First class service by Keira who also kindly ensured that my husband’s birthday present arrived beautifully gift wrapped. A pleasure to deal with this company - everyone was so helpful and courteou... See more
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Review summary
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the best online purchase experience first time purchase in JJ Fox, sadly there were not much choice of cigar I can buy, but all documents prepared with extremely fast delivery. Awesome!
Company replied
I have smoked a fine cigar in wonderful surroundings overlooking St James Street in St James's on many occasion. Even though I have had to give up my club in St James's, I will still from time to time... See more
Company replied
Easy to select and order. Good communication throughout and delivered expertly wrapped and on time. We knewJames J. Fox by its reputation and could be absolutely certain that the cigars were genuine... See more
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Company details
- #9 of 15 best companies in Cigar shop
- #5 of 8 best companies in Pipe supplier
- #2 of 4 best companies in Tobacco Exporter
- #14 of 38 best companies in Tobacco shop
- #10 of 17 best companies in Tobacco supplier
About James J. Fox Cigars
Written by the company
James J. Fox boasts an extensive and curated collection of premium cigars, ensuring customers have access to some of the world's best tobacco products. Offering the largest selection of Cuban brands such as Cohiba, Bolivar, Montecristo and Partagas, as well as cigars from the Dominican Republic, Honduras and Nicaragua, our range will delight aficionados around the world.
With a history dating back over 235, James J. Fox has built a strong reputation for quality, reliability and authenticity in the tobacco industry. We are dedicated to providing excellent customer service, with responsive support to address inquiries and concerns promptly, offering a secure online shopping environment for hassle-free transactions.
www.jjfox.co.uk is a trusted online destination for those seeking premium tobacco products, humidors, cigar cases, lighters and cigar cutters. With a commitment to quality, a rich history, and a diverse selection, we cater to the discerning tastes of tobacco enthusiasts.
Visit our website contact usContact info
19 St. James's Street, SW1A 1ES, London, United Kingdom
- Freddie@jjfox.co.uk
- www.jjfox.co.uk
4.8
Excellent
589 reviews
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Replied to 100% of negative reviews
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Festive Hoyos
Great, fast service from Britain’s best cigar supplier.
Look no further.
30 December 2025
Reply from James J. Fox Cigars
Dear David Cottle,
Thank you for taking the time to review us here at James J. Fox.
Fine praise indeed! Thank you so much for your glowing review, we look forward to welcoming you back again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Fiona W,
Thank you for taking the time to review us here at James J. Fox.
What fantastic feedback, thank you! We're glad you liked it.
Kind regards
Keira
Order processed and shipped efficiently…
Order processed and shipped efficiently and arrived three days after order.
28 December 2025
Reply from James J. Fox Cigars
Dear Andrew Hall,
Thank you for taking the time to review us here at James J. Fox.
We're very proud of our service at James J. Fox and truly appreciate your positive feedback. We look forward to welcoming you back again very soon.
Kind regards
Keira
Reply from James J. Fox Cigars
Dear Tim Doust,
Thank you for taking the time to review us here at James J. Fox.
We're pleased to read that you received your order in pristine condition and we do hope you enjoyed your cigars.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Samantha Kershaw,
Thank you for taking the time to review us here at James J. Fox.
We are immensely proud of our speed of service and we really appreciate your feedback.
Kind regards,
Keira
Super fast service
Super fast service. Exciting packaging and free matches! made the experience all the more enjoyable. Cigars in perfect order too
17 December 2025
Reply from James J. Fox Cigars
Dear David Harper,
Thank you for taking the time to review us here at James J. Fox.
We truly appreciate your positive feedback, and we're delighted to read how satisfied you are with your order.
We look forward to welcoming you back again very soon.
Kind regards
Keira
Despite the hectic season
Despite the hectic season, the shipment and delivery were impressively fast.
29 December 2025
Unprompted review
Reply from James J. Fox Cigars
Dear David Logsdon,
Thank you for taking the time to review us here at James J. Fox.
We take great pride in our speed of service and very much appreciate your feedback. All the best for the new year and we look forward to welcoming you back again in 2026.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Yao Weiming,
Thank you for taking the time to review us here at James J. Fox.
We appreciate your positive feedback and look forward to welcoming you back again very soon.
Kind regards,
Keira
Puro Prestige Havana Cigar Case
I bought the Puro Prestige Havana Cigar Case in green ostrich leather for my husband as an anniversary gift. He was so thrilled with it. The item is well crafted and is a beautiful piece.
