We had an amazing experience with Jewel and would definitely recommend. Everyone who has been involved has been so friendly and helpful. The guy who talked us through the options for our door so was s... See more
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Review summary
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Just Brilliance We chose Jewel Windows because we fitted one of their windows on an extension we had built 5 years ago. We had a very competitive Quote and the windows arrived and fitted 4 weeks... See more
Company replied
The Installation team of Danny, Matt and Riley went above and beyond to deliver our project. Originally scoped for 2 days the team led by Danny worked throughout Friday and across the weekend to remov... See more
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From start to finish everything ran smoothly and there were no issues at all. Dave and Dan worked tirelessly to get us waterproof before the rain arrived and were neat, careful and pleasant. The clean... See more
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Company details
- Double Glazing Installer
- Aluminium Supplier
- Door supplier
- Home improvement shop
- PVC windows supplier
- Solar Energy Company
Written by the company
Jewel, established in 2009, is a family run home improvement company serving Surrey, Hampshire and Berkshire. We supply and install a wide range of high end products including uPVC and aluminium windows, sliding sash windows, entrance, bifold, patio and French doors, conservatories, replacement conservatory roofs, guttering, soffits and facias. We also have a renewable energy specialists division, Jewel Renewables, focussing on supplying and installing solar panels, enabling our customers to reduce their energy bills, and their carbon footprint. All our window and door installations are custom handmade to the clients specific requirements, meaning we can cater to all client requirements from standard window installations, to multi panel bifold doors, bespoke colour matching and unusual shapes and sizes of windows and doors. All our design consultants are highly trained and experienced in creating a solutions specific to each individual clients needs, from the traditional to the unusual. We will do our best to meet all your requirements. Ask us about finance options!
Contact info
Unit 4, Elliott Ind Park, Eastern Road, GU12 4TF, Hampshire, United Kingdom
- 01276 748300
- info@jewel-home.com
- www.jewelwindows.co.uk
4.5
Excellent
700 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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A job well done
Leon did a great job of surveying the property and advised installation of a couple of lintels to overcome cracks in brick work. Scaffolding arrived promptly to ensure work on windows could start next day. Fitters were friendly, undemanding re refreshments, competent and very efficient. Job completed within time allocated. Took a bit longer to get scaffolding removed. Especially love the new front door.
29 May 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Susan
Thank you so much for taking the time to leave us such a lovely review! We are delighted to hear you had such a positive all round experience of working with Jewel. We do aim to provide excellent customer service, from the first call, to final installation (and beyond!).
Kind regards
Jewel Home Group
Andy and Kyle arrived early and did an…
Andy and Kyle arrived early and did an excellent job.
Nice blokes,very friendly. Ideal management material
Great nod well done. I will thoroughly recommend this company
8 July 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Thanks so much, Mel, for leaving us such an amazing review. Andy and Kyle will be very pleased for the mention!
We are delighted to hear that you'd be very happy to recommend us to your friends and family!
Kind regards
Jewel Home Group
Kyle and Andy back again early today…
Kyle and Andy back again early today for the next stage of our window replacement job, and again they did a superb job - rather more complex than the first two rooms they did in June but nevertheless completed in less than a day with the same professionalism as previously. Another excellent job, guys! Thank you!
7 July 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Hi Andy
Thank you so much for taking the time to leave us a 5* review, and for your valued custom.
We are so pleased to hear that your experience of working with Jewel for your new windows was such a positive one. We really do strive to reach exceptional customer service levels and it's reassuring to read reviews such as yours, to know that our customers are experiencing that high level of service we are known for.
Kind regards
Jewel Home Group
Worried that these guys are a scam
We ordered a new front door from a very pleasant and credible sales guy and duly paid over £5k in good faith. Installation was initially delayed in advance (which is frustrating but happens). Subsequently we have had several no shows with no communication or prior notice, been given several different excuses when calling (issue with supply, builder has left) and 5 weeks after initial install date are now being ghosted with no confidence that we will ever see the door or our money again.
