Pleasantly surprised with tastiness of most of the meals I have had, and really great that there is no calorie counting. Pasta and chicken dishes a bit over cooked, but edible, glad I can choose for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t think there’s any support or advise, I had bad stomach ache in the first week so emailed you, and the reply I got was just not satisfactory it felt more like a fob off. I’m just at the end of... See more
Company replied
The box arrived late but I have now been on the plan for a week. I didn't realise the sweet biscuits were only one in the packet that was disappointing, not worth having . Love the soups though, but d... See more
Company replied
The food is very tasty but a number of the meals I've tried so far have very little texture/bite and consist mainly of sauce. The pasta dishes are the biggest disappointment as the pasta is really mu... See more
Company replied
Company details
- #33 of 37 best companies in Wellness Programme
- #34 of 36 best companies in Meal Delivery
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very disappointing customer service
Very disappointed with the customer service from Jane Plan. I emailed multiple times over a three-week period requesting cancellation of my subscription and clarification of the conversion fee from the 8-month plan to the 2-month plan, but received no response at all.
I also tried calling, reached voicemail only, and left messages which were never returned.
I’ve now had to cancel my continuous card payment with my bank simply because I’ve been unable to get any communication from the company. A real lack of customer support and very frustrating to deal with.
I await details from the company with the conversion amount and payment details.
19 May 2026
Unprompted review
Reply from Jane Plan
Hi Frances,
We’re really sorry to hear this and want to support you further.
Unfortunately, we’re not able to locate an order linked to this review. Please could you contact our member support team at hello@janeplan.com so we can look into this for you as quickly as possible and help resolve the matter.
We’re sorry for the frustration this has caused and would appreciate the opportunity to get this sorted for you.
Best wishes,
Jane Plan
Diners were far to low in proten and to…
Diners were far to low in proten and to many with rice. I am or was 180.0gl.,soineeded a little more tohelp to stop me from pickin.
,
28 April 2026
Reply from Jane Plan
Hi John,
Thank you for your feedback. All of our meals are created by registered nutritionists to be healthy, balanced and designed to support a healthy weight loss of 1–2lbs per week. We also recommend adding fruit, vegetables and dairy alongside meals.
We also offer a wide variety of meals, and menus can be changed between deliveries to better suit personal tastes and preferences.
If you would like personalised nutritional advice or support, please email hello@janeplan.com to arrange a call with one of our registered nutritionists.
Best wishes,
Jane Plan
Lovely helpful and friendly staff
The staff at Jane Plan are especially friendly and helpful, and I must mention Fatima who helped me with a little problem I had. The meals are lovely with lots of choices for breakfasts, lunches and dinners. Something for everyone. Delivery is well organised and can be changed to suit yourself. I would 100% recommend Jane Plan.
19 May 2026
Unprompted review
Reply from Jane Plan
Hi Mrs Bailey,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve been enjoying the meals and the variety of choices available across the plan.
It’s especially lovely to hear your kind comments about our team, and we will be sure to pass your feedback on to Fatima, who will be thrilled to know she was able to help.
We’re also pleased that you’ve found the delivery service flexible and well organised. Thank you for your recommendation and for taking the time to share your experience.
Best wishes,
Jane Plan
You said you couldn't forfill my order…
You said you couldn't forfill my order and replaced with others the mushroom risotto is a no,no,mushroom pasta no,original oatcakes like eating cardboard no,
27 April 2026
Reply from Jane Plan
Hi Stephen,
On rare occasions, a meal may become unavailable due to stock levels, and in these cases we replace it with an alternative of similar nutritional value so that orders can still be fulfilled and delivered on time.
We do understand that replacement meals may not always suit everyone’s preferences, so if an alternative is unsuitable, customers can contact our member support team at hello@janeplan.com and we will be happy to arrange replacements where possible.
Thank you for taking the time to share your feedback.
