jewellerybox.co.uk Reviews 

2,095
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, the wonderful protective packaging, and the very wide range of available jewelry options. Consumers mention that the overall product quality is truly outstanding, prices remain very affordable, and customer support teams respond promptly with genuinely helpful solutions for any questions. Many buyers truly enjoy wearing these delicate and stylish pieces for daily use or special occasions without experiencing any major difficulties. Some reviewers were not happy with sizing discrepancies, stating they occasionally received incorrect measurements or items that simply did not fit properly.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the beautiful designs, great... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent craftsmanship and... See more

Customer service

Customers had positive experiences with customer service, noting that support was prompt, warm, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive super speedily and... See more

Order

Consumers find order to be positive, highlighting straightforward online ordering and fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And ar... See more

Rated 5 out of 5 stars

I absolutely love JewelleryBox because I have never been disappointed. I adore the rings, bracelets, and earrings that I’ve got from them. As someone who is allergic to much of the metals used in jewe... See more

Rated 5 out of 5 stars

Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great... See more

Rated 5 out of 5 stars

Ordered from Jewellerybox on numerous occassion.Love that there is a wide range of jewellery options to choose from ....the site is super easy to navigate & delivery is very quick ! Never had any iss... See more


Company details

  1. Jewellery shop

Written by the company

We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

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4.7

All reviews

(2,095)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy

I hadn’t heard of the company before, but checked independent reviews and ordered a silver band ring. I’m very pleased with it and the price compares very well to similar (identical, I think) rings elsewhere. Good size range. Easy to use website. Would definitely use them again.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Necklace, Great Customer Service

I bought a gorgeous gold chain necklace with a disc pendant. It was genuinely so beautiful, petite and delicate.
Sadly, it broke after 4 months of wear. I was pretty devastated, because it was so lovely and was a gift from my partner.
Anyway... I thought I'd contact customer support, to see about repairing it. Kundan was fantastic! I explained how important the necklace was, took a photo of the broken chain and Kundan promised that if I sent just the chain, Jewellerybox would either try to repair it or send a new chain free of charge.
A few days later, I posted the broken chain and then within less than a week, a new chain came through the post. Honestly, I was gobsmacked by how generous the company was with helping me with something that was quite expensive!
Thank you all so much, I'll definitely be purchasing from you guys again in the future. :)

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended …

The website is very informative with super, clear pictures of the items.
My locket is very well made, weighty and looks of great quality.
The charms are clearly seen and of great quality.
The communication from the company is great.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Problem solved

My delivery did not arrive but the response from the company was fast polite and helpful. My order was replaced fully and promptly

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I needed new backs for my daughter’s…

I needed new backs for my daughter’s stud earings. I didn’t know you could get various sizes . The ones I selected came packaged very well, I was impressed by the packaging and the back of the stud earrings were perfect and fit just right. I will definitely be back in future if I need any jewellery items

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Great find

Very quick delivery. Ring was of excellent quality for the price and was just what I was looking for.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

My Go To !!!

Ordered from Jewellerybox on numerous occassion.Love that there is a wide range of jewellery options to choose from ....the site is super easy to navigate & delivery is very quick ! Never had any issues so never had to deal with customer service 😁
Highly rate this little gem ⭐️⭐️⭐️⭐️⭐️

17 December 2025
Unprompted review
Rated 5 out of 5 stars

incredible quality, gorgeous pieces and I have never been disappointed

I absolutely love JewelleryBox because I have never been disappointed. I adore the rings, bracelets, and earrings that I’ve got from them. As someone who is allergic to much of the metals used in jewellery the quality and material guarantee at JewelleryBox is PERFECT! I have never had a reaction to their products so I am sooo grateful. Will definitely be buying more in the future (and have already been recommending to friends)! Thanks so much JewelleryBox, please keep going!! (p.s. LOVE your chunky/statement/bold gold plated sterling silver pieces and would love to see more!). Many thanks, Jemima Dunn

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Silver necklace

I purchased a silver rosary bead necklace and was very happy with the quality and service provided by Jewellerybox.
The necklace was beautiful and was value for money, I would recommend Jewellersbox to everyone.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently brought a bangle and shortly…

I recently brought a bangle and shortly after it got damaged, I spoke with the customer service team and Kate in particular was ever so helpful. They repaired the bangle and I am so pleased with it. The customer service is exceptional I would definitely shop here again. Thank you again xxxx

27 November 2025
Unprompted review
Rated 5 out of 5 stars

I bought some beautiful 9ct gold pull…

I bought some beautiful 9ct gold pull through earrings which were exactly what I'd been looking for for a wedding/Christmas etc. The customer services team were quick to help when I had a query about the item and my order arrived super quickly in simple, environmentally friendly packaging. Would definitely order again!

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Bought a ring for my son for Christmas but when it arrived I realised I had measured incorrectly. This wasn’t a problem for Jewellery Box. Customer service was superb. I returned the ring and they swapped it for a larger size and posted straight back out. The ring itself looks lovely and I’m sure my teen son will be made up with the gift. Will definitely be buying more for this company and recommending.

1 October 2025
Unprompted review

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