Pleasantly surprised with tastiness of most of the meals I have had, and really great that there is no calorie counting. Pasta and chicken dishes a bit over cooked, but edible, glad I can choose for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t think there’s any support or advise, I had bad stomach ache in the first week so emailed you, and the reply I got was just not satisfactory it felt more like a fob off. I’m just at the end of... See more
Company replied
The box arrived late but I have now been on the plan for a week. I didn't realise the sweet biscuits were only one in the packet that was disappointing, not worth having . Love the soups though, but d... See more
Company replied
The food is very tasty but a number of the meals I've tried so far have very little texture/bite and consist mainly of sauce. The pasta dishes are the biggest disappointment as the pasta is really mu... See more
Company replied
Company details
- #33 of 37 best companies in Wellness Programme
- #34 of 36 best companies in Meal Delivery
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One meal had one
One meal had one, yes one piece of Chicken only.
Delivery like most of my 5 deliveries was delayed.
3 May 2026
Reply from Jane Plan
Hi Mike,
We’re very sorry to hear about your experience. When our meals are prepared in the kitchens, the sauces are made separately and the meat is subsequently added in by hand. Once packed, the finished meal is measured by weight, so occasionally some meals may contain less meat than others. This may be what happened here, and we sincerely apologise for this. We’re always happy to arrange a replacement, simply contact our member support team at hello@janeplan.com.
In regards to the delivery delays, once orders are with DHL this is slightly out of our control, however our team are always available to assist with any delivery issues and provide support where possible.
Best wishes, Jane Plan
Order Delivery service Good food choice
3 May 2026
Reply from Jane Plan
Hi Joan,
Thank you for your feedback. We’re really pleased to hear you’re happy with the delivery service and enjoying the food choices :)
Best wishes, Jane Plan
Mould on dinner meal
1 May 2026
Reply from Jane Plan
Hi Anon,
We’re really sorry to hear that your meal arrived in this condition. This is not the standard we expect, and we appreciate how disappointing this must have been.
All of our meals are carefully prepared and leave us in perfect condition. In rare cases, damage can occur in transit which can compromise the packaging and allow air in, leading to spoilage. As we do not use added preservatives, this process can happen more quickly than in some other products.
We will of course arrange a replacement for you, and we also always investigate incidents like this to help prevent them happening again. If you haven’t already, please contact our member support team at hello@janeplan.com so we can sort this out for you as quickly as possible.
Best wishes, Jane Plan
Herby and spicy
Although I have been enjoying the meals, they are overloaded with herbs and spices and mostly taste the same!
The meat in them is real meat, however, and enough of it in the portions
3 May 2026
Reply from Jane Plan
Hi Lynda,
Thank you for your feedback. We’re glad to hear you have been enjoying the meals overall and that you’re happy with the quality and portion of meat.
We’re sorry to hear that you’ve found the seasoning quite strong and the flavours similar across some dishes. Taste is very individual, and we appreciate your comments, which we’ll feed back to our team.
We offer a variety of over 80 meals and the flexibility to change your menu between deliveries, so members can select options that best suit their taste preferences.
Best wishes, Jane Plan
I couldn’t eat the meals unfortunately…
I couldn’t eat the meals unfortunately this plan was not for me
3 May 2026
Reply from Jane Plan
Hi Suzanne,
We’re sorry to hear that the meals were not the right fit for you. We understand that food preferences can vary, which is why we offer a variety of over 80 meals, the flexibility to change your menu between deliveries, and our Swap Up service, allowing members to exchange meals from a previous delivery for new choices.
If you would like any help finding meals better suited to your tastes, our member support team would be happy to help at hello@janeplan.com.
Best wishes, Jane Plan
Nice to have the food there
Nice to have the food there. Would like to know how nutriciius the foid is
2 May 2026
Reply from Jane Plan
Hi Eileen,
Thank you for your feedback. We’re pleased to hear that you found it helpful having the meals readily available.
All nutritional information for our meals is available on our website and on the packaging, including calorie and nutritional breakdowns and ingredients, to help members make informed choices throughout their plan :)
Best wishes, Jane Plan
Reply from Jane Plan
Hi Lisa,
We’re sorry to hear that you did not enjoy the meals. We understand that food preferences are very personal, which is why we offer a variety of over 80 meals, the flexibility to change your menu between deliveries, and our Swap Up service, allowing members to swap meals from a previous delivery for new choices.