Best wishes,
Jane Plan
Beware of this company
Beware of this company. I had canceled my 2nd order with them as the food I received was very poor. Soft Mushy pasta meals, 1 lump sticky rice with no taste in the meals. Watery sauces, not a lot of meat in the dishes if any and just substandard eals altogether. The took another £366.94 out of my bank again today. When I contacted them I didn't get any satisfaction and they said I was in a subscription and had to pay even though I didn't want any more meals from them. They said I had to buy my way out of the subscription. Do not let them get their claws into you. Despicable company.
19 May 2026
Unprompted review
Reply from Jane Plan
Hi Les,
We would like to clarify that Jane Plan does not charge cancellation fees and customers are free to cancel at any time. However, our longer duration plans are offered at a discounted price compared to shorter plans, so if a plan is cancelled early, customers are asked to cover the difference between the discounted plan price and the shorter duration completed. This is outlined within our terms and conditions during sign-up.
We can also confirm that your plan has now been fully cancelled.
We are sorry that the meals did not meet your expectations and appreciate you taking the time to share your feedback.
Best wishes,
Jane Plan
Do not like curries or chilli foods and…
Do not like curries or chilli foods and find that their is quite a lot of the meals have these items in them
27 April 2026
Reply from Jane Plan
Hi Margaret,
Thank you for your feedback. We understand that everyone has different tastes and preferences when it comes to meals.
We do offer a variety of over 80 meals, including many non-spicy options, and members can change their menu between deliveries to select meals that best suit their preferences. We also have our Swap Up service available, which allows meals from a previous delivery to be exchanged for new choices.
If you would like any help selecting meals more suited to your tastes, our member support team would be happy to help at hello@janeplan.com.
Best wishes,
Jane Plan
Not economically or environmentally friendly.Order processed too quickly without…
Order processed too quickly without giving me time to choose my menu. Got a lot of Indian/Chinese dinners which I don't like.
Cost too much for what is provided....around £359 for a month!?
Too much packaging, not environmentally friendly.
Loses weight, maybe, but could use other plans more economically, financially and environmentally.
19 May 2026
Reply from Jane Plan
Hi Michel,
It sounds like you may have received our Nutritionist Pick menu, however we do also offer the option to fully customise your meals by selecting “Create My Own” before your order is processed. We have over 80 meals available, so members can tailor their menus to suit their personal tastes and preferences.
We understand that budget is an important factor, which is why we offer a variety of plans at different price points to suit different goals and budgets.
We also appreciate your comments regarding packaging and sustainability. We are continually looking at ways to improve this, and currently 92% of our card and plastic packaging is fully recyclable.
Thank you again for your feedback and we wish you all the best on your health journey.
Best wishes,
Jane Plan
Unfortunately I have been in the plan…
Unfortunately I have been in the plan for a few weeks but this diet keeps giving me hypos with my diabetes. The other thing is I cannot open the meals. The tops are very strong.
27 April 2026
Reply from Jane Plan
Hi Melissa,
We’re sorry to hear that you’ve been experiencing difficulties whilst on the plan.
We do offer a diabetic-friendly menu, and we also have a team of registered nutritionists available to provide personalised support and guidance. If you would like to arrange a nutrition call, please email our Member Support team at hello@janeplan.com and they will be happy to book this for you.
We also appreciate your feedback regarding the meal lids. They are sealed tightly to help keep the meals safe and secure during transit, although we understand this can sometimes make them difficult to open.
Best wishes, Jane Plan
VERY POOR COMMUNICATION
I have been trying to contact customer service all day and no one will answer my emails or pick up the phone, we sign up for a plan and they say you cannot cancel it until the plan is complete, well guess what if you continue to ignore all contact I will just cancel my bank card and get a new one so you won’t get anything from me. We sent meals back we did not want from the set plan and they have not acknowledged receipt nor have they sent replacements so it means going out to buy more food and more food and more food experience. Do not make the mistake of signing up, all the adverts make it look great but don’t be fooled. Plus I agree with many comments the meals are not great.
Update 19th May 2025
So I have received a reply from Jane Plan and they have finally answered my emails this morning, I think that is mainly due to me stopping my payment for next month.
After speaking to someone this morning it appears that they are like robots and will not go outside of their scripted replies.