13 December 2025
Reply from James J. Fox Cigars
Dear Nor Fazila Md Nor,
Thank you for taking the time to review us here at James J. Fox.
We are delighted to read that you are pleased with your husband's anniversary gift, we also feel it's a beautiful piece and we hope he gets many years of enjoyment from it.
Kind regards,
Keira
Perfect communication
Very happy. Perfect communication and smooth process. Recommend!
18 December 2025
Reply from James J. Fox Cigars
Dear Vladyslav,
Thank you for taking the time to review us here at James J. Fox.
It was an absolute pleasure to be of service to you, and to be able to exceed your expectations. We do hope the gift was well-received.
Kind regards,
Keira
Great back up
Easy to order. Immediate response when Post Office delayed the delivery risking missing Christmas. It is when things go wrong that you establish the effectiveness of a company's processes. Well done James J Fox - a personal involvement and all safely arrived!
18 December 2025
Reply from James J. Fox Cigars
Dear Martin,
Thank you for taking the time to review us here at James J. Fox.
What a wonderful review, thank you so much for your understanding and feedback. We have a very slick ordering and delivery process and very occasionally when it falls short, we know exactly what we need to do to put it right.
We at James J. Fox wish you a very Merry Christmas and look forward to welcoming you back in 2026.
Kind regards,
Keira
Ciro was very helpful and patient
Ciro was very helpful and patient. Amazing experience!
15 December 2025
Unprompted review
Reply from James J. Fox Cigars
Dear Bineta Thiam,
Thank you for taking the time to review us here at James J. Fox.
It was a pleasure to have been of service, and we look forward to welcoming you back again in 2026.
Kind regards,
Keira
Fast delivery and great customer…
Fast delivery and great customer service yet again.
17 December 2025
Reply from James J. Fox Cigars
Dear David Hepburn,
Thank you for taking the time to review us here at James J. Fox.
We are grateful for the opportunity to deliver the customer service we are so proud of. We appreciate your feedback and wish you a very Merry Christmas.
Kind regards,
Keira
Excellent service from start to finish
Excellent service from start to finish. Highly recommend. Friendly helpful staff (especially Nic and Keira) Bought online with assistance from staff and delivered next day.
Thank you and best wishes for 2026
16 December 2025
Reply from James J. Fox Cigars
Dear Sammantha Greene,
Thank you for taking the time to review us here at James J. Fox.
It was an absolute pleasure to be able to assist you throughout the process. We wish you a very Merry Christmas, and look forward to welcoming you back again in 2026.
Kind regards,
Keira
Great and helpful
7 December 2025
Reply from James J. Fox Cigars
Dear Alan Cooke,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your feedback. We wish you a very merry Christmas and look forward to welcoming you back again in 2026.
Kind regards,
Keira
First class service as usual
Always a joy buying from James J Fox Cigars.
First class service.
13 December 2025
Reply from James J. Fox Cigars
Dear Tony Smart,
Thank you for taking the time to review us here at James J. Fox.
And what a joy it is to read your review!
Wishing you a very Merry Christmas and we look forward to welcoming you back in 2026.
Kind regards,
Keira
Arrived well packaged and beautifully…
Arrived well packaged and beautifully gift wrapped as they are a xmas gift I cannot say whether they were appreciated or not but I am sure they will be.
5 December 2025
Reply from James J. Fox Cigars
Dear Paula Bailey,
Thank you for taking the time to review us here at James J. Fox.
We do hope that your gift is well-received and we hope you welcome you back again very soon.
Kind regards,
Keira
Super quick despatch.
Super quick despatch and delivery...even at this busy time of year.
12 December 2025
Reply from James J. Fox Cigars
Dear Sophocles Alexiou,
Thank you for taking the time to review us here at James J. Fox.
We take great pride in our turnaround, and we are grateful that we were able to meet your expectations.
Kind regards,
Keira
Great products and service
Ordering was very easy I did speak with the company regarding the order and they were extremely helpful and couldn’t have asked for such great service
1 December 2025
Reply from James J. Fox Cigars
Dear Bridget Harrison,
Thank you for taking the time to review us here at James J. Fox.
We're glad we could turn things around for you, and wish you a very pleasant trip.
Kind regards,
Keira
Care and consideration to check any…
Care and consideration to check any unclear details - web experience could be better but the human interaction and speed of service was great,
10 December 2025
Reply from James J. Fox Cigars
Dear Guy Hayden,
Thank you for taking the time to review us here at James J. Fox.
We appreciate your honest feedback, and are grateful for your review. We do hop to welcome you back again very soon.
Kind regards
Keira
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