JacquieLawson.com Reviews 

The idea of building up the village day by day is fine, but there's collateral damage: one by one, the lovely (clickable) animals - turtle doves, robins, foxes, rabbits, ducks and so forth - have disappeared, as the landscape is gradually walled and railed in for smiling humans. Perhaps this is subtle ecological point-making from JL, but it is bleak and depressing for an advent calendar meant to lift the spirits. However, Kitten and Puppy animations in the "puzzle room" are the best ever.

I have bought the calendar for many years and I am very disappointed with the calendar this year. There are few activities .. the elves are not really hidden..
Overall really not impressed!

Having bought the past few years Advent calendars for family and friends and myself I was SO disappointed with this years Village theme. It is not of the same quality , colours are muted and the graphics are just not quite right. Nothing new or interesting /fun to explore. I will be pretty reluctant to buy again and I have to say feedback from family is the same.They are all disappointed! I do hope JL reads this and does something to improve things for next Christmas.

I am disappointed with the 2025 Advent Calendar. For some reason all the dates and the star have disappeared from view and I can only access each day through Activities. I have sent an e-mail but so far have had no response. There isn't much new each day - no presents to open each day like last year.

We have been big fans of the overall aesthetic of the
'Jaquie Lawson' experience for many years. Paris was a truly "tre bien".
However, this year is so dissapointing with very limited content and so much repeated from last year.
It is regrettable, but extremely doubtful that we will continue to use this, previously superb experience.

I paid $6 on 2025-12-06 for a monthly subscription and after logging in on December 9th, I get following message: "You do not have a current ecards subscription."
For reclamation no contact address found on the website......
Jan Pieter Rusch

Very poor customer support. Our Advent calendar is again causing problems. It has been activated allowing limited access. However when trying to login a message says ‘no record of purchase against this email’ We sent a message to Jacqui Lawson on the 3rd December and several since. No reply no help. What should have been a pleasant experience, DESTROYED. Never again.
Terry Jackson
St Albans

2025 Christmas Village Advent Calendar is disappointing for us die-hard subscribers. Jacqui Lawson has taken away the joy of going to your personalized home room - nothing new here! No presents! And the elves - so lame. They were fun when they sat on the shelf in your room, but now they are a quick find and then disappear into the ether! It just feels like the designers have taken short cuts leaving us disappointed. I purchased 4 calendars - 1 for myself and 3 for family.

The Advent calendar this year is very dull. Too much writing, "games", not enough fun action in the village. I enjoyed last year's but am sorry I bought it for 3 friends this year.

I have sent and received Jacquie Lawson advent calendars for years. This year's calendar is dreadful compared to previous editions and far more expensive. The cottage interior is ugly and has stayed the same since day one. The village isn't at all interesting and just seems like a cliched idea of various Christmas scenes cobbled together. There are no daily surprises, hardly any games, and it all feels recycled, twee and like a cheap version of a true Jacquie Lawson calendar. I had trouble downloading it - it seems like a different process to previous years? - and customer service was very poor. All in all, a very disappointing experience and don't think I'll buy again.

Nothing like the Edwardian Calendar of 2023 that was superb; every day a new surprise inside the living room and one outside too! Beautiful house and interiors. Last year's Paris one was OK too, although not as good. This year the offering is so poor, ugly and dull! Once you have played the same old, same old handful of games, there is nothing new inside the house (apart from a cottage appearing daily on a bookshelf - most uninteresting). The village is desperately boring too as you have to wait for a new house to appear every day. Waste of money!

I was gifted their 2025 Advent calendar. After 4days of use it locked me out. I got back in with the original gift email. Now 2 days later there are no date bubbles. No access to games. No Elves. You get the idea. This years offering needs a lot of work Jacquie Lawson!

I bought an Advent Calendar for my wife as in past years. After considerable problems downloading it, she can no longer access it and is being told by the website that it has no record of a calendar for her email address. Palpably wrong. The site seems a complete mess and I would advise anyone to give it a miss. Unlikely I will renew my subscription due to this and a disenchantment with the present jaded selection of cards. What a pity, used to fun and useful.

I had been a subscriber of Jacquie Lawson for many years. Slowly year by year, the choice got less and less, very obvious that nobody was creating new work. They just kept collecting the subscriptions. It used to be a modest cost and served a purpose. I think it was last Christmas that the price jumped up alot, and at that point I decided enough is enough. As the original owners have sold up, i am not surprised to read the many negative feedbacks. I had just logged in today, to check if it was worth renewing, and clearly it is NOT. So I will be looking for alternatives and spend my money elsewhere.

so disappointing
This year, I bought lots of calendars (as I do each year) + one for myself. Strange - I added one more on a separate order, but wasn't given the discount.
The one I bought for myself has been impossible to use. The app keeps saying it has run into difficulties and the system administrator needs to be set - but that is me and I am already set ups s this.
Very poor experience.

The Advent calendar stopped working after 5 days. I sent the message I received when I tried to open it to Jacquie Lawson "help" 3 days ago & who knows if I'll get any response. The biggest problem is that there is no recourse. At this point I've paid $10 for 5 days. Never again. I see that they were sold to American Greetings which is probably part of the trouble.

Very disappointed. Not nearly as many things to do and see. Probably will not buy next year.

'jacquie lawson is a darling company'. or so i thought. they do lovely, tasteful e-cards and their advent calendars are adorable, really exceptional. HOWEVER, having been a happily paying customer for ...well, since they started, i am horrified a the appalling customer service. i know they've been bought by an american giant but still.. they act as if they could . not. care. less.!!!!! this does not align with the 'gooey, sweet, loving ' nature of the product. having installed their delightful 2025 advent calendar i could not get rid of the image of the scene (lovely though it was) and had to 'force quit' my mac book air. in the process i have lost all my saved passwords and had to call the bank to get back in ! i cannot use the advent calendar therefore. the alternative is, that i can use the advent calendar but i cannot use my computer. they wrote to me (after two prompts) and some of it was in caps! shouting! as if the issue were with me! LOL ! honestly i was shocked. now i see everyone finds them poor/ disgraceful. such a shame . i wanted to think they cared. they don't. they just want your money. i always look for the good in people and things, but the fact is, they made it plain, they're not actually interested in you experience, or helping you, but just in getting the subscriptions in. it's a sad state of affairs really. beware of their products not arriving or messing up your computer... be careful. other than that, i love them! lol. take care everyone : )

We have been using their cards and buying the Advent Calendar for many years now and have always been very happy with both the cards and the Calendar. The 2025 calendar instead is a let down, a boring rendering of a few houses and fewer games many of which do not work. Do not know what happened but it seems like somebody else did it assembling old ideas. Won’t bother to buy it next year. What a pity!

I've been charged £8 for the calendar, which I updated since October & used for 3 days in December. Since then, it isn't showing in my purchase history, & I can't use it fully. I have emailed, but reading most of the comments on here, I expect I'll be left waiting for a reply!