Jet2holidays Reviews 

475,718
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88,655 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, who are often described as professional and efficient, making interactions smooth and pleasant. Many people found their holidays to be well-organized and enjoyable, with the service exceeding expectations from start to finish. Reviewers frequently highlight the excellent locations of accommodations, often central or offering great views and easy access to attractions. However, some customers also noted issues with staff conduct, including instances of unhelpfulness, and reports of insufficient staffing levels. A few other people also felt that transfer arrangements were sometimes problematic, citing delays, long waits, or full coaches, and some experienced issues with room availability or cleanliness.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers describing the overall experience as great from... See more

Holidays

People report positive experiences with holidays, with many describing them as great, fantastic, and... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience for accessing... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness of the hotel,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more

Rated 4 out of 5 stars

Leeds Bradford- used twilight check-in good helpful staff - wheelchair assist was easy to navigate again very helpful staff Transfer at other side good hotel nice bar staff a bit miserable food o... See more

Rated 4 out of 5 stars

Menorca is a beautiful island with some of the most beautiful places to swim we’ve seen and some lovely places to visit and great places to eat. It’s also a little cheaper than other places in Europe... See more

Rated 5 out of 5 stars

Stayed at the Grand Ascot hotel which was a 5 minute walk from the main square- lovely hotel and great location. Visited Auschwitz which was very harrowing but a must do, the Salt mines which are amaz... See more


Company details

  1. #121 of 144 best companies in Tour operator
  2. #31 of 40 best companies in Holiday accommodation service
  3. #39 of 42 best companies in Tour Agent
  4. #175 of 200 best companies in Travel agent
  5. #70 of 97 best companies in Travel deals

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

476k reviews

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4.4

All reviews

(475,718)

85,464 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible,

Terrible,
Food was lukewarm, thank god I didn't pay all inclusive.
Toilet got blocked with the bat flooded and excrement coming up through the shower grid.
Workmen working on a apartment and dust coming over the pool and snack bar.
Air con directly blowing over my side over the bed, (like a fridge) but switch it off and too hot, no situation.
Like a care home, doesn't suit under 30.
Not been away for 9 years never again with that Hotel. Chain, Boutique or not. Very dissatisfied.
Thankyou

9 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi Susan,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 3 out of 5 stars

Holiday itself was lovely

Holiday itself was lovely. But I found the flights to be very uncomfortable and both were delayed so you were sitting in them for a good 4.5-5+ hours.

Turkey was amazing though

9 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi Gareth,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 3 out of 5 stars

Jet 2 flights were excellent as usual

Jet 2 flights were excellent as usual. Private transfer dropped at wrong hotel. The actual hotel eftialia sol is lovely HOWEVER the all inclusive ultra is total lie. Bars sell beer wine no spirits around the pool and close at 1600. Food was ok but was like walking in a Butlins restaurant.....not the best.

9 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi there,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 2 out of 5 stars

Not 4 stars

First of all the hotel was very clean, if you drink beer then your ok but once you got a spirit and a mixer it was flat, the drinks were horrible, the food was horrible as well, as for the staff there was a barman marco who was very rude and not nice at all, definitely not 4 star, would never go back.

9 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi Sharon,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

We are always happy with the service…

We are always happy with the service from Jet 2.
The holiday we had to Samos was very, very reasonably priced. The hotel and the staff were great. We only saw the Jet 2 staff at the airport but they were cheerful and helpful. The flight was delayed but there is nothing anyone can do about that. Overall, everything was lovely.

9 July 2026
Rated 4 out of 5 stars

Amazing

The Jet 2 staff were amazing and super helpful. The location of our hotel was perfect however the hotel was a little underwhelming. For example the breakfast options were limited and hotel room had an issue with biting ants. Would recommend the sorrento area to everyone as so much to do

26 June 2026
Rated 4 out of 5 stars

Family Holiday.

Tenerife was a nice place. Airport a nightmare. Hotel was beautiful and the staff were friendly and helpful. The food in the hotel wasn't bad but they didn't cater for people who are gluten free, so that was really really difficult. Had to end eating out a few times after paying all inclusive. But all in all we had a good time.

9 July 2026
Rated 3 out of 5 stars

No vouchers

Once again was not offered price reduction vouchers on disembarking plane. As the wife had assistance I was too busy to ask for them.this isn't first time this had happened probably not last time . disappointed

6 July 2026
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Reply from Jet2holidays

Hi there,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 1 out of 5 stars

Cesspit of a place

Arrived to be put in a room with no hot water or air conditioning, The shower head flooded the place when on the water was hitting the ceiling. The apartment was to far out and at the top of a steep hill, was a minibus on through the day which was ok. They were no cleaning of the rooms and no fresh bed sheets even after 10 days of being there. The halls were dirty. 3 lifts but only 1 working so took time leaving the apartment and coming home as had to queue. Glass found in the kids pool and was at the entrance on the steps for 5 days. Never would I stay here again. Ok for stag and hen party’s but not for family’s.

2 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi David,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

JET 2 Holiday experience

Booked via telephone call and was so easy and well handled, booking in on line simple, check in with boarding pass was easy and quick, flight had slight delay but was very relaxing, check in coming home was fairly quick but also easy even though the plane had been altered.

9 July 2026
Rated 5 out of 5 stars

Simply the best!!!

Jet 2 has the best procedures for assisted travel throughout the industry-without exception!
Their prices are very competitive and I have never been disappointed with any hotel/resort I have visited via Jet 2 an experience I have enjoyed for years.
In my opinion the best tour operator going

9 July 2026

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