JACOB Elektronik GmbH Reviews 

Nice products, good prices, quick and prompt handling of complaints.

Bad shopping experiance. For stock and payed article wait from 16.1. for shipping. Long time no replay on email... just generic mail avery day.

Great prices and variety of products but not reliable. I have placed my order for 6 business days and it is not yet shipped despite the availability of the products. No response on my contact forms and the representative on the phone asks to contact them via the form as she doesn't know about the order status! Also, I have been charged twice for the amount of the order with a slight change of the amount. Order number JE11905432 (BEK16069586). Let's see if I will get even the items shipped and if yes, when.

Sadly, not good at all. Order n° JE11862568 / BEK16025092 made on 23/12/2023. Requested cancellation on 29/12/2023, my email was completely ignored. The order was shipped anyway on 02/01/2024 and delivered on 04/01/2024. Since then, I sent several emails for my Right of Withdrawal requesting instructions and a return address. Until now, nothing happened, every time I receive an automatic email where they say me they're working hard on it trying to process my request as quickly as possible. I think I'll have to make a dispute or a claim on PayPal to solve this mess...

UPDATE (12/01/2024): After several emails I could finally sent back the items and they received the package...

UPDATE (23/01/2024): I was forced to ask TrustedShops for help, now I'm waiting for this damn refund...The whole thing is just so crazy...

UPDATE (26/01/2024): Refund made today. What an ordeal.

08/09/2023 - Purchased 4 x WD Ultrastar DC HC560 20TB hard drives (0F38785)

14/09/2023 - Order arrived, 1 of them arrived dead (constantly tries to spin up and down in cycles, checked via desmg).

19/09/2023 - Opened a RMA ticket to replace the DOA hard drive.

04/10/2023 - Received return label from DHL.

24/10/2023 - Confirmed defective hard drive received by Jacob representative and DHL and case got assigned (ASP-460035)

13/11/2023 - Asked for updates on the case by email, got no response.

05/12/2023 - Asked again, no response either.

06/03/2024 - Finally they answered my emails with a reimbursement to the original way of payment. 5-6 working days after, the money was back in my account so I am happy with the outcome.

I made a purchase 2.5 weeks ago. I supposed to be arrived in 5 days. They didn't ship my product. When I asked about possible shipping date, I got an automatic e-mail stating that "they regret for a delayed delivery due to a system error causing stock issues. The product has been reordered and is expected to be back in stock by the specified date."
Afterwards, I checked my purchase every single day and it's seen that they still have 7 of my product in stock. Also, they state that there may be delays in responding to customer inquiries due to a high volume of issues, and I still wait for 15 days for an answer from a real person. You can see that their work ethic from here. This is a scam website, just avoid.

Hello,
I understand 2-3 days to get the refund back, but here we are talking about some 1 month refunds, I don't want to wait any longer.

Already send some email, without any response.

i wait Refund for 2.510,21 euro

I expect the refund this week.

Absolute joke of a company. You send inquiry about one item that I am interested in, and ticket is created. They don’t reply so I send another inquiry via info email just to get reply back to send an inquiry via contact form.

Very unprofessional behaviour.

From now on I’ll definitely avoid them like a plague.

I ordered a MacBook air during Black Friday sales, because of attractive price and fast delivery, but the order was never delivered.

The day after, I was contacted by manager, whose position was listed as “Credit Controller & Fraud Prevention” who asked to send a proof of my identity on the grounds that they often encounter fraud around bank cards. I thought this was strange, but I sent the same day enough data to confirm my identity.

After that the manager asked to send my personal address for delivery, as I had specified DHL Packstation while making the purchase (it would be more convenient for me to pick up the parcel from the post office). The manager said that for expensive purchases, they don't recommend choosing Packstaion shipping because of private theft. I calmly sent my address. After that no one from the company contacted me or gave me an approximate delivery time.


Some days after I checked my profile in the webstore and was surprised to find that the order status was marked as "closed". The money was not returned to me, and no messages with explanations were received. I sent a message to the manager, and to the store with a question about the status of the order. I received a short notice that my order was canceled due to lack of a shipping address "Leider wurde keine Lieiferadresse übertragem, daher mussten wir die Bestellung leider stornieren. Wir bitten die Umstände vielmals zu entschuldigen". The company apologized and offered to use their services again. 

I was discouraged by the fact that internally employees can't sort out their orders and cancel orders due to internal miscomunication.

