We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we w... See more
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Great shirts. Delivery expectation managed. Mange people’s expectations rather than promise a quick delivery and they’ll keep coming back. Good quality, good service. What more does one need?
These Jack & Jones chinos are exactly as advertised. The fit is perfect, and delivery was right on time. Buying them on sale made them an especially great value. Highly recommended!
These trousers are a superb fit like a jogging bottom material with a sheen made into smart trousers. Super stretchy and utterly comfy, stretch around any shape. Also somehow the material looks super... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
57k reviews
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22 June 2026
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Ordered some grey relaxed jeans for teenage son, loves them.....waist big but got adjusters at side (will still need belt!), got small waist.....ordered age 16, son 15. The design, quality and colour are good, really suit him and he's pleased with them so all is good!
19 June 2026
Great quality products
Great quality products, consistent sizing, quick delivery. All round brilliant and trusted brand.
22 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you received a defective item and that it arrived torn. This is certainly not the experience we want our customers to have, as all items should arrive in new condition and according to the product description.
We have forwarded your case to our Customer Service team, who will reach out to you and provide further assistance.
We apologize for the inconvenience caused and hope to provide you with a better shopping experience in the future.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that the jeans you received do not fit as expected based on the images shown online. We understand how disappointing this can be.
If you believe that the item you received has a production defect or differs significantly from the intended fit, we invite you to return it through our returns portal by selecting the reason "defective/incorrect item." This will allow us to process your return as a claim. In such cases, the return shipping costs will not be deducted from your refund, even if the system automatically displays a return fee during the registration process.
If you would like to explore other options before returning the item, please contact our Customer Service team, who will be happy to assist you further.
We appreciate your feedback and hope to provide you with a better shopping experience in the future.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Great as usual
21 June 2026
Great quality with timely delivery
21 June 2026
Ordered and delivered a pair of shoes…
Ordered and delivered a pair of shoes that I thought were great value for the money
21 June 2026
Loved used the Jack & Jones website
Loved used the Jack & Jones website, choosing a jacket. Very pleased with the quality of the merchandise received. Fair prices and quick delivery.
20 June 2026
I ordered some jeans but they came with…
I ordered some jeans but they came with stains and a slight tear.. had to send back and order again - I’m okay with the jeans now (for nicely, lovely colour) but it’s just a bit annoying they don’t quality check, it felt like the jeans from my first purchase had been worn by a previous customer.
20 June 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the first pair of jeans you received had stains and a slight tear. We understand how disappointing and frustrating this must have been, and we apologize for the inconvenience caused.
We are, however, pleased to hear that you are happy with the replacement pair and that you like the fit and colour.
Your feedback regarding quality control is important to us, and we will share it internally as we continuously work to improve our products and processes.
Thank you again for your feedback.
Best regards,
Customer Operations
You have improved a lot
20 June 2026
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