Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And ar... See more
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We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.
Contact info
Unit 3, 151-161 Tunnel Avenue, SE100PW, London, United Kingdom
- 02033974169
- hello@jewellerybox.co.uk
- www.jewellerybox.co.uk
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very happy
I hadn’t heard of the company before, but checked independent reviews and ordered a silver band ring. I’m very pleased with it and the price compares very well to similar (identical, I think) rings elsewhere. Good size range. Easy to use website. Would definitely use them again.
Arrived promptly and all ok excellent…
Arrived promptly and all ok excellent price for 3 gold earrings
Beautiful Necklace, Great Customer Service
I bought a gorgeous gold chain necklace with a disc pendant. It was genuinely so beautiful, petite and delicate.
Sadly, it broke after 4 months of wear. I was pretty devastated, because it was so lovely and was a gift from my partner.
Anyway... I thought I'd contact customer support, to see about repairing it. Kundan was fantastic! I explained how important the necklace was, took a photo of the broken chain and Kundan promised that if I sent just the chain, Jewellerybox would either try to repair it or send a new chain free of charge.
A few days later, I posted the broken chain and then within less than a week, a new chain came through the post. Honestly, I was gobsmacked by how generous the company was with helping me with something that was quite expensive!
Thank you all so much, I'll definitely be purchasing from you guys again in the future. :)
Highly recommended …
The website is very informative with super, clear pictures of the items.
My locket is very well made, weighty and looks of great quality.
The charms are clearly seen and of great quality.
The communication from the company is great.
I found the customer service very…good
I found the customer service very prompt and warm. The jewellery arrived quick and well packaged.
Problem solved
My delivery did not arrive but the response from the company was fast polite and helpful. My order was replaced fully and promptly
I needed new backs for my daughter’s…
I needed new backs for my daughter’s stud earings. I didn’t know you could get various sizes . The ones I selected came packaged very well, I was impressed by the packaging and the back of the stud earrings were perfect and fit just right. I will definitely be back in future if I need any jewellery items
Ive bought a few chains from…
Ive bought a few chains from jewellerybox and am very pleased with them, Ive now ordered some earrings highly recommended excellent prices ,quick postage.
Great find
Very quick delivery. Ring was of excellent quality for the price and was just what I was looking for.
My Go To !!!
Ordered from Jewellerybox on numerous occassion.Love that there is a wide range of jewellery options to choose from ....the site is super easy to navigate & delivery is very quick ! Never had any issues so never had to deal with customer service 😁
Highly rate this little gem ⭐️⭐️⭐️⭐️⭐️
Helpful customer service
Helpful customer service, quality product and prompt delivery.
incredible quality, gorgeous pieces and I have never been disappointed
I absolutely love JewelleryBox because I have never been disappointed. I adore the rings, bracelets, and earrings that I’ve got from them. As someone who is allergic to much of the metals used in jewellery the quality and material guarantee at JewelleryBox is PERFECT! I have never had a reaction to their products so I am sooo grateful. Will definitely be buying more in the future (and have already been recommending to friends)! Thanks so much JewelleryBox, please keep going!! (p.s. LOVE your chunky/statement/bold gold plated sterling silver pieces and would love to see more!). Many thanks, Jemima Dunn
Very impressed with the quality of the…
Very impressed with the quality of the jewellery from Jewellery Box, will definitely buy from them again
Great Refund Process with Great Jewellery Prices
Amazing experience with this company, they refunded my order instantly after I accidentally bought the wrong chain. Excellent customer service and I’m sure their products are just as good, would definitely recommend.
Good quality and fantastic customer…
Good quality and fantastic customer service
Beautiful ,delicate jewellery
Beautiful ,delicate jewellery, loved my star and lightening bolt earrings. Received so many compliments about them.
Silver necklace
I purchased a silver rosary bead necklace and was very happy with the quality and service provided by Jewellerybox.
The necklace was beautiful and was value for money, I would recommend Jewellersbox to everyone.
I recently brought a bangle and shortly…
I recently brought a bangle and shortly after it got damaged, I spoke with the customer service team and Kate in particular was ever so helpful. They repaired the bangle and I am so pleased with it. The customer service is exceptional I would definitely shop here again. Thank you again xxxx
I bought some beautiful 9ct gold pull…
I bought some beautiful 9ct gold pull through earrings which were exactly what I'd been looking for for a wedding/Christmas etc. The customer services team were quick to help when I had a query about the item and my order arrived super quickly in simple, environmentally friendly packaging. Would definitely order again!
Great company
Great company. Bought a ring for my son for Christmas but when it arrived I realised I had measured incorrectly. This wasn’t a problem for Jewellery Box. Customer service was superb. I returned the ring and they swapped it for a larger size and posted straight back out. The ring itself looks lovely and I’m sure my teen son will be made up with the gift. Will definitely be buying more for this company and recommending.
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