JacquieLawson.com Reviews 

This company may produce beautiful ecards, but its email service is absolutely appalling. They simply ignore their loyal customers who ask for assistance, and quite frankly do not deserve to be in business. Their lack of email response is discourteous, unprofessional, and lazy! Sharpen up your act Jacquie Lawson, or see your subscriptions dwindle!!! You're a disgrace to your sector, and are tarnishing the good name your founder created, who, I'm certain, reads all these negative reviews with horror, shame and embarrassment!

I have been buying the advent calendar for a few years now and we are enjoying this years as much as previous ones. No issues with downloading and setting up. Its designed to entertain and it does. Everyday someone in the family finds an element to entertain them. Can't fault it.

Update: I found my own fix. I think I had some cookies from last year which were overriding everything. I used a different payment methodology this year which was confusing the JL site. Anyhow, that’s my own time I won’t get back fixing it. I see just 2 new Christmas cards this year so a bit disappointing but I’ve sent them. Don’t know yet if recipients are experiencing any issues. I won’t be renewing once this sub expires on 17th Jan.
________________

This morning I paid £5.00 subscription fee for 1 month’s access to Jacquie Lawson. I tried to log on just to send cards but site tells me my subscription ceased 11th January 2025 and I need to renew! I had a subscription for 1 month last Christmas and was very happy with that. Luckily when I renewed this morning I went straight to the ‘switch off monthly auto renew’ option, clicked on it and it told me that my new subscription will stop on 17th January. All good I thought although sadly I didn’t take a screenshot of this notification. Now I don’t seem to have any subscription at all although I do have a receipt of payment which I have sent to the help email at JL. I also tried the live chat but was told that’s working to US eastern time. Let’s see what response I get. Not holding out much hope reading the other comments here… I also see others have experienced similar issues.

I was gifted the 2025 Jacquie Lawson calendar, having vowed previously never to buy from the company after so many disappointments. It worked for three days then wouldn’t let me access further days. Many Emails from myself and the gifter either went unanswered or gave such nonsense replies they didn’t help at all. Complete waste of money and an uncaring company. I’ve now blocked them

I have been giving these calendars to friends and family since the first year it was available. This is the absolute worst ever. It’s such a complete bore that calling it derivative would be unearned flattery.
In the early years, everywhere you clicked there was something new; going to your home was magical with new games and puzzles almost every day. I am positively mortified that I sent these out as gifts. Needless to say, I will not purchase these calendars in the future. What a disappointment. Frankly, I feel I’ve been had.

Having just read several of the negative reviews about this business I feel that I must take a more balanced view and express my thanks and appreciation to the JL team for the high level of artistic creativity on display.

I have been able to send out 41 cards so far this year and I have a few more to go yet. What a good saving in UK postage of around £120.

Most of the cards have now been viewed and many old friends have sent back their appreciations and have enjoyed doing the jigsaw.

I am enjoying the ADVENT CALENDAR myself at the moment and I am working through my main list to find those who will have time to fully enjoy it as there is so much to do and have fun with. Spectacularly good say I.

This REVIEW is automatically sent to the business and they can comment here.

Thank you for reading this and my thanks to Trust Pilot for this useful platform. If you could spare a quick 'like' I would be grateful.

Recently I went to send some Hanukkah cards from this site and they were not available. After searching high and low I found four cards hidden underneath the Christmas cards. When I chatted with them they sent me to Just Answer which I had to pay for. The technician told me that they spoke with a representative at Jaquie Lawson and apparently the cards are out of stock this is complete bull.
I will no longer be spending any more money on this
terrible site.

Very disappointed with this year's Advert calendar.
Having received and sent over the years. Have used Jacquie Lawson card subscription for many years. seems that very little original content this year just re-inventing the wheel, so sorry, but when my subscription runs out next October not sure i will subscribe again if this year's calendar is any hing to go by. Really not worth the money this time round. Sorry negative, you ask for feedback. Will not renew, if a purchase from a local shop would be back asking for a refund

Such a disappointment. In the past, there were daily gifts in the cottage, things to do, good videos, etc. Not so this year. On Day 16 (today), there were hints of an interesting stable, but it turned out to be a memory card game. No video. No horses. Nothing! So dull. Big let down. The entire 2025 calendar is a let down. I’ve been buying this now for over 10 years for myself and family, and friends. This year, no one wanted it - only my sister and I - and every morning we say, “What a disappointment.” I dont get it because the art work is still good, but the team got soooo lazy and skipped so much. Example: after decorating the cottage, there is NOTHING to do in that house. Even the dog and cats look bored. I’ll reconsider buying next year. Skimping on a good product doesn't make you money; you lose it, Jacquie.

