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https://www.jewelwindows.co.uk Reviews 

700
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their friendly and helpful attitude, making interactions very pleasant. People are extremely happy with the high quality of the products and the exceptionally smooth process from start to finish. Installers complete the work quickly, leaving areas clean and tidy after finishing. Some reviewers were not happy with unexpected issues during installation, such as incorrect sizing or messy clean-up. A few consumers also mentioned communication problems, delayed project timelines, and unmet expectations regarding specific features. Others noted that certain appointments faced scheduling hurdles or required multiple visits to resolve mistakes properly.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the polite, clean, and efficient installation... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, punctuality, and... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with windows,... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the brilliant finish and... See more

User experience

Users describe positive interactions with user experience, highlighting that the entire process from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an amazing experience with Jewel and would definitely recommend. Everyone who has been involved has been so friendly and helpful. The guy who talked us through the options for our door so was s... See more

Company replied

Rated 5 out of 5 stars

Just Brilliance We chose Jewel Windows because we fitted one of their windows on an extension we had built 5 years ago. We had a very competitive Quote and the windows arrived and fitted 4 weeks... See more

Company replied

Rated 5 out of 5 stars

The Installation team of Danny, Matt and Riley went above and beyond to deliver our project. Originally scoped for 2 days the team led by Danny worked throughout Friday and across the weekend to remov... See more

Company replied

Rated 5 out of 5 stars

From start to finish everything ran smoothly and there were no issues at all. Dave and Dan worked tirelessly to get us waterproof before the rain arrived and were neat, careful and pleasant. The clean... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Aluminium Supplier
  3. Door supplier
  4. Home improvement shop
  5. PVC windows supplier
  6. Solar Energy Company

Written by the company

Jewel, established in 2009, is a family run home improvement company serving Surrey, Hampshire and Berkshire. We supply and install a wide range of high end products including uPVC and aluminium windows, sliding sash windows, entrance, bifold, patio and French doors, conservatories, replacement conservatory roofs, guttering, soffits and facias. We also have a renewable energy specialists division, Jewel Renewables, focussing on supplying and installing solar panels, enabling our customers to reduce their energy bills, and their carbon footprint. All our window and door installations are custom handmade to the clients specific requirements, meaning we can cater to all client requirements from standard window installations, to multi panel bifold doors, bespoke colour matching and unusual shapes and sizes of windows and doors. All our design consultants are highly trained and experienced in creating a solutions specific to each individual clients needs, from the traditional to the unusual. We will do our best to meet all your requirements. Ask us about finance options!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

700 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(700)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

We had all our windows replaced and a…

We had all our windows replaced and a door. We are very pleased with them. We would like to thank Kyle and Andy for their speedy installation and efficiency. Highly recommend Jewel.

29 May 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Yvonne

Thank you so much for taking the time to leave us such a valuable review. We are delighted to hear how happy you are with your new windows and door, and the efficiency of your fitting team.

Kind regards

Jewel Home Group

Rated 5 out of 5 stars

Quick, pain-free, and good value

The whole process from initial survey to installation was quick, really simple and painless, with regular communication updates. Barry, the fitter, clearly knew his job as he removed the old door and frame, and fitted the new ones on his own. It looks wonderful. I will definitely use Jewel for any similar jobs in future.

23 May 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Mr Plaskow

We are so pleased to hear how happy you are with the service you've received from Jewel Home, and specifically how well we managed the processing of your order.

We look forward to hearing from you in the future should you need any further windows, doors or solar!

Kind regards


Jewel Home Group

Rated 5 out of 5 stars

Great windows and straightforward from beginning to end.

The windows look great - much better than I had imagined. The whole process was easy and straightforward - sales man not at all pushy, surveyor quick and efficient and the fitters were all polite and left everything tidy every afternoon. Matt and Andy were here for the whole job with Beano in towards the end and I’m very happy with their work and professionalism. I’d definitely use Jewel again and wouldn’t hesitate to recommend.

20 May 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Hi

It was great to read your review. Thank you so much for taking the time to leave us your thoughts.

We are really pleased to hear that you're so happy with your new windows, and that they exceeded your expectations! Its also great to hear that the management of your order was so good, from the initial sales visit, through to installation.

We hope to welcome you back in the future, and will happily receive recommendations from you!

