JACOB Elektronik GmbH Reviews 

About 1 in 2 orders are successfully fulfilled, but that's not primarily Jacob's fault but due to DHL being what they are. When DHL messes up (which they always do) Jacob is required by DHL to take action and then has a low success rate. That makes the return rate high.

With Jacob everything moves at a snail's speed, so if you order from them, be prepared to wait. They will process your order eventually, but you will not be able to get in touch with them if something goes wrong as their customer service address is ignored. (Well, you get a barrage of automated messages about how busy they are, but that's all.)

In spite of those problems, Jacob deserves grade 2 since they have a great product selection and competitive pricing.

Deliver it or refound it.. after reading all this reviews I think my holiday building pc..gona turn in nightmare..plese make my rewiew positive in this sea of negativity.. don't become my nightmare..

Ok update they didn't have parts as webpage says.. so they nice and polite told me it's gona be delayed.. me under a hell of a stress.. they told me I will get item on 22.june.. asked the nice to hurry up..so they ship it thrue dhl.. now I have a tracking numbers..items should arive in 2 to 3 days.. they ship it with parcel and express. Now bouth of packages turned in tracking number to express.. pacages are currently in Netherlands on way to irland.. I change it to 4..stars.. they did respond to most of my mails.. didn't call them yet..I see what I'm gona get in delivery.. still afreid becose rewiews here.. hopefully my experience with them turns out positive in the sea of negativity..

In final I got all nice packed and safe..everything works fine tested.. happy with products and patience of company.. Will order agein from them.. recommend to other people don't read 1 star rewiews as I did. Not good for helth..

I received all.
They are a bit slow on responding and they don't respond to all..but that's ok..

Shipment and all 5 stars..

Thanks Jacob..

No answers after ordering.
They sent me the wrong device and now they don't answer me back when I try to return it.

Customer service simply does not exist.

Do not buy anything from them.

After placing an order I did not receive any update on the order.. after a few days I inquired and only received automated emails. It's a week later and still nothing except emails asking me if I still need help. They sent me to a contact for where I need to enter my order number which is not recognized. I really am starting to suspect this site is actually a scam!

On 03 March 2023 i ordered a case Thermaltake Core P3 TG case that was fairly priced and readily available 3-7 Business Days Total Delivery time.
After 5 Business Days, NO Response, Order status still Open. I tried messaging and get only automated responses back.
Even if, by some miracle they ship it next week they still broke the agreements to our contract, but they won't.
Message for jacob: In case you are reading this after 16.03.2023 please check the cancel order request that i will make that day.
I am soo ready to file a dispute with Trusted Shops, Paypal and European Consumer Center!

Edit:
-Rank Updated from 1 to 2 stars.
-DHL Shipping notification received, it won't ship in time.
Bonus: If it ships in time and they respond today i will give 3 stars.

Edit2:
They responded to my email and sincerely apologized.
Sadly because of the 5 business days delay it looks like the shipment will be finished in 10-12 business days.
Added 1 star.

To sum up, if i knew the total processing + shipping time was ~12 business days i wouldn't have bought from this website so don't get fooled about the 1-3 days or 3-7 days total delivery time promised.

27/01 I ordered a graphicscard for a good price. I payed, and delivery was planned on time. So far so good. Then the status was set to delivered, but I had not received the card. This is not their fault, but the lack of service after that is!

Every email I wrote was only responded with an automated ticketing system, no single letter was written by a person, or even adressing the problem reported. To this day I have no written confirmation or response regarding fact I have no card received!

The calling service is not much better. Only a few employees speak english (or want to? My German is not that good) and getting one of them on the phone is a waiting and call again game. Then they are 'investigating' and appoint it to one person making it dependant on the pressence of that one person.
That would not be a problem if they came up with a solution but they dont! 'Tomorrow', 'next week', 'My colleage is not here', 'I can't help you', 'lots of sick people'... Terrible!

The one time I did get a descent person on the line that was sort of helpfull was an exception!

Stating I would use the legal '14 day reconsideration period' I got no response on the email or even on telephone. 3 weeks after ordering I still don't have a solution, my money, or a graphicscard.

Never again!

I'm really unhappy with this store and i advise you on NOT buying at jacob de. iT'S BY FAR THE WORSE I EVER HAD IN MY LIFE IN TERMS OF WEBSHOP AND DELIVERY TIME!

Bought a 6650XT day 1, it's day 7 and no shipping or whatsoever.

I call the store multiple times, they always ask me to call later, or that they cant speak english.

opened tickets, 0 answer on e-mail. This is absolutely insane!!!!!!!

They say they have 700 pieces in stock but they DONT.

