JEGS PerformanceReviews 

Bought a transmission in 2021 for a project I was doing . Never got to it before warranty ran out . Transmission lasted 2 miles made a loud noise and wouldn’t move anymore. Called a tech they said while installing pump they must of pinched an o ring but they won’t make it good. $2500 and still no transmission. I’ve spent a lot of money there but I guess that doesn’t matter. In the future I will go somewhere else that cares about their customers.

Less than 1 star. Never order here. You don’t know it’s back ordered till the order is placed and no cancel button. No after hours customer service so you can’t cancel that way either. Was charged $15 for shipping on a $1 part that shipped before customer service opened the next day. The back ordered part I can cancel but have already paid all the shipping. Do Not order from here!

Awful just like every other review. Their description said "in stock and ships today' but 3 days later hadn't shipped. I called, waited on the phone for an eternity as they don't have live chat and cancelled the order and the person had the nerve to tell me thats all 'general guidelines' and I may still get charged if they end up shipping. Ordered from Summit and shipped within a few hours and actually recieved a rebate. NEVER AGAIN JEGS!

I just bought a set of JEGS SSR wheels, great price , with the caps that are supplied won’t fit my 1991 S10 pickup. No problem but disappointing, call them and had to buy taller center caps adding $50.00 to this purchase, they won’t exchange or acknowledge they need to put a foot note on their ad , buyer beware

They’re shipping is super expensive & almost never comes by the date it’s supposed to, definitely going to start using speedway motors at least if it doesn’t come on time they refund the shipping cost!

Worst customer service ever. Had roller rocker bought from them. The rockers were thrown into the box with just a tray and tape. Needless to say the rockers were just being tossed around in the box. Called and emailed and never heard back from the email. I have to wait for my rockers to return to JEGS before I get my new ones. Put me back about 2 weeks on my build. Do me and yourself a favor and go to summit!

Absolute worst customer service and parts to ever deal with. Very long story, save your time and money and go elsewhere! I spent around $7000 with these knuckleheads and I will never spend another penny. I would give them the worst rating ever.

Ordered a fuel pump and distributor. What was in the fuel pump box wasn't what what on the packaging or on the website. The distributor was on damaged one that someone else had returned. Still had that persons damage note inside. Spent an hour on hold to get Auth to return it to the warehouse which is closer than the retail store. Took parts to warehouse and got a replacement for the distributor but the whole run of fuel pumps must be in wrong boxes because the second one also wasn't what was on the box. So far not bad. We handed them back the fuel pump for a credit and purchased another completely different pump. We never received the credit so I called again. Basically it says we kept the second pump which we didn't. Why would I buy a second pump if I kept that one? Out 70+ dollars for the pump their records say we kept.

This company is horrible been waiting over two months for something. Every time I call they say it will ship the next day and it never does. Scammers are better to deal with than this place.

You people lie out your butt. I called and talk to a woman that doesn't know anything . I was supose to get the item that I ordered on the 19 of Sept and was supose to get it by the 26th and didn't get it. So she lied though her teeth these people can't tell the truth. They are full of 💩. Don't buy anything from these people.

Chose one star because zero wasn’t available. Don’t order from this company. I got the complete wrong part and have spent nearly two hours on hold but barely moving through the queue. Sent an email to customer report where I was told I’d receive a response in 24 hours. It’s been over a week. No response. My only choice is to buy a return label and HOPE they get it right next time.

They promised the carburetor on the phone at a certain date, then send you an email and give you a later date.

Zero online customer service options. Nobody answers their phones. On hold for 2hours and 36min at this point. Started 53rd. Spent an hour as 24th, now 9th. Pretty sure people are just hanging up out of frustration.

Ordered a cam and kit in early July. Told it would ship August 12. Called customer service and told it would ship August 19 or at the latest the end of August. Called customer service at the end of August and was told that there was not an estimated time of arrival now! I need my parts to finish my rebuild on the engine, not a refund!!!!!!!!!!!!!!!!!1

Excessively long wait times to get to customer support on the telephone. I gave up waiting to talk to their "verification team" on a telephone order I placed, which I was clueless as to why it needed verification when I had just received an order from them that I ordered from their website.

I purchased timing chain components for 07 Mustang GT last year. Installed in August of this year . While installing cam phasers broke. Called Jegs first time they said they would reach out to manufacture and get back with email. No response no email after a week. Called again same response. 2 weeks no response again. Reached out to manufacturer got a response back from them within 2or 3 days they say Jegs needs to respond back to me. I will be taking my business to another company after this very poor customer service

Purchased an AWE with 180* drone cancellation for my Tacoma… guess what, it droned like crazy. I tried to return it within the 90 days (satisfaction guarantee) and they refused.

You might get a good deal via JEGS… but remember it is at a considerable risk. 1. If you don’t install it and return it you get hit with 15%. And 2. There’s a good chance they’ll refuse their own return policy listed on their site. Don’t be fooled by a good deal and false sense of purchasing security.

I've ordered from Jegs in the past with no issues but now they seem very sketchy. I've been trying to contact customer support and have yet to get a hold of a human. Your put in line and when you're next up.... Click. Sorry but I won't be ordering from you again.

Sold me a complete brake set from PowerStop. Charged me for the caliper cores front and back $142.
Went to return cores and was told they didnt accept cores. I would have to mail them back to PowerStop.
Ok, Lets do the math, I'd have to pay $60 to ship them and then hope that they accept them as repairable.
No other auto parts store operates this way. Dont buy from Jegs.

I ordered a cowl hood for my truck it took a min to save up the money $600 is alot I got the hood and it hade two dents right in top I try to get in touch with jeggs I get no reply back they don't give a rats ass I hate jeggs for that I will never buy from jeggs again I fixed hood myself so I could use it