shipping fee.
Please accept our sincere apologies for the inconvenience caused. This is not the experience we want our customers to have.
We kindly ask you to contact our customer service team via the contact form available on our website so your case can be reviewed in more detail and we can assist you further.
Thank you again for your feedback.
Best regards,
Customer Operations
The product arrived damaged
The product arrived damaged, and I can only contact you through a chatbot. Furthermore, I have to pay €3 for the return, even though the product arrived in poor condition.
30 May 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you very much for your review and feedback – we take it very seriously.
We are very sorry to hear that your item arrived damaged and that you were unable to get the support you were looking for. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience caused.
Your return will remain free of charge for faulty items, and you can return the parcel without any costs.
We can see that a member of our Customer Service team has already replied to your case and is currently working with you to review the matter and find a suitable solution.
We apologize again for the inconvenience and thank you for taking the time to share your experience with us.
Kind regards,
Customer Operations
No complaints
No complaints, everything went fine. Quick delivery and I got a fantastic pair of jeans.
29 May 2026
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