jaja is a good card to have. Recognized everywhere and very speedy payments at usage. The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purch... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept in... See more
Company replied
Straight forward setting up on the account, my experience as a more mature person, not Tech 100% savvy, everything was so easy no hassle no need to phone anyone, everything explained so easily. The se... See more
Company replied
I found this company very helpfull and straight forward with my credit card.payments by direct debit help me keep my account updated and I dont miss a payment if I forget very helpfull to myself I wou... See more
Company details
- #15 of 29 best companies in Money & Insurance
About Jaja
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
Contact info
PO Box 10782, LE18 9HS, Wigston, United Kingdom
- www.jaja.co.uk
4.5
Excellent
16k reviews
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Only 4* as the guidance during signinv…
Only 4* as the guidance during signinv ip was incomplete. I intended to take advantage of the transfer to pay off another credit card.
The whole process to sign up etc was well ofganised and was 5* service….
Unfortunately the transfer could not be set up as thd card issuer was not on supported list anx this was not shown during the signing up process.
Afterall now i am “stuck” with a good card👍👍👍
22 June 2026
Reply from Jaja
Hi Christoph,
Thank you for taking the time to leave such detailed feedback. 😊 We're really pleased to hear that you found the sign-up process well organised and that the overall service deserved 5 stars.
We're sorry to hear your balance transfer couldn't be completed because your card provider isn't currently supported. We understand how disappointing that must have been, and we appreciate you sharing your experience as feedback.
We're glad to hear you're enjoying your JAJA card, and we hope it continues to serve you well. Thank you for choosing JAJA! 🚀
Thank you,
Natalie D.
Straight fwd 2get in2 apps &…
Straight fwd 2get in2 apps & explanation is not difficult even 4me
20 June 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you found accessing the app straightforward and the explanations easy to understand 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your excellent feedback! We're so pleased to hear you've had such a positive experience with our service 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
could be much better
A good product but watch out for their handling of your financial data.
They did multiple data entries in my name on one day which has caused a negative impact on my credit file.
I logged a formal complaint with Date Submitted: 24/4/26 which they state they never had, I then did it again 27/5/26 & they have still provided no response at all.
8 July 2026
Unprompted review
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Easy to apply.
7 July 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you found the application process easy and straightforward 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
No one is connected in chat board
No one is connected in chat board. It's connected AI and they don't resolve my issue
22 June 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Easy to follow website no hard sell or…
Easy to follow website no hard sell or hidden fees
29 November 2025
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you found our website easy to follow and that you appreciated the straightforward experience with no pressure or hidden fees 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Amazing experience
The process to apply for my balance transfer card was so quick and easy. Amazing communication since opening my account and I've recommended Jaja to all my friends and family.
16 June 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you're enjoying your JAJA Credit Card and that you've had a great experience so far. It's fantastic to know you’re finding the app easy to use and manage your account through 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Great card
Great card, and good experience so far. Easy to do anything on the Application.
7 July 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you're enjoying your JAJA Credit Card and that you've had a great experience so far. It's fantastic to know you’re finding the app easy to use and manage your account through 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you're happy with your JAJA Credit Card and that you're enjoying your experience with us 💳✨
We really appreciate you taking the time to share your feedback with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you're enjoying the app and finding it easy to use and make payments through 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
A new and exciting card
A new and exciting card . JAJA is a excellent name I just had to join you thank you for the Opportunity..You've been great .Cheers 👍
23 June 2026
Reply from Jaja
Hi there 😊
Thank you for your fantastic feedback! We're so pleased to hear you're excited to be part of JAJA and that you've had such a positive experience with us 💳✨
We really appreciate your kind words and are delighted to have you with us. Thank you for taking the time to share your experience 🚀😊
Thank you,
Shannon
Most cards can't be balance…
Most cards can't be balance transferable as not supported.( Pointless card from this)
23 June 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Reply from Jaja
Hi there 😊
Thank you for your fantastic feedback! We're so pleased to hear you found the experience easy and smooth, and that you would highly recommend JAJA 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Great card easy to apply for easy to to…
Great card easy to apply for easy to use the app as well great card all round I rate it 5*
16 June 2026
Reply from Jaja
Hi David,
Thank you so much for your fantastic 5-star review! 😊 We're thrilled to hear that you found the card easy to apply for and that you're enjoying using the app. It's wonderful to know that you're having such a positive experience all around! 🚀
Thank you,
Shannon
Reply from Jaja
Hi Andrew!
We are so happy to hear that you had a positive experience with our service! We always strive to provide efficient and excellent service to all our customers.😊
Thank you,
Shannon
Easy application process
Easy application process, card took longer than expected to arrive.
Sensible starting credit limit and app easy to use
21 June 2026
Reply from Jaja
Hi Lawson!
Thank you so much for your fantastic feedback! 😊
We're delighted to hear that you found the application process easy and that you're happy with your credit limit and our app. We understand that waiting for your card to arrive can be frustrating, and we appreciate your patience. We're always working to improve our delivery times. 💳📱✨
Thank you,
Shannon
Easy application process
Easy application process, card arrived quickly, app user friendly and responsive to queries
20 June 2026
Reply from Jaja
Hi Marie,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you found the application process easy, your card arrived quickly, and that you're enjoying the user-friendly app. We're delighted to know we're meeting your expectations! 🚀
Thank you,
Shannon
The whole experience has been good
The whole experience has been good
Easy application
Well laid out
Only thing I would like is on the app an easy way to see when payment is due.
20 June 2026
Reply from Jaja
Hi there!
Thank you for taking the time to leave your Trustpilot review! We're so pleased to hear you've had a positive experience overall, and that you found the application process easy and the app well laid out 📱💳✨
We really appreciate your feedback regarding making the payment due date easier to find within the app. We understand how helpful this would be when managing your account, and we’ll ensure your feedback is shared with the relevant team.
Thank you again for sharing your experience with us!
Kind regards,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you've found JAJA fast and convenient to use 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
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