I found the pastry bags easily on the website, they were in-stock, and I ordered them. They shipped quickly, albeit a little more expensively than I had expected, and arrived quickly. The pastry bags... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Outstanding tried & true kitchen gear arrives fast! I love my new Kunz spoon and find myself reaching for it daily. It's fantastic for a variety of simple tasks especially if you love the right tool... See more
Company replied
After some shopping around, it was clear that JB Prince is the place to go for restaurant quality rubber cutting boards. Easy to order, shipped promptly and good followup communications.
Company replied
I’m very happy with the entire buying process. The spoons became very popular after a review in Wirecutter. Despite the challenge my set arrived within a week. I purchased two for myself with the othe... See more
Company replied
Company details
Written by the company
JB Prince is a provider of the world's finest chef tools, cutlery and equipment for professionals in the culinary industry. We have only quality products. Shop online or visit our store in New York!
Contact info
36 East 31st Street - 6th Fl., 10016, New York, United States
- (800)473-0577
- customerservice@jbprince.com
- www.jbprince.com
4.6
Excellent
4k reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef,
Thank you for taking the time to share your feedback — we genuinely appreciate it, even when it's tough to hear.
We completely understand that shipping costs can be frustrating, and we're sorry the experience felt like poor value. We want to be transparent: our shipping rates reflect the actual UPS carrier costs we're charged to ensure your order arrives safely and on time. We don't mark up shipping as a source of profit — it's simply the cost of getting your order to you reliably.
That said, your feedback matters to us and we're always looking for ways to make our pricing feel fairer for our customers.
Thank you again for giving us the opportunity to improve.
Excellent customer service
Excellent and timely customer service for replacement of a product damaged in shipping.
25 June 2025
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We apologize for any inconvenience the shipping damage caused!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Over priced shipping
Over priced shipping. Item is very lite weight , yet over $10 shipping.
27 April 2026
Reply from JB Prince Company
Hi Chef,
Thank you for taking the time to share your feedback — we genuinely appreciate it, even when it's tough to hear.
We completely understand that shipping costs can be frustrating, and we're sorry the experience felt like poor value. We want to be transparent: our shipping rates reflect the actual UPS carrier costs we're charged to ensure your order arrives safely and on time. We don't mark up shipping as a source of profit — it's simply the cost of getting your order to you reliably.
That said, your feedback matters to us and we're always looking for ways to make our pricing feel fairer for our customers.
Thank you again for giving us the opportunity to improve.
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Very easy to use
Very easy to use , wish they sold other spoons I see my chefs have , or if anything is coming in the future
18 May 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience! Was there a particular Kunz Spoon you were looking for?
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Found the exact product I was looking…
Found the exact product I was looking for, reasonable price. Ordering was very easy and product arrive quickly, well packaged with no issues. Would definitely order from JB Prince again.
12 May 2026
Reply from JB Prince Company
Hi Chef! Thank you so much for kind words and we are glad you enjoyed your experience! We really hope you enjoy the spoons, they are all the rage right now!
Im a chef at a Michellin hotel and this…
Im a chef at a Michellin hotel and this product is topnotch!
11 May 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience and enjoy your tweezers!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience and enjoy your tweezers!
Great product but not happy with…
Great product but not happy with delivery time, took too long!
27 April 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We do apologize on your delivery time as UPS delivery methods are out of our control. UPS appears to have shuffled the package around the San Francisco area several times for reasons unknown.
I am very happy with my shopping…
I am very happy with my shopping experience. I was able to reach someone (helpful) from the store in NY, on my first try. The spoons that I ordered arrived promptly. I’ll order again. Thanks JB Prince
27 April 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Product just as described.
Product just as described.
Careful and quick shipping.
Ordering was very easy.
3 May 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
I love my Kasai Kongo grill
I love my Kansai grill.
I always receive quality from JB Prince!!
4 May 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Amazing
Everything came super fast! I love the Kunz Spoons and Tweezers I got they are amazing quality! I will definitely be ordering more soon. 10/10 recommend!
1 May 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
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