jaja is a good card to have. Recognized everywhere and very speedy payments at usage. The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purch... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept in... See more
Company replied
Straight forward setting up on the account, my experience as a more mature person, not Tech 100% savvy, everything was so easy no hassle no need to phone anyone, everything explained so easily. The se... See more
Company replied
I found this company very helpfull and straight forward with my credit card.payments by direct debit help me keep my account updated and I dont miss a payment if I forget very helpfull to myself I wou... See more
Company details
- #15 of 29 best companies in Money & Insurance
About Jaja
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
Contact info
PO Box 10782, LE18 9HS, Wigston, United Kingdom
- www.jaja.co.uk
4.5
Excellent
16k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Jaja
Hi Michael,
We are so happy to hear that you had a great experience with us. We appreciate your positive feedback! 😊
Thank you,
Shannon
I would recommend JaJa Easy to apply,quick acceptance,all done…
Easy to apply,quick acceptance,all done on line
12 June 2026
Reply from Jaja
Hi Robert!
We're so pleased to hear you found the application process easy, with quick acceptance, and all conveniently done online! 😊 Making things simple and straightforward is exactly what we aim for. 🚀
Thank you,
Shannon
Easy & fast application
Easy & fast application. App is straightforward & easy to use. Applied in order to do a balance transfer yet once approved it then didnt accept transfers from one of the companies I wanted to transfer from, would of been helpful to have a list provided prior to making the application, hence the 4 star rating not 5, apart from that, all good
12 June 2026
Reply from Jaja
Hi there!
Thank you for taking the time to leave your Trustpilot review! We're so pleased to hear you found the application process easy and fast, and that you're enjoying using the app 📱💳✨
We really appreciate your feedback regarding the balance transfer process. We understand how disappointing it must have been to find out after applying that your transfer couldn't be completed with your previous provider. We appreciate that having this information earlier would have been helpful, and we’ll ensure your feedback is shared with the relevant team.
We're glad to hear that, aside from this, your experience has been positive, and we really appreciate you sharing your thoughts with us!
Kind regards,
Shannon
Didn’t confirm acceptance or denial…
Didn’t confirm acceptance or denial when it tells you to create account asks comfort credit card number which your not given so have no idea what’s happening
1 July 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Don’t ever use ASDA Credit card by jaja
One of their products “ASDA CREDIT CARD” don’t ever take that card, they are very unprofessional, they are misusing the ASDA brand name because the customer service and product, it’s been 4 months, my card got blocked, don’t know the reason, since that day I am trying to contact them but no one is on the other side to respond, they are charging extra monthly payments automatically now I have deactivated the DD just waiting for them to contact me, worst customer support service.
2 April 2026
Unprompted review
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
0% balance transfer deal
0% balance transfer deal, went through very quickly. JA JA keep me informed with my balance, very efficent
1 July 2026
Reply from Jaja
Hi Paul!
Thank you for your fantastic review! 😊
We're thrilled to hear that your 0% balance transfer went through quickly and that you find our updates on your balance efficient. We're always striving to keep our customers well-informed. 💳✨
Thanks for choosing JAJA, we appreciate your support! 🚀
Thank you,
Shannon
I had a fraud actively on my account…
I had a fraud actively on my account its been a nightmare to try and get sorted out its been weeks and im still getting nowhere
9 June 2026
Unprompted review
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Reply from Jaja
Hi Buccio!
We are absolutely delighted to hear that you find the credit card excellent and very helpful! Your positive feedback truly means a lot to us. Thank you for sharing your wonderful experience.
Thank you,
Shannon
Pleasantly surprised!
Edit* I would like to thank Agne for investigating my experience with the customer care team, they read this review and investigated and took action, I’m pleasantly surprised that a company has taken time to listen to a customer and do something about it
Changed from 3 star to 5 star
Thank you Agnes!!
This isn’t a bad credit card as long as you don’t have to call customer service
Having just got off the phone with the rather rude zain, it’s 3 stars instead of 5
It seemed like I was bothering him a little too much on a Wednesday morning, he decided he wanted to raise he voice a little and give me attitude when all I was doing was asking questions over a disputed payment
I’m asking for help Zain…sorry it was too much trouble for you
Terrible customer service
7 January 2026
Unprompted review
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Fast easy application process and a…
Fast easy application process and a simple to use app!
11 June 2026
Reply from Jaja
Hi there!
Thank you for taking the time to leave your Trustpilot review! We're so pleased to hear you found the application process fast and easy, and that you're enjoying using the app 📱💳✨
Making the experience simple and straightforward for our customers is really important to us, so it’s great to know this has been your experience.
Thank you again for sharing your feedback with us!
Kind regards,
Shannon
Great Service
Jaja made booking my vacation very easy with very easy and simplified with just the necessary checks and no unexpected hassle
11 June 2026
Reply from Jaja
Hi Tahira,
We're so happy to hear that booking your vacation was a breeze and that you experienced no unexpected issues. We aim to make the process as straightforward and hassle-free as possible!
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you've found our service reliable, with fast responses and helpful support 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Straightforward and Easy!
Easy and straightforward application process, with an equally easy to navigate app. Jaja has great offers and monthly goals to motivate users. I highly recommend this company and card.
