Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And ar... See more
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We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.
Contact info
Unit 3, 151-161 Tunnel Avenue, SE100PW, London, United Kingdom
- 02033974169
- hello@jewellerybox.co.uk
- www.jewellerybox.co.uk
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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A reliable company
Found exactly the necklace I was looking for. Description was spot on, quality is lovely, price was very reasonable. It arrived within two days, in a lovely little matchbox style package, along with a voucher for 15% off a next order. Very happy customer.
Lovely shop
This shop has a very good range of products and the prices are always really reasonable. I have ordered many items from them and never been disappointed.
All of my orders have always come in super cute packaging, which in my opinion is really important if you are purchasing as a gift.
Lovely product
Lovely product, reasonably priced and great customer service; what's not to love!
Great company!! beautiful gifts
Great company
Lovely items, great for gifts
ordered an anklet as present for my neice absolutely loved it so am going to order for my other 3 neices too so they have matching 🩷
Great shop
I am very glad to be a customer of Jewellerybox.co.uk.
I love the special & unique jewelries, which I don't get anywhere else.
Furthermore, I will buy more jewelries from your shop in near future.
It is highly recommended!
size differently to most companies
Ordered a pair of 8mm hoops online and they sent me a pair of 6mm hoops. I spoke to the customer team who apologised and sent another pair of 6mm hoops out. Upon contacting them again they advised they measure their hoops from external diameter instead of internal diameter unlike most of the jewellery industry. I checked and whilst this is clear if you click on the sizing tab online, most jewellery sites measure from internal diameter. I decided at this point I wanted a refund and the website stated I would only receive a third of the price of the item back. Pretty unhappy with the quality of the item received as well.

Reply from jewellerybox.co.uk
Lovely jewellery
Lovely jewellery, purchased many items
Love jewellery box
Fantastic!!!!
I just want to say the necklace is absolutely amazing and beautiful plus their pricing of this particular item is way better than any other brands I have checked online in fact about 50% better price ! The item is made very well and looks beautiful, fingerprint done with care and great attention to detail I will be ordering one more ! Thank you millions
A lovely company to do business with
I’ve bought a couple of times from Jewellerybox.co.uk and I cannot fault them. The jewellery is exactly as described and delivery was extremely fast. I’ve also found that they are lovely to deal with. I really recommend them.
very fast and kind customer service
Easy to order
Easy to order. Item arrived in quick time. The bracelet is lovely. Pictures didn’t do it justice. Would highly recommend.
Prompt delivery of Pretty, Comfortable Earrings
easy to navigate website with clear pictures and descriptions of products. I purchased earrings which were well made, pretty and comfortable to wear. Items were delivered very quickly and updates on expected delivery were timely and helpful. The products were as described on the website and well packaged.
Great company!
For reference I only buy the sterling silver jewellery that jewellery box carry so I can’t speak on any of their gold items but I do find them a good company to shop with. Great quality items, fast delivery, usually only takes 1-2 days to get to me, maybe a day more if it’s over the weekend which I have no problem with what so ever. And their packaging is very cute.
Couldn’t recommend them more.
Oh and I love their size guide as they carry a lot of ‘between sizes’, so there’s a lot more options compared to other jewellery companies.
Fast delivery and updates on my parcel…
Fast delivery and updates on my parcel throughout its journey but more importantly the choice on their site and price was why I ordered and I will certainly order again.
Highly recommend them.
Jewellery box silver jewellery
I purchased a dinosaur necklace and a pair of silver dinosaur earrings, these were purchased for my grandaughter who was delighted with them. Both items were as described and were as pictured, I got free postage, jewellery box sent me a despatch message on a Monday and received them Friday, so good communication, item packed well, couldn't fault the service, I'd have no hesitation in recommending.
Teeny tiny studs
I have had a few pairs of these tiny studs and I have really liked them . The quality is good and the price affordable.
Great selection of products.Can always…
Great selection of products.Can always find something I like. Delivered promptly too.
Since posting my laat review i was…
Since posting my laat review i was contacted by Gemma who credited my account due to my poor experience so i have ordered a pair of earrings & wanted to say thankyou
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