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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the pricing, noting that the advertised low prices were often misleading and significantly increased during the booking process. People also found the website problematic, citing issues with hidden fees and the inconvenience of entering details only to find out about additional charges for luggage later. Reviewers frequently encountered problems with the payment process, as many reported being charged higher amounts than initially agreed upon, or having their credit cards charged even after attempting to cancel. The booking process was a major source of frustration, with customers experiencing changes in price, airline, and flight times after making reservations. Additionally, the cancellation policy was a significant concern, as many users stated they were unable to cancel without incurring penalties or losing their initial payment.

What people talk about most

Price

Customers consistently express disappointment with pricing. Many reviewers report that initially low... See more

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction. Customers... See more

Payment

Clients share negative opinions on payment, frequently reporting issues such as hidden charges, unexpected... See more

Booking process

Consumers find the booking process to be a source of significant dissatisfaction. Many reviewers report... See more

Cancellation

People report negative experiences with cancellation. Many reviewers express frustration with unexpected... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great site and great prices although very misleading when coming to the final payment with the extra charge for debit card transaction. Tbh criminal charges in proportion to the total amount to fee. A... See more

Rated 2 out of 5 stars

The reservation is made with one cost. You will receive an email in which you have to call. No cancellation or you lost what you already paid. If you still want to travel you will pay for higher rate... See more

Rated 1 out of 5 stars

**Rip-off alert:** The agencies behind Jetcost are deceptive. They change the price, airline, and flight time after you book. Hidden fees are everywhere. They claim you can cancel your reservation—... See more

Rated 1 out of 5 stars

Do not trust the prices they advertise. After you make a reservation and agree to their “terms and conditions,” which state that prices and availability are not guaranteed, you’ll soon receive a call... See more


Company details

  1. Flights search site
  2. Airline
  3. Holiday accommodation service
  4. Price comparison site
  5. Travel agent
  6. Travel deals

About Jetcost

Written by the company

Jetcost est un moteur de recherche gratuit spécialisé dans la comparaison de prix de voyages sur Internet. N’étant pas un site marchand, le comparateur Jetcost parcourt en temps réel les offres disponibles sur les différents sites de voyage et vous propose les résultats actualisés instantanément. Que vous recherchiez un vol, un séjour, un hôtel ou une location de voiture, Jetcost compare plus des centaines de compagnies aériennes et agences de voyages dans le monde entier afin de vous faire gagner du temps. En quelques clics vous trouverez les offres les moins chères selon vos critères et économiserez !

TROUVEZ LES MEILLEURES OFFRES

Il ne vous reste plus qu’à choisir votre destination !


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I complained to Jetcost abot…

I complained to Jetcost about FLighttoworld and Flightmover- both are scam companies, but Jetcost did not listen & continued to list those companies' price on Jetcost, now I beleive Jetcost is itself a SCAM. AGREE with another review which says -Jetcost is a big part of SCAM. You can understand from the integrity of the website. It shows you all the cheap options with scammers website. Their domain says .au which shows its an Australian, their about says its European company and uses Google form for Queries which show it's illegitimacy. One of the Scammers they publish are Flight Merchant.

13 January 2025
Unprompted review
Rated 2 out of 5 stars

Be careful

Based on the ratings of truspilot, I trusted jetcost.com.
Within that site I was redirected to another site to buy a ticket but the other site turned out to be very very bad.
I recommend checking the reviews on the sites to which jetcost redirects.

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Jetcost is a big part of SCAM

Jetcost is a big part of SCAM. You can understand from the integrity of the website. It shows you all the cheap options with scammers website. Their domain says .au which shows its an Australian, their about says its European company and uses Google form for Queries which show it's illegitimacy. One of the Scammers they publish are Flight Merchant.

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Jetcost scammer I book flight the I go…

Jetcost scammer I book flight the I go to airport my flight not found and then I get call from the scammers from woman from Indian ask me to pay 200$ more if i want my ticket or I will miss the flight I told her no I not going pay nothing then she screaming at me harassing me in text massage

7 December 2024
Unprompted review
Rated 1 out of 5 stars

They redirect to scammers.

I found a flight on jetcost and it directed me to, holidaycart. Booked my flight and it turned out to be scammers. They called me next day, asking for 350£ more for a different date and different airline flight.
When I refused to confirm the changes, they said, cancellation is not an option.
I trusted jetcost and this is their fault.