30 June 2026
Reply from Jaja
Hi there 😊
Thank you for your fantastic feedback! We're so pleased to hear you found the application process easy and straightforward, and that you're enjoying using our app 💳✨
It's great to know you're also enjoying our offers and monthly goals, and that they’re helping to keep you motivated. We really appreciate your recommendation and kind words about JAJA 🚀😊
Thank you,
Shannon
AVOID
AVOID
I've had my card maybe a month and a half, I haven't got close to using up my balance - have had direct debits on and they were paid on time and suddenly, without warning - my card was blocked! It's been blocked for around 3 weeks now with them saying an investigation will take 2 weeks, and every time I try to live chat them - they just reply with the exact same copy + paste message saying they will get back in touch and never do!
It seems others are having the exact same issue too, so something weird is definitely going on, and I would avoid at all costs in the meantime.
30 June 2026
Unprompted review
Reply from Jaja
Hi Mike, thank you for taking the time to leave us a review, we are sorry to hear about this. We did try reaching out, but unfortunately, we were unsuccessful. If you wish to discuss this further, please don’t hesitate to reach out via live chat. We are available Monday to Friday, from 9 AM to 5 PM, and will be happy to assist you.
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you find JAJA a reliable company and that you've had a positive experience with us 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Great comunication when i had a small…
Great comunication when i had a small problem . Easy to join has well
30 June 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you had great communication when you needed support and that you've had a positive experience since joining us 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
I was told that I could set up the app…
I was told that I could set up the app whilst waiting for the card. This you cannot do as it ask ma for details of the card
29 June 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your email to discuss this further. We're here to support you and help resolve the issue.
Reply from Jaja
Hi there 😊
Thank you for your amazing feedback! We're so pleased to hear you consider JAJA Credit Card the best credit card and that you're enjoying your experience with us 💳✨
We really appreciate you taking the time to share your kind words with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your feedback! We're so pleased to hear you've had a positive experience and that everything has been going well with your JAJA Credit Card 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
THIS IS NOT TRUE.
THIS IS NOT TRUE.
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
I PAID THE WHOLE BALANCE AND TRIED TO USE THE CARD, AND THEY BLOCKED MY CARD FOR TWO WEEKS. I PAID MY BALANCE AGAIN TODAY, AND THEY BLOCKED MY CARD AGAIN. YOU CAN ONLY MAKE ONE PAYMENT IN A WEEK. THEY SAY 24 HOURS, BUT IT IS NOT TRUE. THEY DISCOURAGE YOUR PAYMENT SO THEY CAN MAKE MORE MONEY ON INTEREST.
IT IS ALMOST IMPOSSIBLE TO CONTACT THEM.
I TRIED TO CONTACT THEM SINCE 2:00 PM, AND NOW IT IS 6:18 PM AND NO SUCCESS.
Can't access your account?
You can also reach us on 0345 607 6500, Monday to Friday, 9am – 5pm (excluding bank holidays). Use +44 117 456 9834 if you’re calling from abroad.
I HAVE NOT GOT ANY RESPONSE FROM YOU.
THEY DO NOT WANT YOU TO PAY THE FULL BALANCE. IF YOU PAY THE FULL BALANCE, THEN THEY BLOCK YOUR ACCOUNT FOR TWO WEEKS, SO YOU CANNOT SPEND MONEY. IT HAS HAPPENED TO ME THREE TIMES. THEY ASK YOU FOR YOUR ID. I HAVE GIVEN THEM MY ID THREE TIMES. ONCE YOU MAKE A PAYMENT, THEN THEY DO NOT ALLOW YOU TO MAKE ANOTHER PAYMENT FOR THREE BUSINESS DAYS.
IT HAS BEEN MORE THAN TWO WEEKS, AND STILL NO REPLY, AND THEY HAVE NOT REMOVED THE RESTRICTION. I TRIED TO CONTACT THEM, BUT AGAIN, THE SAME MESSAGE. SPECIAL AGENTS ARE LOOKING INTO MY CASE. WHAT A DIFFICULT MATTER. THEY ARE JUST A WASTE OF TIME.
THEY REQUESTED MY ID, AND I SENT IT TO THEM. I CALLED YESTERDAY, AND AFTER A LONG WAIT, I SPOKE TO A LADY ABOUT THE PROBLEM WITH MY ACCOUNT, AND SHE SAID THAT THEY ARE WAITING FOR MY ID. I SENT IT AGAIN, BUT STILL NO REPLY. USELESS AND WORTHLESS COMPANY. THIS ACCOUNT IS ABOUT ONE YEAR OLD. THEY ARE STILL TRYING TO VERIFY MY ID. WHAT ABOUT THE ID I SENT WHEN I OPENED THE ACCOUNT?
I CALLED AGAIN TODAY AND AGAIN. AFTER A NEARLY ONE-HOUR WAIT, I SPOKE TO A MAN THIS TIME AND ASKED IF THEY RECEIVED THE ID THAT I SENT BY E-MAIL. HE SAID THAT I HAVE TO SEND IT BY THE LINK THAT HE WAS GOING TO SEND BY E-MAIL. I AM FED UP WITH THIS CRAP, AND I AM CLOSING MY ACCOUNT. IT IS JUST A WASTE OF TIME.
29 June 2026
Unprompted review
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
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