Jigsaw24 Reviews 

539
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers had a great experience with this company. Many customers consistently praise the fast and prompt delivery, often receiving their orders quicker than expected. People frequently highlight the excellent prices and the overall value of the products, noting that items are well-packed and arrive as described. Reviewers also appreciate the helpful and knowledgeable staff, along with the efficient and informative communication regarding shipping and orders. However, some customers experienced issues with product accuracy, receiving different items than advertised or faulty goods that wouldn't switch on. There were also instances of delayed refunds for faulty products, non-delivery of items, or orders being canceled without clear reasons. A few people reported problems with pricing, such as discrepancies between the charged and advertised price, or with delivery services, citing issues like missed deliveries or parcels left insecurely.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of their orders,... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the availability of specific items,... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers reporting excellent service,... See more

Order

Customers had ambiguous experiences with order processes, with some finding the system easy to use and... See more

Price

Users describe positive interactions with price, often highlighting excellent prices and good deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... See more

Company replied

Rated 5 out of 5 stars

Start to finish the customer service was top notch (for this reason I have returned 3 times over the course of 8 years. My order was going to be delayed by 4-6 weeks as it was 'bespoke' they contact... See more

Company replied

Rated 5 out of 5 stars

Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions

Company replied

Rated 5 out of 5 stars

Excellent service and product as described, I’ve been purchasing from Jigsaw for over 30 years and they have never let me down

Company replied


Company details

  1. #46 of 50 best companies in Computer Hardware Company

Written by the company

We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.


Contact info

4.0

Great

TrustScore 4 out of 5

539 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(539)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

Product Lacie external drive well described as damaged packaging, some markings but functions ok - arrived promptly. good service.

16 July 2021
Rated 5 out of 5 stars

Exceptional Service

I needed to get cameras for our live streaming set up and had other ideas in mind. Jig saw 24 arranged a meeting for me with their camera specialist Anthony. I must say the level of service was exceptional, despite covid, i managed to get most of my order in time and must say, i was very impressed with the equipment I ended up purchasing. Charlie, the accounts manager was very professional throughout. Thank you Jigsaw 24. I highly recommend them for all your IT related needs, they will not disappoint.

1 July 2021
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful, kept me updated on a longer than usual wait for an LG 4K screen. Was given regular updates, and it arrived before the anticipated date. Secure UPS delivery deffo very good.

25 June 2021
Rated 1 out of 5 stars

Terrible company and lack of…

Terrible company and lack of communication, my friend applied for this company was told he had a job by multiple people from this firm and was told he had to wait on funding before he could start... made to wait 2 months with no communication not even a LOE to then be told today he is no longer needed

2 June 2021
Unprompted review
Rated 5 out of 5 stars

Jigsaw 24

Jigsaw 24’s communication was excellent.
They kept me informed about what was happening with my order and when it was due to be delivered.
The parcel arrived on time and was well packaged.

1 June 2021
Rated 5 out of 5 stars

Very happy

Good pricing on the camera we ordered and was sent as soon as it was available. UPS were a bit of a nightmare with trying to rearrange delivery but that isn't Jigsaw24's fault. Would happily purchase from again if the price is right.

1 June 2021
Rated 2 out of 5 stars

Inflexible when a product was faulty

Good customer service and helpful staff when purchasing hard drives. However one developed a fault after 6 weeks, (after the 30 day grace period) and Jigsaw would not have it returned, insisting I had to take it up with the drive manufacturer. This seems like a poor response - I was happy to buy a replacement drive from them but having spent days trying to get this drive fixed, and having nearly lost an awful lot of work due to the faulty drive, you would think they would take a hit on the return to keep future custom. They have an agreement that after 30 days it is up to the manufacturer to fix the issue, but I don't want a like-for-like replacement as I have lost faith in the brand, and now Jigsaw24 too.

21 May 2021
Unprompted review

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