Update: In the interest of balance this wasn’t a scam. Door finally installed nimbus a very courteous individual and is great. There is however an awful lot of ‘making good’ that’s now needed. The updates certainly increased (from nothing) once this review was published - probably a coincidence. I wouldn’t use these guys again.
2 July 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear KJB
Thank you for your feedback. I have been in touch with our installations team who have advised me that they have been updating you on the progress of your order. Unfortunately we have had delays from our supplier, which has resulted in the delay in your installation.
Jewel Home Group is a well established company with an enviable reputation in the area. You can see from all the 5* reviews, that we have many happy customers, and we are sorry that you have had a less than satisfactory service from us.
However, I am certain that we can resolve this issue to your complete satisfaction, with a new front door that you will love.
Kind regards
Jewel Home Group
Andy and Kyle were very professional…
Andy and Kyle were very professional and efficient during the installation and also made sure they were careful in protecting furnishing and cleaning up after themselves.
2 July 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Chrissy
Thank you so much for leaving us such a lovely review. We are delighted to hear that you are so happy with your recent installation and that Andy and Kyle did such an amazing job.
Kind regards
Jewel Home Group
Amazing service!
Matt was lovely and did a great job, very quick and left our place as clean as he found it! Dave was brilliant showing us all the options and helping us pick the right one for us. Will defo use Jewel for the rest of our windows in the future.
1 July 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Ekaterina
Thank you so much for your review!! We are absolutely delighted to hear how happy you are with your new installation from Jewel, and your experience of dealing with Dave and Matt.
We are looking forward to welcoming you back for your next home improvement project!
Kind regards
Jewel Home Group
Jewel…highly recommended
From start to finish, i.e., initial consultation/ quote and installation was superb. The front door I had installed is a massive improvement on the previous door, so really pleased with Jewel. Highly recommended.
30 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Hi
Thank you so much for leaving us this review. We are delighted to hear that your experience of using Jewel for your home improvements was superb, from start to finish! And we are so pleased that you are so happy with your new front door!!
Kind regards
Jewel Home Group
Andy and kyle were professional and…
Andy and kyle were professional and really nice lads would recommend
30 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Hi Alison
Thank you so much for the kind words! We’re really glad to hear Andy and Kyle made such a great impression. We’ll be sure to pass your feedback on to them. Appreciate the recommendation too!
Kind regards
Jewel Home Group
Jewel Home Group
From the initial quote with Dave to…
From the initial quote with Dave to James fitting the front door i was kept up to date throughout the whole process.
Very pleased with the workmanship. I will use jewel again ! Thankyou !
28 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Jon
We really appreciate your feedback and are delighted to hear that you are so happy with the service you've received from Jewel, from your initial design consultation with Dave, through to the installation of your new door by James.
Please feel free to recommend us too!!
Kind regards
Jewel Home Group
Effortless installation
Matt and Carl, who fitted our windows were excellent. Cracked on and got the work done quickly and yo the highest standard. Windows look great and house was left spotless. Thanks!
26 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Mr Sen
It is great to hear how happy you are with your installation team. We strive to deliver exceptional service to all our customers throughout their full experience with us from order processing through to installation.
Kind regards
Jewel Home Group
Matt and Kyle did an absolute brilliant…
Matt and Kyle did an absolute brilliant job with my windows. Hard and diligent with their work and result was fantastic. The house looks great with the new windows and they have focused on every little detail to give the best service . A big thank you.
24 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Armozee
Thank you so much for your lovely review! We're thrilled to hear you're happy with your new windows and that Matt and Kyle delivered such fantastic service. Their attention to detail and commitment to quality really shine through, and we’ll make sure they see your kind words. Your home looking great is exactly what we aim for.
Thank you again for choosing us!
Kind regards
Jewel Home Group
Excellent communication from start to…
Excellent communication from start to finish. The fitters did a fantastic job and were very tidy. Highly recommended
20 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Sarah
We are delighted to hear how happy you are with the service you received from Jewel, from start to finish. Communication is key for a smooth process, from your initial call to final installation.