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Avoid Jetcost.com

Jetcost.com and flightsearch.com are part of a sophisticated scam where cheap flights are advertised and links to companies like Holidaycart.net and FindFlightCost.co.uk.
Once you have booked and paid for your flight you will not get the e-tickets promised. You will get a call stating the flights requested are promotional offers or stand by tickets, they do not include baggage or meals. They will then ask you to upgrade (at substantial cost), agree to an alternative or cancel (for a cancellation fee for something that has not been booked??)- do not agree to any of these. They will threaten you with their terms and conditions (all lies). They will have to give you your money back if they have not provided what you paid for.
I spoke to Holidaycart.net and to FindFlightCost.co.uk, someone called Ronie (probably false) (at both companies??) who had the same voice, same manner of speaking and same accent. These companies are a scam, be advised.

3 December 2024
Unprompted review
Rated 1 out of 5 stars

They Scamming me please don't use this…

They Scamming me please don't use this website. They overcharged me 400£ plus they changed date and airport and also along transit 12hours f...k .
Please anyone tell me what I'm gonna do if there?

5 December 2024
Unprompted review
Rated 1 out of 5 stars

Not trustworthy (website and travel companies)

Not trustworthy, the companies offering tickets have no real tickets and to attract customer they offer the tickets on a very low price than Skyscanner or Cheapflights. Never had any issue with any of these two serach engines. But the companies on Jetcost are not reliable at all. Twice had issues with the companies present on Jetcost. Be cautious.

3 November 2024
Unprompted review
Rated 1 out of 5 stars

Do not use!

Do not use! I booked flights totalling just over 1k, i was told the request had been received and they would contact me to finalise booking and payment, they didnt call for 3 days, eventually i called and they quoted £3k! Scam company dont bother using.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

That’s fake website so do not book by…

That’s fake website so do not book by jet cost .it s big scamme.i use this one but they after booking they demand more money and not book any ticket.i think they are handling it from India .and making fraud with people so pls be careful.

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Complaint Regarding Mistreatment at Boarding Aviation Company my dissatisfaction.

Subject: Formal Complaint Regarding Mistreatment at Boarding

Dear jetstar Customer Service,

I am writing to express my dissatisfaction with the treatment my [family and I received during the boarding process for flight jq840 on 23/11/2024 from Sydney to ppp.

The incident in question involved rude behavior from staff. Despite your efforts to address the issue at the time and for clarification, we were treated in a manner that was both unprofessional and dismissive.they make us look like stupid and they don’t help us at all they make so much pressure on us that…
This experience not only caused significant inconvenience but also left us feeling emotional impact: humiliated, frustrated, and distressed.We believe that your team failed to uphold the standard of service we expect from a reputable airline such as yours.
I trust that you take such complaints seriously and will work to ensure that no other passengers experience the same treatment.
Sincerely,
Carmen Jodoin

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Scan

Scan. Buy fly whit juction travel. Take my money and I never send me the tickets. Just call for for more money. Is scan

13 November 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Experience with Holidaycartand jetcost

Terrible Experience with Holidaycart – Avoid at All Costs

I had one of the worst experiences with Holidaycart, and I strongly advise others to stay away from this company. I booked a ticket well in advance to secure a good price, only to have my payment “reversed” without sufficient explanation or notice. Despite being told my ticket was being held, it wasn’t. By the time I was able to respond, I was given no real help and forced to pay double or significantly more for a new ticket.

Their communication is absolutely appalling. Instead of providing timely updates or realistic solutions, their representatives were dismissive, cold, and entirely unhelpful. They showed zero empathy for my situation, even though this trip is critical for family reasons. It’s clear that they prioritize making money over customer care.

To make matters worse, I was not given adequate time to resolve the payment issue. They emailed me while I was at work, and by the time I responded early the next morning, my ticket was already gone. Why bother saying you’re holding a fare if you won’t actually hold it? They even had the nerve to call me previously about adding luggage but didn’t bother calling to notify me about the payment issue before canceling my ticket.

It’s clear that unless you pay more, Holidaycart doesn’t value you as a customer. If you find a great deal with them, don’t get your hopes up—you’ll likely be replaced by someone else who books later but pays more. They don’t care about customer loyalty or fairness, just squeezing out the most money they can.

This company has proven to be disorganized, unreliable, and completely indifferent to their customers’ needs. I feel cheated and undervalued, and I will never use Holidaycart again.

Save yourself the stress and frustration—choose a more reputable company for your travel needs.

16 November 2024
Unprompted review

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