The Jacquie Lawson advent calendars are typically splendid - even a joy to look forward to as December approaches. But there's a disconnect with 2025's Christmas Village offering, sadly.

The novelty of building a part of the festive scene each day soon wore off. That was exchanged with viewing a drab and somewhat gloomy village background. As the days passed, thankfully colour and brightness slowly took over.

You can interact with the village clock. That's been a feature in previous years but nice it's been kept. But where are the others? I recall decorations you could change or bushes amended with lights or otherwise. Bar the clock and daily baubles there seem to be no festive Easter eggs.

The village is awash with wildlife. Click on an animal and it will fly, run, make a noise or combination of. It's a nice touch but hasn't that been done before? Same goes for the daily Elves which need to be found. But they really should hide better. Opening the calendar on a new day to find the Elf staring right back at you is poor.

The games are fun. They've been done before but still fun. Some new games would have helped - or perhaps they shall in the coming days? The daily videos are cute and festive but I find lack punch or anything new. A few are uninspiring, sadly.

The JL calendars have always been great festive fun. But 2025's is lacklustre. Yes, I will get 2026's but it cannot be another poor offering - else I shall cease buying for myself and family members.

I have had been with Jacqui Lawson for years. I have always been able to send and receive cards from anywhere in the world. This year however I could not even get into the site. I had ACCESS DENIED come up. Took me ages to find a way to contact the company. Then simply told not available in Cyprus at the moment where I was. Why??? I have noit had any notification of countries now denied access.
But I am now starting to recieve Jacqui Lawson cards from others. However when I click the link to view I have ACCESS DENIED come up. So it is highly likely that people sending them have no idea that I am unable to view, and simply get the normal notification that card has been sent. People are paying for a service that does not work.
A list of all countries now DENIED ACCESS to send and recieve cards woulds be helpful, to save people wasting their time.

I have used JLawson.com for years -- however, after just being "auto-renewed" to the tune of $62. I am thoroughly upset after trying to go on-line and send a simple Bday card and finding, it can no longer be done simply. The simple method has been replaced by some completely confusing method whereby it was impossible to acqurie the card I wanted for the the person I wanted to send to the address I wanted. I finally gave up. And a contact link--NOT available. Okay, I'm done with Jacquie Lawson -- they can have my $62 but I'll go elsewhere for my ecards where I don't have to read an instruction bookklet to send a simple Bday card. JL--you are too interested in selling product and bringing in money--the client doesn't matter anymore.
Karen Dupree

So many years of happy use but the new introduction of an extra security programme will not allow me to view incoming cards. All instructions followed to no avail.

Ridiculous number of steps & problems..major time waster to get this to work & data collection. Wants to totally review your operating system and update all the files. Do they think this site is so great that people are willing to spend all day getting it to function? This the opposite of "Working Out of the Box". It should just run in a browser..period.

This year's calendar is a disappointment in contrary to previous years. Every day I am waiting for features like every days little gifts to open or different board games. Also the country home look so narrowly packed wirb a big armchair in the foreground, which one is declined to push out of the way, but can't. And the variety of colours are dull and not bight and shiny. Even the lights are too dark dull. Because of the electricity bill? How come? How is it possible that the designers not see it themselves? Has the entire team changed or is it not the original JL anymore?

So very disappointed at the lack of effort in this year's Advent Calendar. We bought it for family members and are hugely disappointed. No real excitement when opening the cottage, where previously new 'gifts' and challenges would appear every day leading up to Christmas. The same old scenes. We won't be bothering next year as they simply aren't bothering about their audience. Very sad.

Last year was my first time purchasing the Jacquie Lawson advent calendar and I really enjoyed it. It was pretty, had lots of things to look at and the activities were fun. I was excited to get this year; 2025. Unfortunately, I am very disappointed with the Christmas Village. I find it to be boring, with not a lot to look at, and the games are rather boring. Last year, the elves we had to find were rather challenging and this year they are very easy to find and not much fun. I really like Jacquie Lawson and I'm disappointed about this year's advent calendar.

I have a paid subscription and have had for several years. I tried to send my sister a Christmas card and had my access denied. I cannot even get onto the site. How am I supposed to access their customer help, if I can even view the site? How can I ask for a refund for the unused portion of my subscription? Whom should I report this to?

The idea of building up the village day by day is fine, but there's collateral damage: one by one, the lovely (clickable) animals - turtle doves, robins, foxes, rabbits, ducks and so forth - have disappeared, as the landscape is gradually walled and railed in for smiling humans. Perhaps this is subtle ecological point-making from JL, but it is bleak and depressing for an advent calendar meant to lift the spirits. However, Kitten and Puppy animations in the "puzzle room" are the best ever.

I have bought the calendar for many years and I am very disappointed with the calendar this year. There are few activities .. the elves are not really hidden..
Overall really not impressed!