I recently bought a pair of Tapered Fit Joggers, and I am highly impressed. The cotton and linen mix fabric makes them incredibly comfortable to wear. Another big plus was the shipping—the order was d... See more
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Commande passée en magasin de Belle-Ile après suggestion de faire partie du Club Jack & Jones pour profiter des réductions. Envoi rapide et soigné en 2 jours. Tout est parfait
I specifically wanted a t-shirt which was 100% cotton, rather than a poly-cotton. (Pure cotton is easy to recycle, and, in my opinion, wears better and is less sweaty in hot weather.) The t-shir... See more
Visited Jack & Jones in Medowhall today, received 1st class customer service from Becky W, It’s rare nowadays to come across such a helpful member of staff, nothing was too much trouble helping my hus... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
56k reviews
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I did only get half of my order
23 May 2026
Reply from JACK & JONES Online Shop
Hei Sander,
Takk for at du tok deg tid til å gi oss tilbakemelding.
Vi forstår hvor skuffende det må ha vært å motta bare en del av bestillingen din og ikke alle varene du forventet.
Vi beklager at bestillingen din ankom ufullstendig og ber om unnskyldning for eventuelle ulemper dette måtte ha medført.
Vi ser at du allerede har vært i kontakt med vår kundeservice og at det er funnet en løsning på saken.
Vi ønsker deg alt godt og takker igjen for at du tok deg tid til å skrive til oss og dele din opplevelse.
Med vennlig hilsen,
Kundeservice
Bought 2 jumpers out of Dundrum shop…
Bought 2 jumpers out of Dundrum shop around Christmas for a present for my father, paid expensive for them. He had not got them 4 months and a hole came in the top of both of them around the neck! Tried to get in contact with J&J and they told me they couldn’t help me, customer service is shocking, would not buy from here again! What a waste of money for a so called good brand! There clothes are rubbish!
18 November 2025
Unprompted review
Reply from JACK & JONES Online Shop
Hello,
We are very sorry to hear about your experience and understand your disappointment with the jumpers and the service you received.
As the purchase was made in the Dundrum shop, we would recommend reaching out directly to the store regarding the issue, as they will be best placed to assist further with in-store purchases.
Kind regards,
Customer Operations
BESTSELLER Online Stores
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you were disappointed with the quality of the shirts. We understand how frustrating this must be, especially when the products did not meet your expectations.
Please accept our sincere apologies for the inconvenience caused. This is not the quality standard we aim to provide to our customers.
If you need further assistance regarding the items received, we kindly ask you to contact our customer service team via the contact form available on our website.
Thank you again for your feedback.
Best regards,
Customer Operations
Website easy to navigate
Website easy to navigate. Selection of products and payment good. Kept informed of order progress and quick, safe delivery.
26 May 2026
Good quality, great fit for all shapes and sizes!
Good quality, great fit for all shapes and sizes! Quick delivery - easy returns. JJ are the only company that makes jeans and chinos that fit first time.
26 May 2026
Awaiting delivery
Awaiting delivery, royal mail have apparently dropped the parcel off but not received anything.
26 May 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your parcel was marked as delivered by Royal Mail, but you have not received it. We understand how frustrating and concerning this situation must be.
Please accept our sincere apologies for the inconvenience caused.
We kindly ask you to contact our customer service team via the contact form available on our website so your case can be investigated further with the carrier and we can assist you with an appropriate solution.
Thank you again for bringing this to our attention.
Best regards,
Customer Operations
Magasin de Belle-Ile
Commande passée en magasin de Belle-Ile après suggestion de faire partie du Club Jack & Jones pour profiter des réductions.
Envoi rapide et soigné en 2 jours.
Tout est parfait
21 May 2026
Good Service
25 May 2026
Egocentric And Poor experience
I had bought 6 items on discount. They cancelled my products. Later increased the price of the products on the website.
They don’t care about customers just another business.
25 May 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for sharing your feedback.
We're sorry to hear that you were disappointed with your experience. Occasionally, items may become unavailable due to stock discrepancies or high demand, and in such cases orders or parts of orders may need to be cancelled.
We understand how frustrating this can be, especially when the items were purchased at a discounted price.
We also appreciate your concerns regarding subsequent price changes.
Our promotions and pricing can vary over time based on availability and ongoing campaigns, but we understand how the situation may have appeared from your perspective.
Customer satisfaction is important to us, and we're sorry that this experience left you feeling let down. Thank you for taking the time to share your comments with us.
Best regards,
Customer Operations
I also ordered a product for which I…
I also ordered a product for which I received a notification that it was out of stock, but it was still in stock on the website after I ordered it.
24 May 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you very much for your feedback – we take it very seriously.
We are sorry to hear that an item from your order was cancelled despite still appearing as available on the website afterward. We understand how confusing and disappointing this can be.
Unfortunately, item cancellations can occasionally happen due to reasons such as stock discrepancies, technical issues, or simultaneous orders being placed while stock levels are updating. In some cases, products may also appear available again later if another customer returns the item and it is added back into stock.
We sincerely apologize for the inconvenience caused. If you would like us to look into the matter further, please do not hesitate to contact our Customer Service team – we will be happy to assist you. You can find the contact details and further information on our website under “Contact us.”
Thank you again for taking the time to share your experience with us.
Kind regards,
Customer Operations
Reply from JACK & JONES Online Shop
Hello,
Thank you very much for your review and feedback – we take it very seriously.
We are sorry to hear that you were disappointed with the quality and material of the t-shirts. This is certainly not the quality standard or experience we aim to provide to our customers, and we understand your frustration. We continuously work on improving our products and customer experience, so feedback like yours is very valuable to us.
If you would like us to review the matter further, please do not hesitate to contact our Customer Service team – we will be happy to assist you. You can find the contact details and further information on our website under “Contact us.”
Thank you again for taking the time to share your experience with us.
Kind regards,
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