We ordered 6 men’s shalwar kameez but none of them had string in shalwar to wear. We contacted team, they were very helpful and sent me. Hence great customer experience. I'll buy again from Janan.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good i visited leicester branch and bought one collar shirt Kurta trouser men for son Good sizing Not tight suffocating as most other shops. Toggle adjustable waist on trouser great idea.... See more
Company replied
The store is very clean, well organised. Everything was displayed neatly. The staff are excellent, especially a lovely lady named Sumbal. She was incredibly friendly, supportive, and patient whi... See more
Company replied
Ordered online and very happy with my purchases ,everything arrived neatly packed, no items were missing, Unlikely experience I have had from other companies which was my worry .Rest assured Janan co... See more
Company replied
Company details
- #371 of 590 best companies in Clothing Shop
Written by the company
Since starting in 2011, Janan has achieved incredible success by selling only the biggest and best Indian and Pakistani fashion brands, including Junaid Jamshed, Gul Ahmed, Sana Safinaz, Maria .B and more.
Contact info
14 Shearbridge Road, BD7 1NX, Bradford, United Kingdom
- 01274 505050
- sales@janan.co.uk
- www.janan.co.uk
4.3
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Very good service received from Janan
I ordered from Janan a few times and found their service to be very good. I recently ordered a few items and some of these items were not good fit and their customer service team arranged free return and also offered extra discount for one of the items I decided to keep. I will definitely buy from them again.
31 December 2025
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Great service
31 December 2025
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Great deal on mens cologne
Great deal on mens cologne. Range of good quality bottles boxed presentable, I love the two oude based smells longer lasting.
29 December 2025
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Good
All items looked good, neat and packed nicely, good quality of fabrics, colours darker than online, probably due to lighting. Still happy with my purchase. Thank you.
27 December 2025
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Disappointed
I bought an outfit , lehnga and choli. When it arrived the lehnga in itself waa 5 feet long. The lower half of the net lehnga didnt have the lining.
There was no way to wear the outfit hence I had to return loosing the delivery costs and the postage I spent returning when it was a faulty outfit.
28 December 2025
Reply from Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service, and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused you and appreciate your patience in this matter.
We have refunded for the item, and have now also refunded you for the shipping fee paid by you. Please allow 5-7 working days for it to appear back into your card.
We sincerely apologise for the inconvenience caused once again.
Kind regards,
Janan Customer Service
Very nice dress really beautifull i…
Very nice dress really beautifull i like so much my dress
27 December 2025
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
I ordered the same dress 3 times and I…
I ordered the same dress 3 times and I got the wrong one on all 3 times. It also took over one week to get delivered. I like the clothes and the materials of it but the service isn't good.
27 December 2025
Reply from Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service, and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050, and we will try our best to resolve the issue.
Kind regards,
Janan
Great experience as always.😊
25 December 2025
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Very bed experience staff not willing…
Very bed experience staff not willing to allow me to exchange my item. I wanted to change an item for same brand item but not allowed as codes did not match. Staff not willing to allow me to maintain my modesty and get something loose fitting. It’s an out right discrimination against my cultural preferences. I was made to feel cheap and uncomfortable. I will never shop at the store again and would ask others to consider not shopping there.
1 January 2026
Unprompted review
Reply from Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service, and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050, and we will try our best to resolve the issue.
Kind regards,
Janan
Poor service would not allow me to…
Poor service would not allow me to exchange my item for another from the same manufacturer but slightly more expensive. Was willing to pay extra cost. Staff not helpful at all. No concept of modesty. Staff not willing to listen to customers. Very bad experience, will not be shopping there ever again. Discrimination against customers.
1 January 2026
Unprompted review
Reply from Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter.
As discussed earlier, the store rejected your exchange request due to the items being worn and according to our store policy, worn items cannot be taken back for an exchange.
We understand that this may have caused a sense of dissatisfaction however we truly respect all our customers and their values and stand against any kind of discrimination.
Please email customerservice@janan.co.uk or on 01274 505050 if you require any further assistance.
Kind regards,
Janan Customer Service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
I had one suit was perfect size was…
I had one suit was perfect size was nice price was ok every body likes
Them I had another suit order size was not good to big
I paid postage baying returned
Wasn’t happy make me nerves to pay more on postage also I didn’t get my payment back .
9 December 2025
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Colour of product and image on website…
Colour of product and image on website not comparable. Picture looks champagne and real life is grey.
8 December 2025
Reply from Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service, and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050, and we will try our best to resolve the issue.
Kind regards,
Janan
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