JING Tea Reviews 32

Beautifully hand blown glass... 1st tea pot arrived promptly but with a small crack, probably made in manufacturing.
Teresa at Jing Tea was most helpful in having a replacement sent to me which arrived a few days later in perfect condition. The 2 cup tea pot is nicely designed and pours without any drips... always a concern when buying these items from the internet. Can only recommend Jing Tea as highly as possible for all your tea needs. Thanks Teresa

This company needs to be dissolved as they truly are not respecting their customers! I ordered some tea from jing as Xmas presents on 7th dec, by the 18th the recipient reported nothing had been received. I contacted jing and they promised they would be raising a case with Royal Mail. 4 days later still no news, I called back and spoke to some junior assistant that assured me she would deal with the issue and call me back the next day. That did not happen and by that point I was frankly tired of dealing with jing. I got a refund and ordered from a much more commercially minded company (teaexperience.co.uk). Jing - I won’t be ordering from you again.

My husband bought me a gift of a Jing teapot, cup & saucer, and a selection of teas. I contacted Jing as I wanted to exchange the teapot for a larger one, the customer service was outstanding, probably best I’ve encountered when purchasing online. Would definitely recommend.

By chance had a "Jasmine Silver Needle" tea at Tate Modern today. I was very pleasantly surprised. I have never had tea this good in the uk. I could not believe a tea so complex with so many distinct but well balanced floral notes could come out of a tea bag.

Since I discovered this shop almost a year ago, I only purchase my tea from this great company.

Love the tea, it’s simply divine. Furthermore, there are still so many wonderful teas to explore.

I don’t mind paying a premium for a premium product, and JING always delivers on quality and taste.

I found this company by googling 'glass tea cup and saucer' after seeing some on The Sewing Bee TV show. Jing had what I was looking for and I ordered two cups and saucers. Their website is easy to use, has good clear photos and descriptions of products and easy check out. My goods arrived promptly and beautifully packaged ( great for a gift) they're excellent quality with a gold Jing logo at the base of the cup which adds to the luxury feel. A cup and saucer for £15 is great value. Unfortunately one on the cups had a slight cracked/chipped edge. I contacted Jing and after sending a photo, which didn't really show the fault they, without any fuss, immediately sent me a replacement cup and saucer ( as they come as a pair). I didn't need to return the faulty cup. As a result of this excellent service I will be ordering a teapot. I can recommend this company.

I was very excited to buy the present for my bestie from there as my sister owned many products from them that were received from her boyfriend working with the company. However, when it came to my order, I ordered some tea, jars and a tea pot all to be gift wrapped (c.£100) firstly, they couldn't deliver it next day (although I received the note from DPD that the order is on the way) and secondly when it arrived a day too late, it was not gift wrapped. When I contacted their customer service, it was very much a blunt response - we can't do anything about it so... you can either cancel the order or get it delivered a day late. And when I then complained about the gift wrap, I got a discount and somewhat sympathetic apology. These individual retailers who's products are purely sold on one website should have immaculate customer service and procedures in place. I am utterly disappointed and unfortunately wouldn't be ordering from them again, despite loving the products.

My favourite tea site ever! And I love a nice cup of tea. I've got everything from Jing: teapots big and small, cups, trays, decanters, you name it, and of course TEA! Lemon verbena, mint, green, white, yellow... I visit the site once every six months or so and stock up on everything. Happens to be a lot cheaper than Tea Emporium in town. Can't say anything about customer services or refunds, as I never had to return anything. Will definitely recommend.

Excellent quality, fast delivery, lots of options of tea leafs from all regions. Would not buy tea leafs from anywhere else

Incredible company and very friendly staff. I got my goods faster than I could boil the kettle. Thanks Jing Tea I am recommending you to everyone I know.

Love this company!!! buy from them a few times each year - each time the tea has been fantastic. Only once did I received tea that was close to expiry - one phonecall and I received replacement within 48 hours.