If you would like any assistance with your menu, please don't hesitate to contact us at hello@janeplan.com and our team will be happy to help.
Best wishes,
Jane Plan
meals are awful and I have stomach…
meals are awful and I have stomach upset which stops me continuing with them. Misleading advertising they say complete meals but you have to add vegetables, fruit, milk and yogurt. Even the so called delicious lasagne is terrible, a sloppy gunge. Tried cancelling but they want to fine me £33O or so. Told them medically unable to continue but they refuse to listen.
7 May 2026
Unprompted review
Reply from Jane Plan
Hi Amanda,
We’re sorry to hear that you have been unhappy with the meals and that you experienced stomach upset whilst on the plan. There is no common ingredient across the Jane Plan meals that would typically cause an upset stomach, although individual meals do of course contain different ingredients. All allergens and ingredients are clearly displayed both on our website and on the meal packaging to help members make informed choices.
Our meals are designed to form part of a balanced calorie-controlled plan, and we do recommend adding fruit, vegetables and dairy alongside the meals to help keep members feeling full and energised throughout the day. We do try to make this clear throughout the plan and appreciate your feedback.
We offer a choice of over 80 meals and the flexibility to change your menu between deliveries, so we’re sorry that the options selected were not the right fit for you.
We would also like to clarify that we do have a cancel any time policy with no cancellation fees. However, our longer plans are offered at a discounted rate, so if cancelled early, we simply ask members to pay the difference between the discounted plan taken and the shorter duration completed, as outlined in our terms and conditions.
We’re sorry that Jane Plan was not the right fit for you and appreciate you taking the time to share your feedback.
Best wishes, Jane Plan
Food awful
Food awful. Thought I could cancel any time without penalty but was charged 150 for cancelling as I had unknowingly signed up for 8 months. Would not have bought food had I know.
1 May 2026
Reply from Jane Plan
Hi Lorraine,
We’re sorry to hear that you were disappointed with the meals and your experience with the plan. We offer a variety of over 80 meals and members are able to change their menu between deliveries, so we regret that you did not find options that suited your tastes.
We would also like to clarify that we do have a cancel any time policy with no cancellation fees. However, our longer duration plans are offered at a discounted rate compared to shorter plans, so if a member chooses to cancel early, we simply ask for the difference in price between the discounted plan selected and the shorter duration completed. This is explained within our terms and conditions at sign-up.
We appreciate your feedback and are sorry that Jane Plan was not the right fit for you.
Best wishes, Jane Plan
Not suitable for the elderly
So sick of the difficult to open packets that explode in the microwave. Hardly any protein, lots of sugar, salt and sauce. You end up adding meat and veg so what's the point? Very expensive, even on the really long contracts. Only good point, you do lose weight, but it's really just an exercise in portion control. Deliveries very unreliable and in boxes too heavy to carry indoors. Can't wait for my contract to end.
31 January 2026
Reply from Jane Plan
Hi Annabel,
Congratulations on your weight loss, and thank you for taking the time to share your feedback.
Our meals are sealed tightly to keep them safe during transit, although we do appreciate your comments regarding the packaging and this will be shared with our team.
All of our meals are created by registered nutritionists to be healthy, balanced and portion-controlled, with the aim of supporting a healthy weight loss of 1–2lbs per week. On a fat-loss plan, the goal is to achieve the right balance: enough protein to support strength, recovery and muscle retention, while still keeping calories low enough to maintain a calorie deficit. The meals are designed with this balance in mind, providing suitable protein levels for fat loss rather than the higher amounts typically associated with maintenance or muscle-gain plans.
If you would like personalised nutritional support or guidance, please email hello@janeplan.com and our team can arrange a call with one of our registered nutritionists.
We’re also sorry to hear about the delivery issues you’ve experienced and this will be shared with our team.
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Andrea,
We’re so pleased to hear you’re enjoying the meals :)
Best wishes,
Jane Plan
To much chilli
Hi, all ok for breakfast, lunch & dinner, to many of them have chilli in them so really I should not be eating them but have added plain yogurt to calm it down, same as the ones with curry flavour. I’m on medication for acid reflux. Loving the soups.