They get your money, then they work with it for weeks and then god knows what happens next ( still hope to receive my product without trouble but am ready to take actions that may be needed on such case).

Avoid it at all costs !

Ah and i hope they dont come over here with a quick excuse or with a message like ( get in contact with email bla bla bla) because that was already done multiple times, they really suck within delivery time, read the reviews and you will find many with same situation, i should ve readed it before.

Avoid JACOB THEY DONT DELIVER AND DONT ANSWER!

I’ve purchased an open-box (B-ware) Sapphire 6950XT from Jacob.de. They shipped it fast with DHL and 5 days later the card arrived. I was a bit nervous as the card was significantly cheaper (€640) than any other 6950XT I’ve seen. To my surprise, although the box seal was indeed broken, the card inside was brand new. All I can say, it was a pleasant shopping experience, no hassle and fast shipping! Thank you!

I bought a RTX 3080 from them as it was cheaper compared to the other shops. The delivery took a while (I got it yesterday, from Germany to Ireland). With my unpleasant surprise I discovered that the graphic card inside the box is different from the one that I have ordered. What is even worse is that the box is correct, so they have intentionally put it inside the wrong graphic card. And to add even more, THEY HAVE REMOVED EVERY STICKER THAT TELLS SERIAL NUMBER OR MODEL OF THE GPU FROM THE GRAPHIC CARD, making it even harder to recognize for a person that isn't well aware of GPUS that actually the model is wrong.
It was supposed to be a MANLI 3080 and I got a Zotac 2070.
I have tried to call them on the phone several times as soon I have realized the scam and FOR SOME FISHY REASONS none of them speak in english, customer care doesn't even try. I have sent them emails in both english and german (through google translate) but I haven't received an answer.

AVOID AT ALL COSTS THIS SHOP, SUPER SLOW DELIVERY AND EVENTUALLY YOU GET SCAMMED TOO.
I am currently in contact with TrustedShops and Revolut to file a chargeback/refund since they don't answer and they can't communicate in english, and at the same time I'm going to the police to file a fraud report.

Looking into the next GPU gen and Nvidia presentation of the 40 series, I came to the conclusion the new GPUs are going to be way too overpriced. Decided to ordered a Strix OC RX 6750 XT for €590, seeing that it's cheaper than the RX 6700 XT. I was maybe kind of suspicious of the site but everywhere else (Amazon) the price of 6750s were around the same. How can a slightly stronger card cost so much less? Maybe it was used? Anyways... the card was dispatched 3 days after ordering and arrived exactly 1 week later. I was a bit worried that the DHL delivery guy didn't have my phone number incase something happens, but everything was perfectly okay. The box was nicely packaged and the GPU was completely new. Very nice! :)

One of THE GREATEST shops out there in the internet jungle. You surely can feel extremely confident with your purchases there.
At first i was a little hesitant because i was used to buy only from ebay.com, ebay.de, amazon.de and from the eshops of my country (Greece).
I've paid using paypal to buy an ASRock RX 6900 XT OC Formula (1033€) + 12€ shipping costs to (Germany -> Greece) with DHL. Excellent and cheap shipping costs. And also very secure. It took about 9 days to receive the parcel (starting from the time i;ve paid for it).
I will DEFINITELY buy again from that shop!!!

I received the wrong product but got a full refund after not time. No other extra costs were added.

I found this company on Idealo.

I bought a monitor and paid for it more than 400€, on Jacob.de website it said it was available immediately, but actually it was not, and after days the package has not been sent. This is not the only problem for me (I needed the monitor as soon as possible, and this is why I chose Jacob - yes, they said it was immediately available): the fact is that I emailed the customer support to have more details regarding my order, and after 3 days I still have not received a reply on the progress of the order, no any information at all.

I asked for the order to be canceled using their website, because I was totally ignored by their customer support and because the agreements had not been respected: the good was not immediately available as stated on Jacob website and, above all, they were unable to ship it immediately. The more I asked for information the more I was ignored by them. This is not how they should treat customers who spend money and time on their website.

So, as I said, I requested the cancellation of the order using their website and fortunately I received (an automatic) email after a few minutes saying that my order has been canceled. I asked the order cancellation before my monitor was shipped, of course (I requested the cancellation of my order on Friday and the cancellation was accepted, this means they hadn't shipped the monitor and also I didn't receive any tracking code or emails. Saturdays and Sundays they cannot ship). I checked on the website and the order was still marked as open, so I contacted them again and explain this issue. After a while the order was also removed from my account, but again I didn't get a response from them. They didn't updated me about that.