I wrote another letter, attached screenshots, and asked them to send me proof of refund in the form of a bank transaction document. But from then until today I have only received automatic notifications that my application is being processed. And only after almost two weeks of daily mailing and addressing trustedshops purchase insurance I got a refund. So, in the end I lost nerves, time and got nothing from the shop.

Update: After contacting them by phone the person I spoke to managed to get things moving and I received one of the accessories I ordered and cancelled the other due to a much later delivery date. The money has been refunded.
If you can get through to a person, things work but the overall online experience and subsequent support/complaints process is not something I would put myself through again.

I ordered an iPad Air in November plus a Smart Case and a pencil. When the delivery arrived, it only contained the iPad (no accessories) but my order in their system was marked as complete. I contacted support via their contact form (which is awful and brings up error messages) and all I'm getting now are emails asking me if my support case has "sorted itself out", which of course, it hasn't.

I ordered from Jacob Elektronik to provide business to a company I know through my work, rather than buying from Amazon, and could not be more disappointed about their support.

I have paid for items that I have not received and nobody seems to be interested or even take the time to actually read what my complaint is. I will increase the star rating if I get the rest of my order.

Jacob Elektronik - das könnt ihr sicher besser!

DO NOT BUY FROM THEM!!!
They are total scammers. I have ordered a pc case and some fans more than a week ago and have transfered the money. Now they are completely silent. I have reached out to customer support everiday and nothing, only automated messages...
I will have to seek legal actions.
Order number is JE11794181 if someone from the company wants to explain themselves.

Never again, one of the worst customer experience ever.

I recently had an incredibly frustrating experience with Jacob Elektronik GmbH that I feel compelled to share. I placed an order for the iPhone 15 Pro on October 30th, 2023, and despite transferring the money promptly as instructed by their customer support, my money remains with them, and there has been no response to my numerous attempts to communicate.

Despite my numerous attempts to reach out via email, there has been no response from their customer service team. To my dismay, not only did they fail to process my payment, but they also inexplicably canceled my order without providing any explanation.

This level of customer service is not only disappointing but also unacceptable. As a customer, I expect transparency, communication, and reliability from any reputable company. Unfortunately, Jacob Elektronik GmbH has failed to meet these basic expectations.

I am now left without the product I eagerly anticipated, and my attempts to engage with the company for a resolution have been met with silence. The lack of response from the company, coupled with the fact that my money is still with them, has forced me to consider legal action to address this matter.

I urge potential customers to exercise caution when dealing with Jacob Elektronik GmbH. Based on my experience, it seems they have serious issues with customer service, payment processing, and overall professionalism.

I hope my review serves as a cautionary tale for others considering transactions with this company. A business is only as good as its customer service, and in this case, it has been sorely lacking.

1 star for an overall disappointing experience.

All works very good when the item arrives as depicted on the offer information but in case you receive an item not the way it was meant (on my case, I have received an used CPU with bits of thermal paste) then it is a pain to get an answer and understand the status of the RMA.

I did already three separated purchases in total. Two were good. One we had this issue with the CPU not been "new" as advertised.

After few e-mails, sending photos and the serial numbers we got the return label email (3rd November). The item has returned DHL on the 7th November. Since then we have tried to contact multiple times JACOB.DE customer service and did not got any reply until now.

The refund of my product was made very easy and smooth

After leaving a message (true, but hard 1star) they finally sent me 1 return email via DHL,

I like this shop because it has access to many products of all kinds 5stars!!!

but they are a little slow for delivery & for returns is a horror ! 1star !!!
so I would say it's a good shop, but do not be mistaken when you buy your product.

so I put 3 stars :)

The overall shopping experience is very good. The goods/products are delivered on time. The quality is very good and the support staff is very helpful in case you have any query. I would definitely recommend.

It took 10 days to ship my item, have patience if you decide to order.

They are good in therms of pricing. But they dont answer messages u till your item is shipped and it takes a lo g time to ship the item.

Erroneously ordered a product that i immediately cancelled afterwards. However it shipped anyway and i had to return it.
All that aside the return was paid for by JACOB Elektronik GmbH and the product was fully refunded, absolutely helpful and professional customer service!

I ordered over a week ago and have called them multiple times asking where is my package. They promised it was picked up with DHL 2 days ago, but according to the tracking link they sent me this is not true. Also on their website it says they sent it with "Spedition" and there is no tracking link. So I have no idea where my package is and nobody cares to help me find it. I would like if they could help me and provide me with some actual up to date tracking information.

First order there (SSD). They waited for a week after ordering, then things got moving. Overall a good experience.