I aske3d if they had received my returns which were sent last week with my order number on top of the box, they said they can't fond it, so I replied with surely with my order number on the box it would have come in and the returns credited to my account, a dumb silence. I requested to speak with a supervisor or manager and I was told they were off sick and would call me back if I requested it by email.
The more I deal with this company the more of a joke it is becoming.
18 May 2026
Unprompted review
Reply from Jane Plan
Hi Steve,
We’re very sorry to hear about your experience and apologise for the frustration caused by the delay in response.
At times, a higher volume of enquiries can result in longer queue times for both phone calls and emails. However, we always aim to respond to all emails within 24 working hours.
We can confirm that a member of our team is currently assisting you by email regarding your concerns, including your returned meals and replacements.
We’re also sorry to hear that some of the meals were not to your taste, as we appreciate that preferences can vary from person to person.
Best wishes, Jane Plan
Reply from Jane Plan
Hi Selby,
Thank you for your 5-star review! We’re delighted to hear that you found the website easy to use and appreciated the straightforward approach :)
Best wishes, Jane Plan
So far, so good
Jane Plan is working for me as I can easily adapt different days to my lifestyle at my own pace. I'm happy so far, so good.
23 April 2026
Reply from Jane Plan
Hi Susan,
Thank you for sharing your experience. We’re delighted to hear that the plan is working well for you and that you’re able to tailor it around your lifestyle at a pace that suits you. It’s wonderful to know you’re enjoying the journey so far :)
Best wishes, Jane Plan
Reply from Jane Plan
Hi H,
Thank you for your lovely feedback. We’re really pleased to hear you’re finding the delivery convenient and enjoying the meals :)
Best wishes,
Jane Plan
Excellent! Excellent! Excellent!
Excellent, excellent, excellent!! Says it all really 🤩!
I urge anyone thinking about trying it... don't hesitate, just do it, you won't be disappointed. Highly recommend. Thank you J.P 😊
26 April 2026
Reply from Jane Plan
Hi Jill,
Thank you so much for your amazing feedback! We’re delighted to hear how much you’re enjoying Jane Plan and really appreciate your recommendation :)
Best wishes,
Jane Plan
One week in.
The box arrived late but I have now been on the plan for a week. I didn't realise the sweet biscuits were only one in the packet that was disappointing, not worth having . Love the soups though, but disappointed with several meals.
26 April 2026
Reply from Jane Plan
Hi Hazel,
We’re sorry to hear your delivery arrived late and that some of the meals did not meet your expectations.
We’re pleased to hear you are enjoying the soups, although we appreciate your comments regarding the biscuits and other meals, which we will share with our team.
We completely understand that preferences vary, and you can change your menu between deliveries to choose meals that better suit your taste. Our member support team are also available if you would like any help selecting alternatives.
Thank you for taking the time to share your feedback.
Best wishes,
Jane Plan
Excellent prompt customer…
Received excellent prompt customer support from Fatima today who solved my query straightaway as I was unsure how to order my next meal box.
17 May 2026
Unprompted review
Reply from Jane Plan
Hi Nita,
Thank you for your lovely feedback. We’re pleased to hear that Fatima was able to help you promptly and resolve your query straight away regarding your next meal box.
We’ll be sure to pass your kind comments on to her and the team.
Best wishes,
Jane Plan
Pleasantly surprised with tastiness of…
Pleasantly surprised with tastiness of most of the meals I have had, and really great that there is no calorie counting. Pasta and chicken dishes a bit over cooked, but edible, glad I can choose for my second box
Disappointed with DPL as delivered a day late - from other peoples posts this is a frequent occurrence, and I really feel Jane plan should address this.
17 May 2026
Reply from Jane Plan
Hi Lynne,
We’re pleased to hear you have been enjoying most of the meals and appreciate the convenience of not having to calorie count.
We completely understand that everyone has different preferences, and you can always change your menu between deliveries. We hope you enjoy your second box even more :)
We’re sorry for the delivery delay. While courier delays with DHL are occasionally outside of our control, our member support team are always available to help, and we will ensure your feedback is shared with our team.