Although the order has been canceled, the refund has not yet been made. In the automatic email, they told me that I will get my refund as soon as possible, but as soon as possible is not a time frame, it can be one year or more. Normally the money should be refunded immediately after canceling the order, but I have not received an email from PayPal telling me that the refund has been made. So they cancelled the order without refunding it. I have contacted them again regarding this issue, politely asking them to refund me, because I need my money back, but have not received a response. So I sent several emails, I tried also in German, but still, no one answer from them.

I am wasting a lot of time, for an order whose item was "immediately available", which is mainly why I decided to order on this site rather than on others where I would have to wait longer.

Now I have to waste more time to receive the money back. In any case, there are no excuses, the support is not good and is almost non-existent. I wrote the emails in English and got replies in German, as if we all should know German. I guess they are automatic responses.

I understand that Jacob.de support may receive so many emails per day and they cannot reply to all of them right away, but after placing an order and spending more than 400 euros, it is not justifiable that customers have to wait for DAYS and not receive a reply when asking for information on the status of the order or a refund on a cancelled order.

In any case, if you don't want to waste time, you should have nothing to do with this website. I have also sent various refund requests via email asking for my money back, because I spent 400€ and I urgently need the money back. So the order has been canceled and I no longer need the monitor or continue the experience on Jacob.de, but no money has been refunded yet. No replies to refund requests emails. I feel like I've been totally scammed.

From what I've read on other reviews as well, the only way to get the money back was to open a dispute on PayPal. So If I don't get a refund on Monday, I will have to open a dispute on PayPal or TrustedShop, because they can't refuse to make the refund on a requested canceled order, they promised it, but they didn't refund my order yet. We will refund "AS SOON AS POSSIBLE" doesn't mean anything and is not a time date.

I hope someone from Jacob.de will responds and issues my refund! In any case, I will update this review and write how long I had to wait to receive the refund from them and whether or not I had to open a dispute on PayPal or TrustedShop.

EDIT: I requested the cancellation of the order on Friday. I got my full refund on Monday. Refunds appear to be processed faster than shipments or Customer Support replies. The refund was really fast, if you think that there was the weekend. Open a dispute on PayPal or TrustedShop was not needed.

Very good service! The item arrived on time and in good condition. We are happy with our purchase!

Bought an expensive monitor 2 weeks ago for 1000€ ,the following week the item was shipped from German city to another then shipped to Netherlands and got lost ,tracking number was provided to DHL express but turns out it suppose to be DHL parcel ,even DHL themselves cant figure out what's going on ,called DHL Holland and DHL Ireland numerous times ,looks like the company is playing some sort of tricks with delivery company and blaming them for delivery delay ,no logical answers via email either. SO after waiting for 2 weeks and no details about my package decided to cancel with them and then opened a dispute on paypal and God knows how long it will take me to get my money back ,avoid at any cost waste of your time and money ,better pay a bit more somewhere else but be sure to receive your item . SCAMMERS !

As others have pointed out expect nothing more than a frustrating experience, the only way to get a response is to publicly complain about the company so that's what i'm going to do.

I have asked you to cancel the order and return my money so please do that and stop dragging this out.

Ordered a graphics card, paid it. No success. Tried to cancel it. No success. Finally the order was cancelled, but nothing about paying back the money I have already paid them.

Since this seems to be the only forum they actually respond to, could anyone from Jacob reading this please tell the customer service to pay back my money I have already paid for you? The order number is BEK14493425 - I have emailed you repeatedly about this issue, with zero responses.

DO NOT BUY ANYTHING FROM THIS COMPANY. You have been warned. Bought a GPU, JACOB.DE sent me a tracking number. The GPU never turned up although the tracking number showed as delivered to an address in Germany (I live in the UK). When I asked what was going on it took them days to contact me. I was told I had cancelled the order which was untrue. I was then told I had given incorrect information which was also untrue. I was told to reorder through the website where the item had increased in price, nothing was mentioned about a refund. When I pointed out that this looked like bad business they said they would send the product again and gave me a new tracking number. This item moved around for a few days and was returned to the company this time. They blamed DHL for their failure to export. Their customer service lied to me multiple times via email. They are scammers. There are multiple reviews on this site that sound very much like my experience with this company. They lie and hold on to your money as long as they can. One star is a star too many.

POST REPLY: The reply from their company is a poor attempt at damage mitigation. There was no issue in the delivery process, they sent me someone elses tracking number and repeatedly lied to me about what was going on. They have given me a 50 Euro voucher and increased the price on the product I bought by 100 Euros. This company is a joke.

Very happy with my recent experience ordering from Jacob.de. Ordered a RX 6800XT that was on sale. Ordered on Thursday and was delivered to Ireland on the following Tuesday. Box is secure with air bags and the box was undamaged as was the GPU. Very impressed and will be ordering again in the future. Was so happy with them I ordered a PSU when I could've gone elsewhere. Danke!