We would be delighted for any recommendation you'd like to pass our way!!
Kind regards
Jewel Home Group
Just had my windows installed by Matt…
Just had my windows installed by Matt and Kyle from Jewell windows. Both were very friendly, prompt and did a great job, especially on a very hot day. I would recommend them to complete friends and family installations.
19 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Hi Debbie
Thank you so much for leaving us such a lovely review. We are delighted to hear how happy you are with Matt and Kyle, and your new windows.
We would be very pleased for any recommendations you can pass our way - please check your emails for further details on our Recommend a Friend scheme.
Thanks again!!
Kind regards
Jewel Home Group
Good service and prompt arrival
Matt arrived nice and early, worked hard and gave a good debrief and handover.
12 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear CJ
Thank you so much for taking the time to leave us a 5* review!!
We are delighted to hear that Matt did such a great job installing and also gave a detailed and thorough handover.
Kind regards
Jewel Home Group
Andy and Kyle did an amazing job
Andy and Kyle did an amazing job. Super professional, tidy, quick and with minimal disruption.
From getting the initial survey done, to the completion of the installation, the whole process has been totally trouble free.
Our house is transformed!
11 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear David
Thank you for taking the time to leave us such a wonderful review. It is really helpful to hear that your experience with Jewel was such a positive one all the way through.
We love a house transformation!!!
Kind regards
Jewel Home Group
New door
Have had a great service from the start, from the initial appointment to discuss our options to the final installation, thanks to all of the team and Jewel windows for providing our new door, we love it
9 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Hi Jason
We would just like to say a very big thank you for taking the time to leave us such an amazing review! We are delighted to hear how happy you are with your new door, and with the service you received from Jewel Home Group, from sales through to installation.
Please feel free to recommend us to your family and friends and we will be delighted to welcome you back as a returning customer should you require any future home improvements.
Kind regards
Jewel Home Group
Excellent Experience With Jewel Windows
from our initial contact with Jewel, the sales meeting was arranged very quickly. The salesman was very pleasant, and explained the product range well. we discussed our requirements, (a front door and a double window). There was no hard sale or bargaining, simply a good honest price. We were very pleasantly surprised with quote, as the quality product looked good, and the guarantee was also very good. The design was frozen, and the order placed. In not too many weeks, (and after an initial deposit and intermediate payment was made), an install date was provided. Jewel even offered an earlier date for install, which we accepted. The install team were prompt, friendly, tidy, and efficient. We had a small problem with the window lock that evening, so I contacted Dave at the Install Team via email, and reported it. The original fitter arrived in the morning with a new handle, and fitted it. We later paid the final invoice. Throughout, Jewel were amazing, and very easy to work with. The products and guarantees are excellent, and the staff all very friendly and helpful thrououghout. Will return to Jewel for any other glazing requirements for sure. Highly recommended!
5 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Steve
We are very pleased to hear how happy you are with your new installation from Jewel Home Group. It's very satisfying to read all the positive feedback regarding the various stages of your order with us, and in such detail. Our main aim is to provide an incredible customer journey from start to completion, and it is clear that we have succeeded in this instance!!
Thank you again.
Kind regards
Jewel Home Group
Very happy with the product and service
Andy did a great job installing the new patio door.
Friendly, helpful and all in all I'm very happy with the product and service
6 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Mr Morgan
Thank you so much for leaving us such a lovely review. We are delighted to hear how pleased you are with the service you've received from Jewel, and with your new patio door.
Kind regards
Jewel Home Group
First class job…
Andy Kyle and Matt were a great bunch of lads super efficient and done a first class job
5 June 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Mr Knevett
Thank you so much for leaving us such a lovely review. We are absolutely delighted to hear that Andy, Kyle and Matt did such an amazing job with your installation.
Kind regards
Jewel Home Group
Professional
Andy & Kyle were great. Very professional, polite. Done a great job. Thanks
30 May 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Hi
Thank you so much for leaving us a review and letting us know how happy you are with your installation team.
Kind regards
Jewel Home Group
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