Kind regards


Jewel Home Group

Rated 5 out of 5 stars

Upgraded all windows & a door

Upgraded all windows & a door, good experience beginning with friendly not pushy sales man , quoted price cheaper than expected. Nice surveyor. Two great chatty installers Kev & Dan , worked non stop on a pretty hot day. nearly finished, came back next day at 5.30pm to finish my job after working all day on another one. Dedication
They cleared all the rubbish up too.
Very pleased with new windows, they look great. One little niggle, I have a three window bay, one sill is flat & can have ornaments on it the other two not.

14 May 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Ms Moules

Thank you so much for taking the time to leave us such a wonderful review!! Your review covers everything from initial sales visit, price and survey, through to final installation.

We are sorry that your cills are not completely level. We will raise this with the installation team now for you and they'll get in touch with you to discuss.

Many thanks


Jewel Home Group

Rated 4 out of 5 stars

Diamond 💎

More than happy with Jewel. Good communication and good prices. The real diamond was Aimee who got our scaffolding down after a bit of wait. Thank you! 💎

16 May 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Hi Abbie

Thank you so much for leaving us a review. We are very grateful.

We also love your use of our logo relating to Aimee!! Aimee is definitely one of our diamonds!!

Kind regards


Jewel Home Group

Rated 4 out of 5 stars

Worth the wait

It took a while before the six windows were ready and we could agree a date for installation. They were worth waiting for - these heritage sash style windows look excellent. The fitters knew what they were doing and handled an impressive volume of work over two days. Reinstatement was limited to some minor paintwork on wood where the old secondary frames were removed. Overall we are happy with the quality and the value for money.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

I needed to replace all the windows in…

I needed to replace all the windows in my house, and get a new front door and French doors!! I looked around at a few local companies but Jewel stood out from everyone else. They were quick off the mark throughout the whole process, their communication couldn't be faulted at all, and the install team were highly skilled, really polite and never said no to a cuppa!! They made sure that at the end of each day they left everything clean and tidy too. I would highly recommend Jewel!

16 May 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Thank you George for taking the time to leave us such a lovely review. We are absolutely delighted to hear how happy you are with the service you received from us, from start to finish!

Please do feel free to recommend us to your friends and family.

Kind regards


Jewel Home Group

Rated 5 out of 5 stars

Our fitters Matt & Andy were great

Our fitters Matt & Andy were great. Arrived on time, tidied up after themselves, worked non stop and were keen to ensure we were happy with the progress of the work undertaken. One small issue arose and they went out of their way to relay our concerns and even offered to visually show us two solutions so we could make an informed decision on how to go forward. Would highly recommend!

14 May 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Cherene

Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear how happy you are with your new installation from Jewel, and also that we were able to resolve your small issue quickly for you.

Kind regards


Jewel Home Group

Rated 5 out of 5 stars

New windows

We had used Jewel Windows some years back for a new front door. The project did not go well at all and caused many issues. When looking for new windows recently I decided to give them another go as I like to support local companies. They assured me that procedures had improved and they wanted the opportunity to recover from the past incompetence and poor service. From the first meeting with the sales rep James, we were impressed. He was very knowledgeable and draw up many images for us to help decide. The process from there was straight forward. The fitting was quick and very efficient. Andy and Kyle did their very best to avoid any damage to my interior decor and quickly put right anything which was damaged on removing the old frames. The house looks so much better and the windows are brilliant quality. They have restored my faith in Jewel Windows and I wish them every success for the future.

3 March 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Helen

We are so grateful for your review!! All our reviews are shared with all our staff members so that they can see how they contribute to our customers satisfaction with our service.

It's great to see how the changes we have made internally positively impact our customers. At the end of the day, if our customers are happy, so are we!

Kind regards

Jewel Home Group

Rated 5 out of 5 stars

A decent tidy job.

Kyle and Andy arrived for their days work at 7 40 raring to go. Very few snags but all the work was neatly done in a very efficient way fuelled by sweet tea.
Very pleased with result.

22 April 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Mr Bixley

Thank you so much for taking the time to leave us a 5* review. We are delighted you are so happy with your installation, and your installations team, Kyle and Andy.

Kind regards


Jewel Home Group Ltd

Rated 5 out of 5 stars

Andy and Kyle arrived on time completed…

Andy and Kyle arrived on time completed the works efficiently and left the site clean and tidy. They even tried to drink my tea
Thank you

31 March 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Paul

Thank you for taking the time to leave us a review following your recent installation with Jewel Home Group.

