JacquieLawson.com Reviews 

I apparently signed up for a 2 year subscription because next thing I noticed i was being thanjked for my 2 year $45 subscription. I tried to cancel, but they say the only way to cancel is through your Apple subscription service; except I didn't buy it there. I called the credit card company but after they reported no response from the site, they reversed the credit so i am now paying $45 for something I don't want. At least I got the auto renew turned off!

Okay when it finally works.
Do no like the fact that half the video clip is hidden by showing Jacquie lawson app details, you have to tell people to click on bottom right corner to fill to screen.
Also have to try loads of times to log in! Frustrating.

I was charged for $25 and $45. I did not authorized two amounts and why would they think it was okay to charge two different amounts for the same time frame? I tried and my bank tried to have the money returned, It never was. I notified the Better Business Buriel.

Cancelled my membership for 3 months and still charging me. Don’t sign up very frustrating to try to cancel 😡😡😡😡😡😡😡😡😡😡

After 20 years using this British site, it was sold to American Greetings. What a shame! The new company "black listed" the area I live in and sending cards is no longer possible. Friends in the area said the same, complaining of "Service Denied" messages. The company could have been honest and upfront about their reasons, advising customers in advance. Instead they were evasive, and gave only a disproportionate refund. We switched to 123 cards, which is a European company, not American...

No longer the brilliant company they were! I have just tried, several times, to send a couple of cards from my account (Annual Membership) but kept receiving the message, access denied! When I looked into this, it appears the APP/website is no longer available in my area!! I eventually had a response for them offering to refund the balance of my subscription. Why couldn't the company notify their members of such important changes to their website. Very poor service from what used to be a brilliant company!!!

My wife was a subscriber to this company
Sadly she died recently.
Her cash card was cancelled, but , I noticed on the statement continuous failed attempts by this co. to bill her . That I can understand because they Wouldn't know however there seems to be no way to tell them she has died and they just don't respond to messages.
This is a trying time for me and I can do without the hassle. All they are interested in is getting the cash
All the other on line companies I have had to deal with have some sort of bereavement procedure. The idiots don't seem to care at all
Once signed up you are in for life and it seems the afterlife

I have been a happy customer of Jacquie Lawson cards for years but, after being taken over recently, the site is no longer available in my area. Eventually they did reply to my emails and then offered a refund for my remaining subscription but then informed me they couldn't process the refund due to a system error with my bank. Strange, as this is the card that was always used to pay them with no problem. Very sad demise of a good business! AVOID!!!!!

I have read some of the reviews and I find the world has a lot of people who give a kick in the butt if they are unhappy and say NOTHING when everything is really great. Why would you write a review that says you were charged renewal without notice. IT STATED THAT WHEN YOU SIGNED UP!! I have been a member SINCE THE WEBSITE FORMED. I have had ONE that was solved VERY QUICKLY! When I have asked a question, I have gotten an answer.

Following my review of 13 June I contacted the JacquieLawson help desk. Eventually they found our membership on the first of our email addresses and today agreed to refund the balance owed from our May 2025 payment. This should arrive in our bank within the next 5-13 days. If you are told that your area is not covered by the app so access is denied contact the help desk giving details of the email account the payment was made on, the name of the bank, your name and address, the amount paid plus date of payment

Jacquielawson charged my credit card for $47.70 for a two-year membership without any prior notice. When I notified them the next business day that I did not want a two-year membership, and my wife and I who are both in our latter seventies did not use the membership that much, they ignored our pleas. Nothing good can come from a company who play "gotcha" with senior citizens.

I am being denied access to the website. I emailed a query and after I posted a bad review I got a reply saying that they are not serving my area. However they were serving it when they took my money so I find this message really inadequate.

Unfortunately, the app is currently unavailable in your region. Please try again at a later date.

No mention whatsoever of refunding my subscription and what about all the data I have on the site, cards and birthdays and so on?

I have been unable to view a card sent to me by my ninety-two year old father.

When I press view advert for membership and downloading app appears.

E mailed twice for help no response.

Very sad that the service has deteriorated exponentially since JL was taken over by an American company. I've been a subscriber for over 20 years, but am seriously considering unsubscribing. Although the quality of the cards is still good, I've just spent an hour trying to find a gift voucher and they mostly seem to be American companies and companies which would expect a much higher spend than my price bracket. I live in the UK.

Terrible. They automatically charge me every month without my permission. I wrote to them to give me a refund but they never respond. Will never use their service again.

Total scam. Now they have changed to new software, the software does not work. They know it does not work. They don't want to fix it. They refuse to refund your money.

Every time I use your service and input my message, your page asks to I wish to send the card and respond YES it goes somewhere but returns screen to me with my message deleted.
Please refund any outstanding amount on my Membership Account…Peter Hudson thanks in advance. Will join some other Company.end of

The search is totally insufficient—not nearly enough categories, and no ability to put in a title (as given onsite) which I found before and find it again that way.

Hire someone who has worked for Google or Amazon or another great search engine!!

I like the newer cards with MUSIC, but those are not separated from the old ones without music. I won’t renew my subscription unless you announce a major improvement in organization! Normal people don’t have time to review EVERYTHING each time he wants to send a card!!

Total thieves. DO NOT USE THIS COMPANY!!!!!!
I canceled a month ago and they continue to charge.

2 consecutive easters I have received easter greetings from a person I never knew but on researching more via ancestry I am of the belief this named person who was real died many years ago, therefore fraudulently used in my opinion get me to return a card by payment. not a cat in hells chance !!!