Best wishes,
Jane Plan
Quick response
Just starting my second month I had a meal I was disappointed in a meal and because I thought it was probably an error I decided to let Jane Plan know so they could looking into it. The same day Asha came back to me saying they were grateful I had contacted them and offering me a replacement meal in my next month’s box. These days it is good to get any response so thank you Asha. I have to say I am very pleased with the results I have - down one stone in five weeks.
7 May 2026
Unprompted review
Reply from Jane Plan
Hi Carol,
Congratulations on your fantastic weight loss!
We’re really pleased to hear that you contacted us about your concern and that Asha was able to respond quickly and arrange a replacement meal for your next box. It’s great to know you felt supported and looked after by the team :)
Thank you for taking the time to share your experience, and we’re delighted you’re seeing such positive results so far.
Best wishes,
Jane Plan
Expensive but worth it
I wasn't sure at first as the potions are small but ive found that they are exceptional quality and there is a huge selection. I was a little skeptical at first as it is expensive, but I have lost half a stone already and will be continuing
26 April 2026
Reply from Jane Plan
Hi Claire,
Congratulations on your weight loss so far!
We’re really pleased to hear that although you were initially unsure, you’ve found the meals to be excellent quality with a wide range of options :)
Best wishes,
Jane Plan
Salty food beyond edible plus Poor customer service - i really dont think they care.
Thought i would give this a go, as it appeared to tick the boxes for me......... It didn't. First box arrived i was excited to try it and the food i had chosen to fit my dietary needs was so salty to taste it was inedible in 95% of what i had ordered. Ive been going back and forth with a staff member (who's name ive had to remove as jane plan complained) who is very repetitive... Probably because they are scripted and so that is not her fault. Ive been told i can use the swap out for meals... How does that work when you obviously have to open them to know you can not stomach it because its too salty. Then i was offered a pause for 3months which i took the offer, as i do not want to be spending more money on something i can not eat. I have again recently contacted jane plan to ask if the meals are likely to change or if they have looked at the salt content, to be told no. I also had a message from their Facebook page saying if you contact the nutrition team they can basically work with you to get you a plan suitable for you. They dont.... They seem quite content that 20 of the meals i could eat are bases on 2 of what they offer (pasta bolognese and korma). I have now asked for some one higher up the company to contact me to discuss waving my subscription and any get out fee. My advice is DO NOT go with jane plan unless you like salty food. Over all experience so far it extremely poor and very disappointing.
Update - as you can see from the response from Jane Plan they complained to trust pilot for me mentioning the member of staff by name yet they have done exactly that in their response 😂🤣😂🤔 cant help but think they hoped i would not change my review and that my post would be removed. Completely contradictory. As for wishing me well lets see if they genuinely mean that, still waiting for someone senior to contact me regarding waving any further payments to stop paying for something that to me is so salty in taste its unedible. Interesting to see im not the onlh person with negativity towards the taste of the food!
17 May 2026
Unprompted review
Reply from Jane Plan
We are very sorry to hear that you have been disappointed with your experience, however we do feel it is important to clarify that our meals are specifically designed to be nutritionally balanced and are not high in salt. In fact, our plans are suitable for those following a low-salt diet, so your comments regarding excessive salt content are not reflective of the nutritional profile of the meals.
Taste is, of course, very personal, and we completely appreciate that not every flavour profile will suit every individual. That is precisely why we offer meal swapping and menu flexibility, allowing customers to tailor their plans around the meals they personally enjoy most.
We are also sorry that you felt frustrated during your conversations with our customer service team. Asha was genuinely trying to help by offering the available options, including meal swaps and the opportunity to pause your plan while you considered your next steps.
We absolutely do care about our customers and their feedback, and we are disappointed to read that this was not your impression. We do wish you all the very best moving forward.
Follow up
Fatima was so helpful and efficient in dealing with a worrying issue that I had.
16 May 2026
Unprompted review
Reply from Jane Plan
Hi there,
Thank you for your kind feedback. We’re so pleased to hear that Fatima was able to help you :)
We will be sure to pass your comments on to her and the team.
Best wishes,
Jane Plan
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