29 April 2026
Reply from Jane Plan
Hi A,
Thank you for your feedback. We’re so pleased to hear you’re loving the soups and that breakfast, lunch and dinner are going well overall :)
We’re sorry to hear some of the meals have been a little too spicy for you. As we have a variety of over 80 meals available, you can change your menu between deliveries to select some milder options that may suit you better. We also offer our Swap Up service, which allows you to send meals back from your previous delivery to swap for new ones.
If you would like any help choosing meals that may be more suitable for you, please feel free to contact our member support team at hello@janeplan.com.
Best wishes,
Jane Plan
The food is nice but there isn’t any…
The food is nice but there isn’t any support or guidance. No way of recording weight loss etc.
28 April 2026
Reply from Jane Plan
Hi Mandy,
Thank you for your feedback. We’re pleased to hear you’re enjoying the food, although we’re sorry to hear you feel there isn’t enough support available.
There is a weight loss tracker available within your Jane Plan account where you can record your progress. We also have a Members Hub with lots of helpful articles, videos and recipes designed to support you throughout your journey.
In addition, we have a team of registered nutritionists available to provide personalised advice. If you would like to book a nutrition call, please email hello@janeplan.com and the team will be happy to arrange this for you.
Best wishes,
Jane Plan
professional staff
the staff at Jane Plan have been nothing but professional and helpful
20 May 2026
Unprompted review
Reply from Jane Plan
Hi Scherie,
We are delighted to hear that you have found the Jane Plan team professional and helpful throughout your experience with us, and we'll be sure to pass on your kind words :)
Best wishes,
Jane Plan
always very helpful and understanding…
always very helpful and understanding when things go temporarily wrong, pleasant when speaking to and ,of course, sell a great product,
20 May 2026
Unprompted review
Reply from Jane Plan
Hi Sylvia,
We are so pleased to hear that you have found our team helpful and understanding, and that you're enjoying the meals! We really appreciate your kind comments and support :)
Best wishes,
Jane Plan
I have made a big mistake
I have made a big mistake, I should have only signed up for 1 month instead of 6
I was swayed by adverts instead of just trying it myself. I’m going to ring customer service to hopefully resolve my problem.
26 April 2026
Reply from Jane Plan
Hi Veronica,
We have a cancel any time policy and our member support team will be happy to talk through the options available to you. Please do get in touch with us at hello@janeplan.com or by phone, and we will do our very best to help.
Best wishes,
Jane Plan
Great customer service when I had to…
Great customer service when I had to contact them
Delivery was good and on time
Really enjoying easy to prepare meals and its easy to stick ti the plan. 😊😊
29 April 2026
Reply from Jane Plan
Hi Joanna,
Thank you for your lovely feedback! We are so pleased to hear that you found our customer service helpful, and that you are enjoying the meals and finding the plan easy to stick to :)
Best wishes,
Jane Plan
I have been very impressed with Jane…
I have been very impressed with Jane Plan. The boxes always arrived on the date given and I have always enjoyed the contents. I asked ,when first ordering, not to include spicy food and this was taken into consideration.I would also like to say how impressed I have been by the prompt and very kind response I have received today from Maria to my original e mail. It is not often one finds such consideration. Well done Jane Plan.
20 May 2026
Unprompted review
Reply from Jane Plan
Hi Mary,
Thank you so much for your lovely feedback. We are delighted to hear that you have enjoyed your meals and that your deliveries have always arrived as expected. It is also great to know that your preferences were taken into consideration.
We really appreciate your kind words about Maria and the support you received. We will be sure to pass your comments on to her :)
Best wishes,
Jane Plan
I had to ring up to get help a couple…
I had to ring up to get help a couple of times and the girls on the phone were so very helpful no bother at all it won’t worry me if I have to ring again and the food is tasty !!
28 April 2026
Reply from Jane Plan
Hi Mr Wager,
Thank you for your lovely feedback! We’re really pleased to hear that our team were able to help you and that you found them so supportive. We'll be sure to pass on your kind words to the team :)
Best wishes,
Jane Plan
I really needed to lose weight and Jane…
I really needed to lose weight and Jane Plan has helped me, i was 13stone and now i am 12stone 6lbs so thank you Jane Plan the meals are lovely and i have not been hungry
21 April 2026
Reply from Jane Plan
Hi Ball,
Thank you so much for your lovely feedback, and congratulations on your weight loss!
We’re delighted to hear that you’ve enjoyed the meals and that the plan has helped you feel satisfied while supporting your progress towards your goals :)
Thank you so much for taking the time to share this!
Best wishes,
Jane Plan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.