We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we w... See more
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When the tee-shirts arrived, they were individually bagged, but were quite screwed up in the bags which meant they didn't look the best. This was an issue as they were a birthday gift. Maybe a little... See more
These trousers are a superb fit like a jogging bottom material with a sheen made into smart trousers. Super stretchy and utterly comfy, stretch around any shape. Also somehow the material looks super... See more
Great shirts. Delivery expectation managed. Mange people’s expectations rather than promise a quick delivery and they’ll keep coming back. Good quality, good service. What more does one need?
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
58k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was left on the stairs on the ground…
It was left on the stairs on the ground floor, I was upstairs (3rd floor), the courier didn’t bother to come upstairs and ring the bell. Luckily I was at home and seen the delivered notification on my phone and collected right away. The parcel could have disappeared as others have in the past. Terrible service
9 June 2026
Reply from JACK & JONES Online Shop
Hello Ivan,
we’re sorry to hear about your delivery experience.
We understand your concern, especially as the parcel was left in a location where it could have potentially gone missing.
While we are pleased to hear that you were able to collect the parcel promptly, we apologize that the delivery did not meet your expectations. Your feedback regarding the courier's handling of the delivery will be shared with the relevant department for review.
Thank you for taking the time to share your experience with us.
Best regards,
Customer Operations
Reply from JACK & JONES Online Shop
Hallo,
vielen Dank, dass du dir die Zeit genommen hast, uns dein Feedback mitzuteilen.
Es tut uns leid zu hören, dass du mit deiner Erfahrung unzufrieden warst.
Wir entschuldigen uns für alle Unannehmlichkeiten, die dadurch entstanden sein könnten.
Anhand der Informationen in deiner Bewertung können wir leider keinen Vorgang oder Kontakt in unserem System finden. Falls du Unterstützung benötigst, kannst du uns jederzeit über den Chat oder das Kontaktformular auf unserer Website kontaktieren. Gerne helfen wir dir weiter.
Vielen Dank nochmals für dein Feedback. Wir wünschen dir alles Gute.
Mit freundlichen Grüßen,
Customer Operations
My order has sat as ‘dispatching’ for 5…
My order has sat as ‘dispatching’ for 5 days. When trying to raise a question via support I just get stuck in a loop talking to an AI robot. Really frustrating, clearly zero interest in customer service, please do yourself a favour and avoid!
8 June 2026
Unprompted review
Reply from JACK & JONES Online Shop
Dear Matthew,
Thank you for taking the time to leave a review.
Sorry to hear that you are having troubles getting in touch with us! I had a look at the communication and can see that one of my colleagues has already responded to the request and closed the case.
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Best regards,
Customer Operations
Quick delivery
Quick delivery. This is also important - information on the webpage matched what was delivered. Thanks!
8 June 2026
Problem
Problem - you taking to virtual assistant- I’d paid with real money will be nice talk to real person.
Problem not solved of course but thousands emails , offers coming every day. Of course I do expecting email from
some human .
7 June 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about your experience and understand your frustration regarding the support process. We apologize that you did not receive the assistance you expected and that this left you feeling unheard. This is not the experience we want our customers to have.
We have reviewed your case and can see that a member of our customer service team has now assisted you with your situation.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
No information
No updates, no tracking available just a static location. Lost my order, then recovered it so deovery was 2 weeks after ordering.
8 June 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you very much for your review and feedback – we take it very seriously.
We are sorry to hear about the lack of tracking updates and the delay with your order. We understand how frustrating it can be when tracking information does not update as expected.
We sincerely apologize for the inconvenience caused.
We would like to let you know that we can see a member of our Customer Service team has already reached out to you and is assisting with your case.
Thank you again for taking the time to share your experience with us.
Kind regards,
Customer Operations
Order was processed then I was given a…
Order was processed then I was given a tracking number. The tracking number did not work so I contacted Jack &Jones several days after delivery due date to inquire about my order to say there was a delay. Not being able to contact a human is also disappointing and frustrating. When order did arrive all clothes are great as alway s
8 June 2026
Reply from JACK & JONES Online Shop
Hello
Thank you very much for taking the time to share your feedback with us.
First of all, we would like to sincerely apologize for the inconvenience caused by the tracking information not working and for the difficulty you experienced when trying to contact our Customer Service team. We understand how concerning it can be when an order appears delayed and you are unable to receive the assistance you need right away.
At the time of your inquiry, we were experiencing an exceptionally high volume of customer contacts. As a result, many requests were initially handled through automated responses, and unfortunately, your message was not forwarded to one of our agents as promptly as we would have liked. We are truly sorry for this experience.
On a positive note, we are delighted to hear that your order arrived safely and that you are happy with all the items you received. It is wonderful to know that the clothing met your expectations and that you continue to enjoy our products.
We greatly appreciate your patience and understanding throughout this situation. Thank you for choosing Jack & Jones, and we hope to provide you with a much smoother experience on your next order.
We look forward to welcoming you back again soon.
Kind regards,
Good quality clothing especially in the…
Good quality clothing especially in the t-shirts any good prices
7 June 2026
Excellent quality garments and good…
Excellent quality garments and good sizing. Only down side was how long they took to be delivered
7 June 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for your feedback.
We are sorry to hear that you experienced an issue with the price.
We take this matter seriously and will contact you directly to review the situation and provide further assistance.
Kind regards,
Customer Operations
I specifically wanted a t-shirt which…
I specifically wanted a t-shirt which was 100% cotton, rather than a poly-cotton. (Pure cotton is easy to recycle, and, in my opinion, wears better and is less sweaty in hot weather.)
The t-shirt which I bought was advertised as pure cotton, but it turned out to be 60% cotton / 40% polyester. You can imagine how I felt.
I'll be returning it soon, although I resent paying a £2 fee. I'm returning not because I'm capricious, but because you sell products which don't match their descriptions.
7 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to contact us.
We sincerely apologize for the inconvenience and disappointment regarding this item. This is not the experience we aim to provide to our customers.
According to our records, the item you ordered should be made from 100% cotton. However, it is possible that there has been an error in our stock information or that the item was incorrectly labeled.
Our customer service team has already contacted you to gather additional information. We would appreciate it if you could reply to their email with a photo of the item and its label. This will allow us to forward the information to our warehouse team so they can investigate the issue and correct any mistakes if necessary.
As a gesture of goodwill and to apologize for the inconvenience caused, we have also sent you a voucher code that can be used on a future purchase.
Thank you for your understanding, patience, and cooperation. If you need any further assistance, please do not hesitate to contact our customer service team.
Kind regards,
After sky your customer service is one…
After sky your customer service is one of the worse. Also promised delivered time doubled without any apologies. Never ever again Jack & jones
7 June 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience and frustration caused by both the delay in the delivery of your order and the delay in receiving a response from our customer service team. We understand how disappointing this experience must have been, and we are sorry that we did not meet your expectations.
At the time, our customer service team was experiencing a higher-than-usual volume of inquiries, which unfortunately resulted in longer response times. While this is not an excuse, we would like to apologize for the delay and thank you for your patience.
We are pleased to see that your parcel has now been successfully delivered despite the delay. In addition, your complaint regarding the delivery service will be forwarded to the carrier so that the matter can be reviewed and addressed appropriately.
Should you require any further assistance, please do not hesitate to contact our customer service team. We will be happy to help.
Thank you for your cooperation, understanding, and patience.
Kind regards,
I am really happy withh latest jeans…
I am really happy withh latest jeans bought at Jack and Jones
7 June 2026
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