We are really pleased to hear how well the installation went. Andy and Kyle will never say no to a good cuppa on site!!

Kind regards


Jewel Home Group

Rated 5 out of 5 stars

Just wanted to say a big thank you to…

Just wanted to say a big thank you to our fitter David J who finished our front door this afternoon. There had been a couple of mistakes with the order, but he made sure it was sorted very quickly and did a brilliant job of getting the door fitted. The finish is great and he made sure everything was how we wanted it. Thanks David!
The sales team was also really helpful, and the company managed to get the door ordered and fitted quickly.

28 March 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Hi Rebecca

Thank you so much for leaving us such a lovely review following your recent installation.

We are really pleased to hear David looked after you during the fitting of your products, and great to hear your order was progressed from sale to install efficiently.

Kind regards


Jewel Home Group

Rated 5 out of 5 stars

Kyle and Andy were exceptional for us

Kyle and Andy were exceptional for us, the service and finish they provided with our windows was amazing. Would strongly recommend them to anyone looking at replacing their windows

27 March 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Ben

Thank you so much for taking the time to leave us such a lovely review following your recent installation.

We are delighted to hear that Andy and Kyle installed your new windows to such a high standard.

Please feel free to recommend us to any of your friends and family who are looking to carry out home improvements in the future.

Kind regards
Jewel Home Group

Rated 5 out of 5 stars

New windows and French doors

Huge thank you to Andy, Matt and Kyle who fitted our new windows and French doors today. Arrived on time, very polite and left the house very tidy. Excellent service, thank you.

24 March 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Thank you for taking the time to leave us a 5* review, Chris.

We are delighted to hear how happy you are with the installation team, who fitted your new windows and French doors.

Kind regards


Jewel Home Group

Rated 5 out of 5 stars

Andy Matt and Kyle were very…

Andy Matt and Kyle were very professional on time and very helpful

20 March 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Assad

We are delighted to hear how happy you are with your recent installation from Jewel, and the quality of installation from your installation team.

Thank you taking the time to leave us a review. It's always great to hear how happy our customers are with the service received by Jewel.

Kind regards

Jewel Home Group

Rated 5 out of 5 stars

Andy and Kyle were great

Andy and Kyle were great from start to finish. Really tidy and so pleased with our new bifold and window.
Thank you!

14 March 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Hi Louise

Thank you so much for leaving us such a lovely review!! We are absolutely delighted to hear that your fitters looked after you so well during the installation.

It's also great to hear that you love your new bifolds and window!!

Please feel free to recommend us to your friends and family, and we hope to hear from you when/if you have any further home improvements you need to make.

Kind regards


Jewel Home

Rated 5 out of 5 stars

We have just had a brilliant install…

We have just had a brilliant install from jewel windows. We went for the heritage sash and they look amazing. Andy and Kyle arrived early did a brilliant job with a quality finish - we are so pleased. Thank you, we would definitely use Jewel windows again

13 March 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Albi

Thank you so much for taking the time to leave us such a lovely review. We are absolutely delighted to hear how happy you are with your new sash windows.

Please feel free to recommend us to your family and friends.

Kind regards

Jewel Home Group

Rated 5 out of 5 stars

Excellent service throughout!

Excellent service throughout! From the initial sales call, the survey through to the installation and finalization, it's truly been a very good experience. The staff are friendly and professional and keep you updated and informed. I would recommend this company to my friends and family!

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Superb service from start to finish

Really great service from this company from start to finish and all completed in a very short space of time. Kyle and Andy, who fitted my door and windows were excellent. Arrived on time and did a brilliant job. Thank you so much

12 March 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Geraldine

Thank you so much for taking the time to leave us such a lovely review. It's really helpful to hear how happy you are with the overall service from Jewel throughout your installation, and to also hear that your installation team were so diligent.

Kind regards

Jewel Home Group

Rated 5 out of 5 stars

Andy and Kyle were very experienced…

Andy and Kyle were very experienced fitters. Arrived on time and worked diligently over both days.
Cleared up after themselves and left my home as they found it.

11 March 2025
Unprompted review
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Reply from https://www.jewelwindows.co.uk

Dear Susan

Thank you for taking the time to leave us a 5* review! We are absolutely delighted to hear how happy you are with your installation team, and your overall experience with Jewel.

Kind regards

Jewel Home Group

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