Jigsaw24 Reviews 536

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers consistently praise the service for being excellent, with many highlighting the staff's helpfulness and knowledge. The delivery service is frequently described as fast and efficient, often exceeding expectations, and the pricing is generally considered very good. However, some people were dissatisfied with the product and order process. Issues included receiving incorrect products, faulty items, or products that did not match the website's description. There were also instances of non-delivery, delayed refunds, and problems with order accuracy, such as being charged a different price than advertised or receiving multiple units instead of one.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Product

Clients share ambiguous opinions on product. Many customers praise the product range, good prices, and quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and great... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process easy and... See more

Price

People report positive experiences with price. Many customers found the prices to be excellent, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions

Company replied

Rated 5 out of 5 stars

Always a great service and have used Jigsaw for about 40 years, Ed who dealt with my enquiry gave great support.

Company replied

Rated 5 out of 5 stars

Excellent service and product as described, I’ve been purchasing from Jigsaw for over 30 years and they have never let me down

Company replied

Rated 5 out of 5 stars

Great products in stock as usual, but you need to change your delivery service as DPD are completely useless!

Company replied


Company details

  1. #41 of 48 best companies in Computer Hardware Company

Written by the company

We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.


Contact info

4.1

Great

TrustScore 4 out of 5

536 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wouldn’t hesitate to use them again

Very good experience buying an iMac, knowledgeable and helpful staff. Even during the pandemic they were able to fulfil my order quickly and without the usual excuses a lot of retailers are using. Prices are competitive. Lots of variety and website stock true to warehouse.

20 September 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I bought a LaCie 8TB hard drive. The price was a few pounds higher than the cheapest seller. But the cheaper one had delivery at 1-3 weeks. Jigsaw24 had great email communication. Order confirmed immediately. Receipt emailed immediately. And tracking supplied. The hard drive arrived the next day. Brilliant service.

20 September 2021
Rated 1 out of 5 stars

Absolutely awful service and support!

Absolutely awful service and support. I made a mistake purchasing a higher model than needed, I literally took the product out of the box, plugged in and realised after 2 minutes.

I was told I would be charged 10% restocking fee, which could be more depending on what they deemed 'acceptable' condition. This of course, was not noted in their terms and conditions (which I took a screenshot of so they could not change them).

The worst part was that I noted that I needed a lesser model, so would have exchanged and purchased from them again, had they handled this better.

They were the rudest people I have ever dealt with and as such, I have forwarded this to our legal department internally and informed trading standards (according to one of their senior leadership members, my rights as a consumer are not applicable here because I purchased through a business - so they are as 'stupid' as they are rude and ignorant).

I'll never purchase another Blackmagic product again because of this reseller, so perhaps I should tell them too!

14 September 2021
Rated 5 out of 5 stars

Satechi USB-C Pro Hub

It was easy to find and order the item from the website. Delivery was fast and the item was very well packaged. So far, it works as expected. Would buy from this compnay again.

25 August 2021
Rated 3 out of 5 stars

I never have a problem with Jigsaw

I never have a problem with Jigsaw

Jigsaw not having my devise in stock but wanting to give me their usual excellent service organised it being delivered from one of their stockists... and this is where it went pear shaped... the delivery driver/s basically lied. Liaising with Jigsaw they got it sorted out....

23 August 2021

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