JeffreyRoss  Reviews 

I had an online viewing booked for yesterday. No one ever showed up and I didn’t get any information about any changes whatsoever. After waiting for 10 minutes I rang the agency and was told to stay on the call while someone rings the person responsible for the viewing. So I waited for nearly half an hour and nothing happened. Then spent another half an hour trying to call the agency again, but no one was answering when the lines didn’t seem to be busy which made me think I was being ignored? Finally decided to call another department, someone picked up straightaway and I was told I was gonna have a video of the flat sent to me. Didn’t get anything for another few hours so tried ringing again, was told the same thing, yet no video.
I really don’t appreciate the way I’ve been treated so far, had to swop my shift in work to be able to attend the viewing and still wasted over an hour trying to talk to someone and not getting anything from you at all, no one even told my why the viewing didn’t take place. If there was any problem with the viewing why was I not called and told about it? The situation was extremely frustrating so I’m not bothered about the flat anymore even though I really like it! Start taking people seriously, please!

In all honesty if a could leave no stars, I would, as one’s to generous!!
Admittedly, this agency were dealing with an unusual situation.
I live abroad and was travelling back to the U.K. for only 10 days. All contacts/paperwork and property photos had to be done all on the same day, with an open viewing day planned for the following week before my flight back home.
This was all arranged months before after several phone calls and emails.
So the day came and didn’t start very well.
The estate agent was late and the photographer was early.
When the estate agent finally turned up, he had no idea of my circumstances, asking “Have you signed a contract?” to which I said “No, that’s what we’re supposed to be doing today”. What he said next was absolutely shocking!!
As the photographer was already there and no contract had yet been signed, he said “Well in that case, at the moment you’re costing us money” I was stunned.
This situation went from bad to worse.
The lady I had initially been dealing with was on holiday and the young man in her place hadn’t a clue what was going on.
Even though he was somewhat arrogant and very unsympathetic to my situation, I did feel a little sorry for him as he’d obviously been given no information as to what he was dealing with. He also got quite tearful.
After not too long, things just got too much for him and he said to me “we’re leaving”
I have never experienced such unprofessionalism in all my life!! I certainly wasn’t going to chase after them. They obviously don’t need my money.
On a happier note, if you are looking for an efficient, professional and courteous estate agent, go to Moginie James, Roath. Graham, Jo, Sally and the rest of this amazing team will not disappoint you. How different this whole experience would have been if I’d just gone to them in the first place.

I would highly recommend Jeffrey Ross and particularly Lee, he was fantastic during a difficult time while selling the family home after a sudden bereavement. He was very respectful and supportive at a time that was very stressful. The whole process was dealt with very smoothly and without any problems. Thank you Lee for your help during a turbulent time for my family.

It was an absolute pleasure dealing with Lee, who helped with the valuation procedure and sale of my house. The whole experience was dealt with efficiently and with real professionalism. Highly recommended.

Exceptional level of detail on my recent valuation compared to the other agents I spoke to in Penarth. Very professional and friendly. Highly recommend Lee if you are thinking of selling, very knowledgable and down to earth, no pressure and easy to communicate with.
Also love the photography and drone videos, I was very impressed all round.

Excellent from start to finish. Clear understanding of the area and how they came to my valuation figure and more importantly how they would achieve this. Professional and efficient, not only did they sell my home for more, they managed it through the sales process and ‘dreaded mortgage valuation’ stage and to top it off secured me my next purchase off market. Thank you everyone at JeffreyRoss (Pontcanna)

Avoid this appalling agency at all costs. This was without doubt the worst experience with an estate agency I have ever had.

Firstly, after paying the holding deposit to secure the property we sent all the required documents and heard nothing back for 2 months. Our move in date approaching and we had no idea if our “application” was accepted and whether we had to find a different property. We emailed and called Sian, the person in charge of our document handling process, various times with no response. Every time we called she wasn’t in office, and the secretary would promise she would get her to call back, a call that never happened. Eventually we had to go directly to the member of staff who deals with complaints CC him into the emails we were sending. Only then did we get a poor response trying to excuse ignoring our contact for 2 months. We then had to re-supply documents and essentially do Sian’s job of contacting references for her, even though we had supplied contact details as they requested. Various times they claimed to have been waiting for a response from our references, but in reality had only sent out the requests that same day. The level of incompetence was astounding.

Finally, after getting through that gruelling process, we got everything signed off and moved in. This is when the degeneracy of this agency became even clearer. During our talks with Abbie, the agent who showed us the property, we made it clear we needed parking nearby or residents parking. Abbie used the phrase, and I quote, “It is very unlikely you’ll be able to get two permits. The landlord has said it depends on how many are issued. Best to enquire through the council directly. There are non-permit spaces on (name of nearby road) otherwise.” This made it sound as if it is very unlikely we’d get two permits, but there may be a chance we would get one. We tried to contact the council to find out, but you cannot make an application without currently being a resident or having the council tax information, so all of our information was based on what Abbie had told us. Upon moving in we applied for residents parking only to find out that there was never actually ANY chance we could get a permit, because during the planning permission stage the landlord had never applied for the property to have permits. The nearby parking mentioned has about 4 or 5 spaces on which are almost impossible to get a spot on, the rest of the parking is all residents. This means we have to fork out £60 a month for private parking about 15 minutes’ walk away. When complaining about this to the agency, they denied all responsibility because they never explicitly said we could get residents parking (despite suggesting it was possible). If you want an honest agency that actually cares about the needs of the tenants and don’t use sly turns of phrase to lie about the qualities of a property, then DO NOT USE THIS AGENCY.

We rented a house through the JeffreyRoss Pontcanna branch back in March 2020. The problems began when there were maintenance issues and when we were given notice to move out due to the landlord wishing to sell the house.

There was a tap leaking in the back garden which we reported and a plumber was supposed to come and fix it. Not only did the plumber not turn up twice (with no communication), he also turned up unannounced with no notice. When this was brought up with JeffreyRoss we were told in an email that 'in an ideal world' the plumber should have contacted us. They completely ignored the fact that legally you must give 24 hours notice for someone to come to your house.

We reported multiple issues that were ignored, such as the garden fence being blown down in a storm.

In March 2021 we were given notice to vacate as the landlord wished to sell the house. Despite being tenants with JeffreyRoss and struggling to find an alternative place to rent we were offered no assistance.
We would get phone calls multiple times a week asking about viewings. This was difficult for myself and my partner as we were working from home a majority of our time due to the pandemic.
It got to the point where I would give a date every two weeks for a large portion of the day to carry out viewings. I had hoped this would ease the issue but I would still get opportunist phone calls asking whether they could do a viewing, even with only a couple of hours notice. Even when we secured a new place and told them our moving out date I still had phone calls up to two days left of moving out asking for viewings.

Since then it has been four weeks with no contact since moving out. Both myself and my partner have phoned trying to see whether the paperwork for the bond to be returned has been completed and despite reassurances that we would be contacted back we have heard nothing.

Overall communication and quality of service has been very poor despite branding themselves as a 'high quality'. Would not recommend.

Nothing wrong with the front of office however I would advise not to use there in house mortgage Advisor, I was given a person named John Lloyd Jones to deal with. Even though he was pleasant and friendly and seemed like he knew his stuff but did come across that it was only a hobby for him on the side due to him already being successful in other avenues of business, even so I still went ahead with home knowing trusting that if the agency uses him then he should know his stuff. I clearly stated to him I was a contractor knowing that not all
Mortgage companies deal contractor income however he used companies that deal with full time perm salaries such as Metro Bank etc. So initial friendly impression soon went out of the window, took my £450 wasted around 4 weeks and then told me he couldn’t do anything. I went to another independent mortgage advisor who sourced a mortgage for me through Nationwide. Great estate agents but my advice is to find your own mortgage advisor who go direct yourself as the guy they use doesn’t really care and isn’t as competent as he makes out.

I was appalled at how I have been treated, my viewing got cancelled during a phone call half an hour before the actual app. I had sorted childcare for the app. to be told i will be called if the viewers tomorrow aren't interested, i just think its rude and very unprofessional!

We recently purchased our forever home through Jeffrey Ross Wellfield Road office. From start to finish the ladies in the office were fabulous. They kept us up to date at the stages and nothing was to much trouble if we requested anything. We would definitely recommend them. 9 weeks from start to finish

Friendly, efficient and professional company. A girl called Flo Bailey in the Pontcanna office, Wales was particularly caring and attentive. She went out of her way to find a year's accommodation for my friend's son and his friend (their first time outside India and away from their families) which meant so much to me and to my friend. I often found her still working after 7:30pm!!! There's dedication for you! If only all Estate Agents were like Flo (although I'd rather she didn't work so late!)
Estate Agents often get a bad rap for being cold, uncaring and driven by commission only. Flo and Jeffrey Ross are not like that at all! I hope Flo gets the recognition and promotion/reward that she deserves and I have no hesitation in recommending her or her team if you need to sell your house or find some accommodation as she genuinely cares and treats you like a member of her family. You're not just a number to her! You're someone who has asked her for help and she'll do the best she can to ensure you're looked after! Sorry for the late review Flo...I've been travelling constantly...I know that's not an excuse, but better late than never right? :)